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Journal of Human Resources in Hospitality & Tourism Volume 10, 2011 - Issue 3
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Original Articles

What are the Drivers for Innovative Behavior in Frontline Jobs? A Study of the Hospitality Industry in Norway

Terje Slåtten Department of Tourism, Lillehammer University College, Lillehammer, Norway
&
Mehmet Mehmetoglu Department of Tourism, Lillehammer University College, Lillehammer, Norway
Pages 254-272 | Published online: 10 Jun 2011

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Ranjit Singh, Amit Kumar Singh & Sibi PS. (2022) Journal of human resources in hospitality and tourism: a bibliometric overview. Journal of Human Resources in Hospitality & Tourism 21:3, pages 441-462.
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Ghulam Jan, Siti Rohaida Mohamed Zainal & Michelle Chin Chin Lee. (2021) HRM practices and innovative work behavior within the hotel industry in Pakistan: Harmonious passion as a mediator. Journal of Human Resources in Hospitality & Tourism 20:4, pages 512-541.
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Shaker Bani-Melhem, Rawan Mazen Abukhait & Faridahwati Mohd. Shamsudin. (2020) Does job stress affect innovative behaviors? Evidence from dubai five-star hotels. Journal of Human Resources in Hospitality & Tourism 19:3, pages 344-367.
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Saqib Shamim, Shuang Cang & Hongnian Yu. (2019) Impact of knowledge oriented leadership on knowledge management behaviour through employee work attitudes. The International Journal of Human Resource Management 30:16, pages 2387-2417.
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Stan De Spiegelaere, Guy Van Gyes & Geert Van Hootegem. (2018) Innovative work behaviour and performance-related pay: rewarding the individual or the collective?. The International Journal of Human Resource Management 29:12, pages 1900-1919.
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Minglong Li & Cathy Hsu. (2017) Customer Participation in Services and its Effect on Employee Innovative Behavior. Journal of Hospitality Marketing & Management 26:2, pages 164-185.
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Osman M. Karatepe. (2016) Does job embeddedness mediate the effects of coworker and family support on creative performance? An empirical study in the hotel industry. Journal of Human Resources in Hospitality & Tourism 15:2, pages 119-132.
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Terje Slåtten & Mehmet Mehmetoglu. (2015) The Effects of Transformational Leadership and Perceived Creativity on Innovation Behavior in the Hospitality Industry. Journal of Human Resources in Hospitality & Tourism 14:2, pages 195-219.
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Osman M. Karatepe & Sanaz Vatankhah. (2014) The Effects of High-Performance Work Practices on Perceived Organizational Support and Turnover Intentions: Evidence from the Airline Industry. Journal of Human Resources in Hospitality & Tourism 13:2, pages 103-119.
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Kimberly Mathe & Sheila Scott-Halsell. (2012) The Effects of Perceived External Prestige on Positive Psychological States in Quick Service Restaurants. Journal of Human Resources in Hospitality & Tourism 11:4, pages 354-372.
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Articles from other publishers (47)

Rashed Mahmud Shakil, Mumtaz Ali Memon & Hiram Ting. (2021) Inclusive leadership and innovative work behaviour: the mediating role of job autonomy. Quality & Quantity 57:S4, pages 707-721.
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Chiqing Qian & Daisy Mui Hung Kee. (2023) Exploring the Path to Enhance Employee Creativity in Chinese MSMEs: The Influence of Individual and Team Learning Orientation, Transformational Leadership, and Creative Self-Efficacy. Information 14:8, pages 449.
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Ezgi ATİK & Avni Barış BARAZ. (2023) Otel İşletmelerinde Yenilik Ölçeği Geçerlilik ve Güvenilirlik ÇalışmasıValidity and Reliability Study of Scale of Innovation in Hotel Businesses. GSI Journals Serie A: Advancements in Tourism Recreation and Sports Sciences 6:1, pages 129-151.
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Nicola Cangialosi, Adalgisa Battistelli & Carlo Odoardi. (2021) Designing innovative jobs: a fuzzy-set configurational analysis of job characteristics. Personnel Review 52:1, pages 382-399.
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YUE YANG, LIMING ZHANG, CHANGBIAO ZHONG, QI CHEN & GUOQIAN XI. (2023) HOW DEVIATED ARE SLOGANS FROM ACTION? A CONFIGURATION ANALYSIS OF THE JOINT EFFECT OF MULTIPLE FACTORS THAT STIMULATE EMPLOYEES’ INNOVATION BEHAVIOUR. International Journal of Innovation Management 27:01n02.
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Haitham M. Alzoubi, Kakul Agha, Muhammad Turki Alshurideh, Taher M. Ghazal & Khaled M. K. Alhyasat. (2023) The impact of organizational empowerment practices and learning organization on firm performance. Corporate and Business Strategy Review 4:2, pages 151-167.
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Thuy‐Van Tran & Janne Järvinen. (2022) Understanding the concept of subjectivity in performance evaluation and its effects on perceived procedural justice across contexts. Accounting & Finance 62:3, pages 4079-4108.
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Sarminah Samad & Alaa Alharthi. (2022) Untangling Factors Influencing Women Entrepreneurs’ Involvement in Tourism and Its Impact on Sustainable Tourism Development. Administrative Sciences 12:2, pages 52.
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Giang Hoang, Tuan Trong Luu, Thuy Thu Nguyen, Tuan Du & Lan Phuong Le. (2022) Examining the effect of entrepreneurial leadership on employees’ innovative behavior in SME hotels: A mediated moderation model. International Journal of Hospitality Management 102, pages 103142.
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Onur Tugay & Yeliz Pekerşen. (2022) Impact to culinary chefs' individual innovativeness levels on service innovation performance. International Journal of Gastronomy and Food Science 27, pages 100472.
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Terje Slåtten, Gudbrand Lien & Barbara Rebecca Mutonyi. (2022) Promoting organizational vision integration among hospital employees. BMC Health Services Research 22:1.
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Muhammad Imran & Iqra Akhtar. 2022. Handbook of Research on Developing Circular, Digital, and Green Economies in Asia. Handbook of Research on Developing Circular, Digital, and Green Economies in Asia 140 163 .
Jon Sundbo & Lars Fuglsang. 2022. The Palgrave Handbook of Service Management. The Palgrave Handbook of Service Management 595 612 .
Barbara Rebecca Mutonyi, Terje Slåtten & Gudbrand Lien. (2021) Fostering innovative behavior in health organizations: a PLS-SEM analysis of Norwegian hospital employees. BMC Health Services Research 21:1.
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Marit Engen, Lars Fuglsang, Tiina Tuominen, Jon Sundbo, Jørn Kjølseth Møller, Ada Scupola & Flemming Sørensen. (2021) Conceptualising employee involvement in service innovation: an integrative review. Journal of Service Management 32:5, pages 702-751.
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Irum Mushtaq, Muhammad Salman Chughtai & Faryal Lashari. (2021) Leadership Styles and Firms’ Innovation, Mediating Role of Absorptive Capacity: Empirical Evidence from Emerging Economy. Management & Economics Research Journal 3:2, pages 63-87.
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Barbara Rebecca Mutonyi. (2021) Employees’ psychological capital and innovative behavior in higher education. International Journal of Quality and Service Sciences 13:2, pages 198-215.
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Jol Stoffers, Klaes Eringa, Jamie Niks & Anne Kleefstra. (2021) Workplace Innovation and Organizational Performance in the Hospitality Industry. Sustainability 13:11, pages 5847.
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Tamara González-González & Desiderio J. García-Almeida. (2021) Frontline employee-driven innovation through suggestions in hospitality firms: The role of the employee’s creativity, knowledge, and motivation. International Journal of Hospitality Management 94, pages 102877.
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Daniel Ruiz-Palomo, Ana León-Gómez & Francisca García-Lopera. (2020) Disentangling organizational commitment in hospitality industry: The roles of empowerment, enrichment, satisfaction and gender. International Journal of Hospitality Management 90, pages 102637.
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Anne Kleefstra, Michel Altan & Jol Stoffers. (2020) Workplace learning and organisational performance in the hospitality industry. International Hospitality Review 34:2, pages 173-186.
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Barbara Rebecca Mutonyi, Terje Slåtten & Gudbrand Lien. (2020) Empowering leadership, work group cohesiveness, individual learning orientation and individual innovative behaviour in the public sector: empirical evidence from Norway. International Journal of Public Leadership 16:2, pages 175-197.
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Bekir Eşitti & Mesut Kasap. (2019) The impact of leader–member exchange on lodging employees’ dynamic capacities: The mediating role of job satisfaction. Tourism and Hospitality Research 20:2, pages 237-244.
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R. Blom, P. M. Kruyen, B. I. J. M. Van der Heijden & S. Van Thiel. (2018) One HRM Fits All? A Meta-Analysis of the Effects of HRM Practices in the Public, Semipublic, and Private Sector. Review of Public Personnel Administration 40:1, pages 3-35.
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Tamara Rátz. 2020. Destination Management and Marketing. Destination Management and Marketing 605 624 .
Antonio Ariza-Montes, Felipe Hernández-Perlines, Heesup Han & Rob Law. (2019) Human dimension of the hospitality industry: Working conditions and psychological well-being among European servers. Journal of Hospitality and Tourism Management 41, pages 138-147.
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Rosintansafinas Munir & Loo-See Beh. (2019) Measuring and enhancing organisational creative climate, knowledge sharing, and innovative work behavior in startups development. The Bottom Line 32:4, pages 269-289.
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Mohammad Fazli Baharuddin, Mohamad Noorman Masrek & Shamila Mohamed Shuhidan. (2019) INNOVATIVE WORK BEHAVIOUR OF SCHOOL TEACHERS: A CONCEPTUAL FRAMEWORK. IJAEDU- International E-Journal of Advances in Education, pages 213-221.
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Sershen Naidoo, Magda Hewitt & Mark Bussin. (2019) A leadership model validation: Dimensions influential to innovation. South African Journal of Business Management 50:1.
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Pablo Ruiz-Palomino, Felipe Hernández-Perlines, Pedro Jiménez-Estévez & Santiago Gutiérrez-Broncano. (2019) CEO servant leadership and firm innovativeness in hotels. International Journal of Contemporary Hospitality Management 31:4, pages 1647-1665.
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Alisher Dedahanov, Faridun Bozorov & Sanghyun Sung. (2019) Paternalistic Leadership and Innovative Behavior: Psychological Empowerment as a Mediator. Sustainability 11:6, pages 1770.
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Fatima Omer & Hamid Hassan. (2018) A strategic mismatch: organizational politics and creative propensity. Review of International Business and Strategy 28:2, pages 223-239.
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Minglong Li & Cathy H.C. Hsu. (2018) Customer participation in services and employee innovative behavior. International Journal of Contemporary Hospitality Management 30:4, pages 2112-2131.
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Markus Schuckert, Taegoo Terry Kim, Soyon Paek & Gyehee Lee. (2018) Motivate to innovate. International Journal of Contemporary Hospitality Management 30:2, pages 776-796.
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Farag Edghiem & Yusra Mouzughi. (2018) Knowledge-advanced innovative behaviour: a hospitality service perspective. International Journal of Contemporary Hospitality Management 30:1, pages 197-216.
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Min-Seong Kim & Dong-Woo Koo. (2017) Linking LMX, engagement, innovative behavior, and job performance in hotel employees. International Journal of Contemporary Hospitality Management 29:12, pages 3044-3062.
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Vincent Wing Sun Tung, Po-Ju Chen & Markus Schuckert. (2017) Managing customer citizenship behaviour: The moderating roles of employee responsiveness and organizational reassurance. Tourism Management 59, pages 23-35.
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Tamara Rátz. 2017. Driving Tourism through Creative Destinations and Activities. Driving Tourism through Creative Destinations and Activities 203 222 .
Minglong Li & Cathy H.C. Hsu. (2016) A review of employee innovative behavior in services. International Journal of Contemporary Hospitality Management 28:12, pages 2820-2841.
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Minglong Li & Cathy H.C. Hsu. (2016) Linking customer-employee exchange and employee innovative behavior. International Journal of Hospitality Management 56, pages 87-97.
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Luísa Cagica Carvalho. 2015. Handbook of Research on Internationalization of Entrepreneurial Innovation in the Global Economy. Handbook of Research on Internationalization of Entrepreneurial Innovation in the Global Economy 177 191 .
Stan De Spiegelaere, Guy Van Gyes, Hans De Witte, Wendy Niesen & Geert Van Hootegem. (2014) On the Relation of Job Insecurity, Job Autonomy, Innovative Work Behaviour and the Mediating Effect of Work Engagement. Creativity and Innovation Management 23:3, pages 318-330.
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Irina Borovskaya & Mariya Dedova. (2014) Creativity in Hospitality Industry: Study of Hostels in St. Petersburg. Coactivity: Philosophy, Communication 22:2, pages 137-144.
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Chien Mu Yeh. (2013) TOURISM INVOLVEMENT, WORK ENGAGEMENT AND JOB SATISFACTION AMONG FRONTLINE HOTEL EMPLOYEES. Annals of Tourism Research 42, pages 214-239.
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Mohd Faiz Hilmi, Shahrier Pawanchik, Yanti Mustapha & Nurazree Mahmud. (2012) Innovative behavior of Malaysian employees: An exploratory study. Innovative behavior of Malaysian employees: An exploratory study.
Manjari Singh & Anita Sarkar. (2012) The Relationship Between Psychological Empowerment and Innovative Behavior. Journal of Personnel Psychology 11:3, pages 127-137.
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Stan De Spiegelaere, Guy Van Gyes, Sem Vandekerckhove & Geert Van Hootegem. (2012) Job Design and Innovative Work Behavior: Enabling Innovation Through Active or Low-Strain Jobs?. SSRN Electronic Journal.
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