3,864
Views
53
CrossRef citations to date
0
Altmetric
Original Articles

Designing the e-Servicescape: Implications for Online Retailers

, , &
Pages 23-43 | Published online: 11 Nov 2009

Keep up to date with the latest research on this topic with citation updates for this article.

Read on this site (8)

Christine Armstrong, Alicia Kulczynski & Stacey Brennan. (2021) Cue the complaint: the visual cues of Facebook business pages and their influence on consumer complaint behaviour. Journal of Marketing Management 37:11-12, pages 1027-1057.
Read now
S. W. Kühn & D. J. Petzer. (2018) Fostering Purchase Intentions Toward Online Retailer Websites in an Emerging Market: An S-O-R Perspective. Journal of Internet Commerce 17:3, pages 255-282.
Read now
Sreejesh S & Abhilash Ponnam. (2017) Investigating the Process Through which E-Servicescape Creates E-Loyalty in Travel and Tourism Websites. Journal of Travel & Tourism Marketing 34:1, pages 20-39.
Read now
Eirini Tsichla, Leonidas Hatzithomas & Christina Boutsouki. (2016) Gender differences in the interpretation of web atmospherics: A selectivity hypothesis approach. Journal of Marketing Communications 22:6, pages 563-586.
Read now
Brett Abarbanel, Bo Bernhard, A. K. Singh & Anthony Lucas. (2015) Impact of virtual atmospherics and functional qualities on the online gambler's experience. Behaviour & Information Technology 34:10, pages 1005-1021.
Read now
Iris Vilnai-Yavetz & Sigal Tifferet. (2013) Promoting service brands via the Internet. The Service Industries Journal 33:15-16, pages 1544-1563.
Read now
Michela Mari & Sara Poggesi. (2013) Servicescape cues and customer behavior: a systematic literature review and research agenda. The Service Industries Journal 33:2, pages 171-199.
Read now
Byoungho Jin & Jiyoung Kim. (2010) Multichannel versus pure e-tailers in Korea: evaluation of online store attributes and their impacts on e-loyalty. The International Review of Retail, Distribution and Consumer Research 20:2, pages 217-236.
Read now

Articles from other publishers (45)

Baljit Kaur, Jasveen KaurShivendra Kumar PandeyS. Joshi. (2020) E-service Quality: Development and Validation of the Scale. Global Business Review 24:5, pages 953-971.
Crossref
Atanu Kumar Nath, Parmita Saha & Xiang Ying Mei. (2023) Extending the servicescape conceptualization: accounting for perceptions of crowding and risks under the pandemic. Consumer Behavior in Tourism and Hospitality 18:3, pages 407-421.
Crossref
Praveen Srivastava, Shelly Srivastava & Niraj Mishra. (2023) Impact of e-servicescape on hotel booking intention: examining the moderating role of COVID-19. Consumer Behavior in Tourism and Hospitality 18:3, pages 422-437.
Crossref
Artha Sejati Ananda, Hanny Hanny, Ángel Hernández-García & Prita Prasetya. (2023) ‘Stimuli Are All Around’—The Influence of Offline and Online Servicescapes in Customer Satisfaction and Repurchase Intention. Journal of Theoretical and Applied Electronic Commerce Research 18:1, pages 524-547.
Crossref
Adam Palmquist & David Gillberg. 2022. Research Anthology on Game Design, Development, Usage, and Social Impact. Research Anthology on Game Design, Development, Usage, and Social Impact 557 583 .
Julie Horáková, Outi Uusitalo, Juha Munnukka & Olga Jokinen. (2022) Does the digitalization of retailing disrupt consumers’ attachment to retail places?. Journal of Retailing and Consumer Services 67, pages 102958.
Crossref
Sara Poggesi, Michela Mari, Arash Kamangar & Pinalba Schilleci. (2022) The Role of Virtual Environment in Online Retailing: State of the Art and Research Challenges. Sustainability 14:7, pages 4131.
Crossref
Ami Fitri Utami, Irwan Adi Ekaputra, Arnold Japutra & Sebastiaan Van Doorn. (2021) The role of interactivity on customer engagement in mobile e-commerce applications. International Journal of Market Research 64:2, pages 269-291.
Crossref
Yao Wang, Tianxin Jiang, Bingqing Liu, Chongsheng Xu, Suxin Qian & Jianlin Yu. (2022) Experimental investigation on the condensing heat recovery system in a dual-temperature open display cabinet. International Journal of Refrigeration 135, pages 85-96.
Crossref
Joy Parkinson, Lisa Schuster & Rory Mulcahy. (2021) Online Third Places: Supporting Well-Being Through Identifying and Managing Unintended Consequences. Journal of Service Research 25:1, pages 108-125.
Crossref
Laura Ingrid Maria Colm & Stefano Prestini. 2022. Research Anthology on Business Continuity and Navigating Times of Crisis. Research Anthology on Business Continuity and Navigating Times of Crisis 942 961 .
Gary Bosworth, Barry Ardley & Sabine Gerlach. (2021) Innovation in agricultural and county shows: conceptualising the e-eventscape. International Journal of Event and Festival Management 12:4, pages 437-453.
Crossref
Liliane Abboud, Nabila As'ad, Nicola Bilstein, Annelies Costers, Bieke Henkens & Katrien Verleye. (2020) From third party to significant other for service encounters: a systematic review on third-party roles and their implications. Journal of Service Management 32:4, pages 533-559.
Crossref
Yao Wang, Suxin Qian, Jiabo Xu, Lingyun Li, Xiaoning Dou, Xinyi Li, Gang Yan & Jianlin Yu. (2021) Numerical study on the air curtain characteristics of a dual-temperature open display cabinet. International Journal of Refrigeration 126, pages 23-34.
Crossref
Laura Ingrid Maria Colm & Stefano Prestini. 2021. Developing Successful Global Strategies for Marketing Luxury Brands. Developing Successful Global Strategies for Marketing Luxury Brands 119 138 .
Kim Willems, Nanouk Verhulst & Malaika Brengman. 2021. The Future of Service Post-COVID-19 Pandemic, Volume 2. The Future of Service Post-COVID-19 Pandemic, Volume 2 103 134 .
Sandy H. M. Fitzgerald. 2021. The Future of Service Post-COVID-19 Pandemic, Volume 1. The Future of Service Post-COVID-19 Pandemic, Volume 1 123 154 .
Abhisek Dutta. (2020) Impact of Electronic Servicescape of Online Gaming on Customer Engagement. Journal of Electronic Commerce in Organizations 18:2, pages 49-63.
Crossref
Gina A. Tran & David Strutton. (2020) Comparing email and SNS users: Investigating e-servicescape, customer reviews, trust, loyalty and E-WOM. Journal of Retailing and Consumer Services 53, pages 101782.
Crossref
Chris A. Vassiliadis & Anestis Fotiadis. 2020. Principles and Practices of Small-Scale Sport Event Management. Principles and Practices of Small-Scale Sport Event Management 20 44 .
Ismini Pavlopoulou. 2020. Utilizing Gamification in Servicescapes for Improved Consumer Engagement. Utilizing Gamification in Servicescapes for Improved Consumer Engagement 194 223 .
Adam Palmquist & David Gillberg. 2020. Utilizing Gamification in Servicescapes for Improved Consumer Engagement. Utilizing Gamification in Servicescapes for Improved Consumer Engagement 86 118 .
Hans Ragnar Lennart Allmér. 2020. Utilizing Gamification in Servicescapes for Improved Consumer Engagement. Utilizing Gamification in Servicescapes for Improved Consumer Engagement 1 23 .
Rituparna Basu & Sayani Mandal. 2020. Services Marketing Issues in Emerging Economies. Services Marketing Issues in Emerging Economies 75 88 .
Meghan Alexander & Suraje Dessai. (2019) What can climate services learn from the broader services literature?. Climatic Change 157:1, pages 133-149.
Crossref
Tung-Sheng Kuo, Kuo- Chung Huang, Thang Quyet Nguyen & Phuc Hung Nguyen. (2019) ADOPTION OF MOBILE APPLICATIONS FOR IDENTIFYING TOURISM DESTINATIONS BY TRAVELLERS: AN INTEGRATIVE APPROACH. Journal of Business Economics and Management 20:5, pages 860-877.
Crossref
Tibert Verhagen, Willemijn Dolen & Jani Merikivi. (2018) The influence of in‐store personnel on online store value: An analogical transfer perspective. Psychology & Marketing 36:3, pages 161-174.
Crossref
Göran Roos, Anthony Cheshire, Sasi Nayar, Steven M. Clarke & Wei ZhangGöran Roos. 2019. Harnessing Marine Macroalgae for Industrial Purposes in an Australian Context. Harnessing Marine Macroalgae for Industrial Purposes in an Australian Context 201 254 .
Abraham Pizam & Asli D.A. Tasci. (2019) Experienscape: expanding the concept of servicescape with a multi-stakeholder and multi-disciplinary approach (invited paper for ‘luminaries’ special issue of International Journal of Hospitality Management). International Journal of Hospitality Management 76, pages 25-37.
Crossref
Deepak S. Kumar, Keyoor Purani & Shyam A. Viswanathan. (2018) Influences of ‘appscape’ on mobile app adoption and m-loyalty. Journal of Retailing and Consumer Services 45, pages 132-141.
Crossref
Ana Cuic Tankovic & Dragan Benazic. (2018) The perception of e-servicescape and its influence on perceived e-shopping value and customer loyalty. Online Information Review 42:7, pages 1124-1145.
Crossref
Quyen Phu Thi Phan & Michal Pilík. (2018) THE RELATIONSHIP BETWEEN WEBSITE DESIGN AND POSITIVE EWOM INTENTION: TESTING MEDIATOR AND MODERATOR EFFECT. Journal of Business Economics and Management 19:2, pages 382-398.
Crossref
Hansani Chathurika Dassanayake & Asanka Senevirathne. (2018) Impact of e-servicescapes on student engagement: mediating impact of experience quality. Asian Association of Open Universities Journal 13:2, pages 203-222.
Crossref
Ulla Lindberg, Nicklas Salomonson, Malin Sundström & Karin Wendin. (2018) Consumer perception and behavior in the retail foodscape–A study of chilled groceries. Journal of Retailing and Consumer Services 40, pages 1-7.
Crossref
Wann-Yih Wu, Phan Thi Phu Quyen & Adriana A. Amaya Rivas. (2016) How e-servicescapes affect customer online shopping intention: the moderating effects of gender and online purchasing experience. Information Systems and e-Business Management 15:3, pages 689-715.
Crossref
Dan Huang, Zhiyong Li, Jian Mou & Xinyi Liu. (2017) Effects of flow on young Chinese consumers’ purchase intention: a study of e-servicescape in hotel booking context. Information Technology & Tourism 17:2, pages 203-228.
Crossref
Lorena Blasco-Arcas, Blanca Isabel Hernandez-Ortega & Julio Jimenez-Martinez. (2016) Engagement platforms. Journal of Service Theory and Practice 26:5, pages 559-589.
Crossref
Jasmine A.L. Yeap, T. Ramayah & Azizah Omar. 2016. Encyclopedia of E-Commerce Development, Implementation, and Management. Encyclopedia of E-Commerce Development, Implementation, and Management 299 309 .
Antonella Carù, Laura Colm & Bernard Cova. 2016. Service Innovation. Service Innovation 149 170 .
Jian Tang, Ping Zhang & Philip Fei Wu. (2014) Categorizing consumer behavioral responses and artifact design features: The case of online advertising. Information Systems Frontiers 17:3, pages 513-532.
Crossref
Sanjit Kumar Roy, Walfried M. Lassar & Gul T. Butaney. (2014) The mediating impact of stickiness and loyalty on word-of-mouth promotion of retail websites. European Journal of Marketing 48:9/10, pages 1828-1849.
Crossref
Benjamin P.W. Ellway. (2014) The voice-to-technology (V2T) encounter and the call centre servicescape. Journal of Service Management 25:3, pages 349-368.
Crossref
Jun-Whai Kim & Dong-Il Kim. (2014) The Effects That the Physical Environment in Shops has on the Customers' Emotion and Royalty. Journal of Digital Convergence 12:4, pages 157-170.
Crossref
Jung-Hwan Kim, Minjeong Kim & Jay Kandampully. 2013. Best Practices and New Perspectives in Service Science and Management. Best Practices and New Perspectives in Service Science and Management 160 179 .
Jung-Hwan Kim, Minjeong Kim & Jay Kandampully. (2011) The Impact of E-Retail Environment Characteristics on E-Satisfaction and Purchase Intent. International Journal of Service Science, Management, Engineering, and Technology 2:3, pages 1-19.
Crossref

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.