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Journal of Hospital Librarianship Volume 10, 2010 - Issue 4
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Lisa S. Blackwell and Michael Blackwell, Column Editors

Assessing Service Quality: Satisfying the Expectations of Library Customers by Peter Hernon and Ellen Altman

(2010). Second Edition. Chicago, IL: American Library Association, 206 pages, $65.00, paperback, ISBN: 978-0-8389-1021-4.

Michael Heyd Susquehanna Health, Williamsport, Pennsylvania, USA
Pages 415-417 | Published online: 05 Nov 2010

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