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Journal of Human Resources in Hospitality & Tourism Volume 19, 2020 - Issue 1
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Original Articles

Model frontline customer service providers’ perspectives of success factors: an exploratory study

David BuchmanValencia College, Kissimmee, Florida, USA; Correspondence[email protected]
,
Lisa CainChaplin School of Hospitality & Tourism Management, Florida International University, North Miami, Florida, USA;
&
Janice TerrellWhite Ash Court, University of Phoenix, Mint Hill, North Carolina
Pages 102-130 | Published online: 03 Oct 2019

Citations (2)

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Read on this site (1)

Klaus J. Templer, Jeffrey C. Kennedy & Riyang Phang. (2022) Supervisor support and customer orientation: The importance of learning goal orientation in the hotel industry. Journal of Human Resources in Hospitality & Tourism 21:3, pages 482-500.
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Articles from other publishers (1)

Olga Gjerald, Trude Furunes & Gro Ellen Mathisen. (2023) “What else is new?” identifying emerging psychosocial risk factors in hospitality employment. Employee Relations: The International Journal 45:4, pages 966-982.
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