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Journal of Internet Commerce Volume 18, 2019 - Issue 4
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Original Articles

The Moderating Role of Website Familiarity in the Relationships Between e-Service Quality, e-Satisfaction and e-Loyalty

Bahar KayaDepartment of Business Administration, Faculty of Business and Economics, Eastern Mediterranean University, North Cyprus Via Mersin 10, Turkey; Correspondence[email protected]
,
Elaheh BehraveshDepartment of Business Administration, Faculty of Business and Economics, Eastern Mediterranean University, North Cyprus Via Mersin 10, Turkey;
,
A. Mohammed AbubakarCollege of Business and Social Sciences, Antalya Bilim University, Antalya, Turkey;
,
Omer Sami KayaDepartment of Computer Education and Instructional Technologies, Eastern Mediterranean University, North Cyprus Via Mersin 10, Turkey;
&
Carlos OrúsDepartment of Marketing, University of Zaragoza, Zaragoza, Spain
Pages 369-394 | Published online: 27 Sep 2019

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