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Journal of Human Resources in Hospitality & Tourism Volume 13, 2014 - Issue 2
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Original Article

Gaining a Competitive Advantage with Disability Inclusion Initiatives

Valentini KalargyrouPeter T. Paul College of Business and Economics, Hospitality Management Department, University of New Hampshire, Durham, New Hampshire, USACorrespondence[email protected]
Pages 120-145 | Published online: 21 Mar 2014

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Ranjit Singh, Amit Kumar Singh & Sibi PS. (2022) Journal of human resources in hospitality and tourism: a bibliometric overview. Journal of Human Resources in Hospitality & Tourism 21:3, pages 441-462.
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Koustab Ghosh, Yi Liu & Madhurima Mishra. (2022) Labor market participation for employees with disabilities: a cross-organizational review in India. Disability & Society 0:0, pages 1-22.
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Tuan Trong Luu. (2022) A tale of two countries: How do employees with disabilities respond to disability inclusive HR practices in tourism and hospitality industry?. Journal of Sustainable Tourism 30:1, pages 299-329.
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Ray Tak-yin Hui, Bruce Tsui & Pimtong Tavitiyaman. (2021) Disability employment in the hotel industry: Evidence from the employees’ perspective. Journal of Human Resources in Hospitality & Tourism 20:1, pages 127-145.
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Valentini Kalargyrou, Emmanuel Kalargiros & David Kutz. (2020) Social Entrepreneurship and Disability Inclusion in the Hospitality Industry. International Journal of Hospitality & Tourism Administration 21:3, pages 308-334.
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Valentini Kalargyrou, Panagiotis Trivellas & Marianna Sigala. (2020) Guests’ stereotyping and quality evaluations of service delivered by employees with disabilities: does service failure matter?. Asia Pacific Journal of Tourism Research 25:7, pages 748-765.
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Xiaohui Zhong. (2020) Information technologies, policy leverage, and the entrepreneurial spirit: building cross-sectoral collaboration for disability employment in China. Journal of Asian Public Policy 13:2, pages 208-226.
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Sally Lindsay, Elaine Cagliostro, Joanne Leck, Winny Shen & Jennifer Stinson. (2019) Disability disclosure and workplace accommodations among youth with disabilities. Disability and Rehabilitation 41:16, pages 1914-1924.
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Katherine Moore, Paula McDonald & Jennifer Bartlett. (2018) Emerging trends affecting future employment opportunities for people with intellectual disability: The case of a large retail organisation. Journal of Intellectual & Developmental Disability 43:3, pages 328-338.
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Jamal Feerasta. (2017) Individuals with intellectual disabilities in the restaurant business: An exploratory study of attributes for success. Journal of Human Resources in Hospitality & Tourism 16:1, pages 22-38.
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Valentini Kalargyrou & Anthony A. Volis. (2014) Disability Inclusion Initiatives in the Hospitality Industry: An Exploratory Study of Industry Leaders. Journal of Human Resources in Hospitality & Tourism 13:4, pages 430-454.
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Articles from other publishers (36)

A Uday BhaskarYehuda Baruch & Seeta Gupta. (2022) Drivers of career success among the visually impaired: Improving career inclusivity and sustainability in a career ecosystem. Human Relations 76:10, pages 1507-1544.
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Nicholas A. Smith, Larry R. Martinez, Shi (Tracy) Xu, Anna Mattila & Lisa Yixing Gao. (2023) Employing the houseless as corporate social responsibility. International Journal of Contemporary Hospitality Management 35:8, pages 3029-3050.
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Fitore Hyseni, Douglas Kruse, Lisa Schur & Peter Blanck. (2023) Disability, workplace inclusion and organizational citizenship behavior: an exploratory study of the legal profession. Journal of Participation and Employee Ownership 6:1, pages 31-50.
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Paul Ikutegbe, Melanie Randle, Lynnaire Sheridan, Robert Gordon & Sara Dolnicar. (2023) Factors and key interactions influencing successful employment outcomes for people with disabilities. Asia Pacific Journal of Human Resources.
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Brian N. Phillips, Timothy N. Tansey, Deborah Lee, Beatrice Lee, Xiangli Chen, Rachel Friefeld Kesselmayer, Antonio Reyes & David S. Geslak. (2023) Autism Initiative in the Industrial Sector: A Case Study. Rehabilitation Counselors and Educators Journal 12:1.
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Yun Yao (Jennifer) Liu, Mehmet Ali Koseoglu, Antony King Fung Wong & Seongseop (Sam) Kim. (2023) Contributions of people with disabilities to the research on the intellectual structure of the hospitality and tourism literature. Journal of Hospitality and Tourism Management 54, pages 42-55.
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Courtney Mullin, Robert Gould, Sarah Parker Harris & Robin Jones. 2023. Disability in the Time of Pandemic. Disability in the Time of Pandemic 211 230 .
Cara W. Jacocks & R.G. Bell. 2023. The Palgrave Handbook of Fulfillment, Wellness, and Personal Growth at Work. The Palgrave Handbook of Fulfillment, Wellness, and Personal Growth at Work 543 563 .
Tianjian Liu, Chunhao (Victor) Wei & Yee Ming Lee. (2022) A systematic review of work–family enrichment in the hospitality industry. International Journal of Contemporary Hospitality Management 34:8, pages 2884-2913.
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Rosemary Lysaght, Terry Krupa & Allan W. Gregory. (2022) Employer approaches to recognizing and managing intermittent work capacity. Equality, Diversity and Inclusion: An International Journal 41:5, pages 739-759.
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Aliye Akın, Adnan Akın, Serdar Çakan & Halil İbrahim Karakan. (2022) Is a disability a hindrance of employment in tourism industry?. Podium Sport Leisure and Tourism Review 11:2, pages 381-409.
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Robert Gould, Courtney Mullin, Sarah Parker Harris & Robin Jones. (2021) Building, sustaining and growing: disability inclusion in business. Equality, Diversity and Inclusion: An International Journal 41:3, pages 418-434.
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Ashokkumar Manoharan, Juan M. Madera & Manisha Singal. (2021) Walking the talk in diversity management: Exploring links between strategic statements, management practices, and external recognition. International Journal of Hospitality Management 94, pages 102864.
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Valentini Kalargyrou, William Pettinico & Po-Ju Chen. (2021) Attitudes toward people with physical disabilities: An examination of social context, discipline, disability type, and demographics. Journal of Vocational Rehabilitation 54:2, pages 117-133.
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Mehmet Ali Köseoglu, Alice Hon, Valentini Kalargyrou & Fevzi Okumus. (2021) Hiring People with Disabilities As a Csr Strategy in the Tourism Industry. Tourism Analysis 26:1, pages 41-55.
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Brielle Gillovic & Alison McIntosh. (2020) Accessibility and Inclusive Tourism Development: Current State and Future Agenda. Sustainability 12:22, pages 9722.
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Beth G. Chung, Michelle A. Dean & Karen Holcombe Ehrhart. (2020) Inclusion values, practices and intellectual capital predicting organizational outcomes. Personnel Review 50:2, pages 709-730.
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Jinsoo Hwang, Jinkyung Jenny Kim & Seokhoon Lee. (2020) The Importance of Philanthropic Corporate Social Responsibility and Its Impact on Attitude and Behavioral Intentions: The Moderating Role of the Barista Disability Status. Sustainability 12:15, pages 6235.
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Barbara Rosenberg-Tauferlic.rer.oelic.rer.oe, René StalderProf. Dr.Prof. Dr. & Florian EggliMA/MASMA/MAS. (2020) Beschäftigung von Menschen mit Beeinträchtigungen im Tourismus: Chancen und Herausforderungen. Zeitschrift für Tourismuswissenschaft 12:1, pages 115-126.
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Sally Lindsay, Mana Rezai, Winny Shen & Brent Lyons. (2020) A disability disclosure simulation as an educational tool. Equality, Diversity and Inclusion: An International Journal 39:8, pages 865-879.
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Amanda Beatson, Aimee Riedel, Marianella Chamorro-Koc, Greg Marston & Lisa Stafford. (2020) Increasing the independence of vulnerable consumers through social support. Journal of Services Marketing 34:2, pages 223-237.
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Robert Gould, Sarah Parker Harris, Courtney Mullin & Robin Jones. (2020) Disability, diversity, and corporate social responsibility: Learning from recognized leaders in inclusion. Journal of Vocational Rehabilitation 52:1, pages 29-42.
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Juan M. Madera, D. Christopher Taylor & Nelson A. Barber. (2019) Customer Service Evaluations of Employees With Disabilities: The Roles of Perceived Competence and Service Failure. Cornell Hospitality Quarterly 61:1, pages 5-18.
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Boris Miethlich & Anett Oldenburg. (2019) Employment of Persons with Disabilities as Competitive Advantage: An Analysis of the Competitive Implications. SCIEMCEE, pages 7146-7158.
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Boris Miethlich & Anett Oldenburg. (2019) Social Inclusion Drives Business Sales: A Literature Review on the Case of the Employment of Persons With Disabilities. SCIEMCEE, pages 6253-6267.
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Trong Tuan Luu. (2019) The well-being among hospitability employees with disabilities: The role of disability inclusive benevolent leadership. International Journal of Hospitality Management 80, pages 25-35.
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Sally Lindsay, Elaine Cagliostro, Mikhaela Albarico, Neda Mortaji & Leora Karon. (2018) A Systematic Review of the Benefits of Hiring People with Disabilities. Journal of Occupational Rehabilitation 28:4, pages 634-655.
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Valentini Kalargyrou, Nelson A. Barber & Pei-Jou Kuo. (2018) The impact of disability on guests’ perceptions of service quality delivery in the hospitality industry. International Journal of Contemporary Hospitality Management 30:12, pages 3632-3655.
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Tuan Trong Luu. (2018) Engaging employees with disabilities in Vietnamese business context. Employee Relations 40:5, pages 822-847.
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Paul M. A. Baker, Maureen A. Linden, Salimah S. LaForce, Jennifer Rutledge & Kenneth P. Goughnour. (2018) Barriers to Employment Participation of Individuals With Disabilities: Addressing the Impact of Employer (Mis)Perception and Policy. American Behavioral Scientist 62:5, pages 657-675.
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Katherine Moore, Paula McDonald & Jennifer Bartlett. (2017) The social legitimacy of disability inclusive human resource practices: the case of a large retail organisation. Human Resource Management Journal 27:4, pages 514-529.
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Douglas Waxman. 2017. Factors in Studying Employment for Persons with Disability. Factors in Studying Employment for Persons with Disability 155 180 .
Valentini Kalargyrou & Wanda Costen. (2017) Diversity management research in hospitality and tourism: past, present and future. International Journal of Contemporary Hospitality Management 29:1, pages 68-114.
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Everon Chenhall Maxey & Jeffrey R. Moore. 2017. Training Initiatives and Strategies for the Modern Workforce. Training Initiatives and Strategies for the Modern Workforce 116 126 .
Andrew Houtenville & Valentini Kalargyrou. (2014) Employers’ Perspectives about Employing People with Disabilities. Cornell Hospitality Quarterly 56:2, pages 168-179.
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Arun Karpur. (2015) The Relationship between Employer-Paid Health Insurance and Job-Change Among People with Disabilities. SSRN Electronic Journal.
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