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Original Articles

Internal Marketing and Internal Customer: A Review, Reconceptualization, and Extension

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Doyeon Won, Weisheng Chiu, Cindy Lee & Hyejin Bang. (2023) The Impact of Internal Marketing Activities on Mandatory Volunteers in Sport: A Case from the 2019 Military World Games in China. Journal of Global Sport Management 0:0, pages 1-21.
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Khatereh Zandiyeh, Heli Tooman & Melanie Kay Smith. (2022) The importance of strengthening internal marketing: case study of a day spa. International Journal of Spa and Wellness 5:2, pages 113-128.
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María Eugenia Martínez Sánchez & Jordi Villoro Armengol. (2021) The Implementation of New Technologies in Internal Communication: A Study of the Main Platforms and Applications. Journal of Promotion Management 27:6, pages 788-811.
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Fatima Saman Qaisar & Nazlida Muhamad. (2021) Internal marketing: a review and future research agenda. Asia Pacific Business Review 27:2, pages 267-300.
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Articles from other publishers (16)

Swapan Deep Arora. (2023) Contemporary challenges of consumption: a Kafkaesque and critical marketing perspective. International Journal of Contemporary Management 0:0.
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Neil Richardson & Ruth M. Gosnay. (2023) Is Internal Marketing a declining field? If so, why? A literature exploration from a hermeneutic perspective. Corporate Communications: An International Journal.
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Weng Marc Lim. (2023) Transformative marketing in the new normal: A novel practice-scholarly integrative review of business-to-business marketing mix challenges, opportunities, and solutions. Journal of Business Research 160, pages 113638.
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Trung Dam-Huy Thai, Tin Trung Nguyen, Wen-Kuo Chen & Au Due Tang. (2023) The roles of internal marketing and person-organization fit in hospitality employees’ life satisfaction: an integration of work and nonwork domains. Baltic Journal of Management 18:2, pages 173-189.
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Jie Zhang & Zhisheng Chen. (2023) Exploring Human Resource Management Digital Transformation in the Digital Age. Journal of the Knowledge Economy.
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Mohammadjavad Shabankareh & Ali Sarhadi. (2023) The analysis of the electronic customer relationship management system based on marketing performance and knowledge management of the company using the Fuzzy cognitive map approach. SN Business & Economics 3:2.
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Mauro Cavallone & Rocco Palumbo. (2021) Delving into the soft side of TQM: an analysis of the implications of employee involvement on management practices. The TQM Journal 34:5, pages 1096-1115.
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Hossein Mansouri, Saeed Sadeghi Boroujerdi, Michael Polonsky, Maizaitulaidawati Md Husin & Mehdi Seydi. (2021) Investigating the mediating role of market orientation between internal marketing and the development of entrepreneurial orientation within private sports clubs. New England Journal of Entrepreneurship 25:2, pages 103-120.
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Vimal Kumar, Ankesh Mittal, Alok Kumar Sharma & Ramli Ahmad. (2022) The role of stress personalities: a comparative study between Indian Academia and industry. The Journal of Mental Health Training, Education and Practice 17:6, pages 506-525.
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Ya Zhang, Jing Zhang & Chengchen Liu. (2021) Motives for Employees Communicate Positive Electronic Word of Mouth (eWOM) on Social Network Sites: Exploring Moderating Mechanisms. Australasian Marketing Journal 30:1, pages 60-73.
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Gloria Kakrabah-Quarshie Agyapong, Daniel Ofori & Christina Appiah-Nimo. 2022. Public Sector Marketing Communications Volume I. Public Sector Marketing Communications Volume I 99 122 .
Yunhe Li, Minghua Xiong, Wei-Hsuan Chang & Ling Li. (2021) How Internal Marketing Drives Employees’ Internal Relationship Quality of Service Organizations Between Mainland China and Taiwan: The Moderating Roles of Internal Relationship Investment and Leader-Member Exchange. Frontiers in Psychology 12.
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Swapan Deep Arora & Anirban Chakraborty. (2021) The Role of For-Profit Firms in Disaster Management: A Typology. Journal of Macromarketing 41:4, pages 675-698.
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Zia Khalid & Noor Ul Hadi. (2021) Measuring a Multifaceted Concept: A high Order Confirmatory Factor Analysis Towards Internal Marketing. Management & Marketing. Challenges for the Knowledge Society 16:3, pages 228-245.
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Jose Ribamar Siqueira, Nathalie Peña-García, Enrique ter Horst, German Molina & Monica Villamil. (2021) The Role of Brand Commitment in the Retail Sector: The Relation with Open Innovation. Journal of Open Innovation: Technology, Market, and Complexity 7:2, pages 154.
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Katarzyna Zadros. (2021) Employee Satisfaction with the Employer’s Health Safety Activities During the SARS-CoV-2 Pandemic. System Safety: Human - Technical Facility - Environment 3:1, pages 228-238.
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