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The Quality Library: A Guide to Staff Driven Improvements, Better Efficiency, and Happier Customers, by Sara Laughlin and Ray W. Wilson

(2008). Chicago: ALA Editions, 160 pages, $55.00, ISBN-13: 978-0-8389-0952-2 (paperback), ISBN-10: 0-8389-0952-3 (paperback)

Pages 224-225 | Published online: 15 Apr 2009

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