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Journal of Internet Commerce Volume 18, 2019 - Issue 1
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Original Articles

Examining the Customer Experience of Using Banking Chatbots and Its Impact on Brand Love: The Moderating Role of Perceived Risk

Jay TrivediDigital Platform and Strategies, Mudra Institute of Communications, Ahmedabad, IndiaCorrespondence[email protected]
Pages 91-111 | Published online: 08 Feb 2019

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Arshiya Fathima M. S.Adil Khan & Ansari Sarwar Alam. (2023) Relationship of the Theory of Consumption Values and Flow with Online Brand Experience: A Study of Young Consumers. Journal of Internet Commerce 22:4, pages 509-537.
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Svetlana Bialkova. (2023) How to Optimise Interaction with Chatbots? Key Parameters Emerging from Actual Application. International Journal of Human–Computer Interaction 0:0, pages 1-10.
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Wilbert Manyanga, Charles Makanyeza & Zororo Muranda. (2022) The effect of customer experience, customer satisfaction and word of mouth intention on customer loyalty: The moderating role of consumer demographics. Cogent Business & Management 9:1.
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Justina Sidlauskiene. (2022) What Drives Consumers’ Decisions to Use Intelligent Agent Technologies? A Systematic Review. Journal of Internet Commerce 21:4, pages 438-475.
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Harinder Hari, Radha Iyer & Brinda Sampat. (2022) Customer Brand Engagement through Chatbots on Bank Websites– Examining the Antecedents and Consequences. International Journal of Human–Computer Interaction 38:13, pages 1212-1227.
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Ikram Ullah Khan, Zahid Hameed, Sajjad Nawaz Khan, Safeer Ullah Khan & Muhammad Tahir Khan. (2022) Exploring the Effects of Culture on Acceptance of Online Banking: A Comparative Study of Pakistan and Turkey by Using the Extended UTAUT Model. Journal of Internet Commerce 21:2, pages 183-216.
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Roberta De Cicco, Susana Cristina Lima da Costa e Silva & Francesca Romana Alparone. (2021) “It’s on its way”: Chatbots applied for online food delivery services, social or task-oriented interaction style?. Journal of Foodservice Business Research 24:2, pages 140-164.
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Min Chung Han. (2021) The Impact of Anthropomorphism on Consumers’ Purchase Decision in Chatbot Commerce. Journal of Internet Commerce 20:1, pages 46-65.
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Tara Rooney, Ewa Krolikowska & Helen L. Bruce. (2021) Rethinking Relationship Marketing as Consumer Led and Technology Driven: Propositions for Research and Practice. Journal of Relationship Marketing 20:1, pages 42-61.
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Kevin K. W. Ho, Eric W. K. See-To & Dickson K. W. Chiu. (2020) “Price Tag” of Risk of Using E-Payment Service. Journal of Internet Commerce 19:3, pages 324-345.
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