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Atasi Sinhababu & Shiv Kumar. (2023) Awareness and Users’ Opinion regarding Need of Virtual Reference Service in Chandigarh Region Innovation and Knowledge Cluster Institutions (CRIKC) in India: A Study. Internet Reference Services Quarterly 27:1, pages 37-48.
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Tricia Lantzy. (2022) Involuntary Online Learners and the Library: How the Pandemic Closures Affected College Students’ Library Research. Journal of Library & Information Services in Distance Learning 16:3-4, pages 244-262.
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Laura Costello & Amy Kimura. (2021) Right-sizing Proactive Chat Reference Service Using Trigger Time. The Reference Librarian 62:3-4, pages 193-206.
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Samantha Wilairat, E. Svoboda & C. Piper. (2021) Practical Changes in Reference Services: A Case Study. Medical Reference Services Quarterly 40:2, pages 151-167.
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Kara Blizzard. (2018) Proactive Chat in a Discovery Service: What Users are Asking. Internet Reference Services Quarterly 23:3-4, pages 59-66.
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Articles from other publishers (2)
Emy Nelson Decker & Karen Chapman. (2021) Launching chat service during the pandemic: inaugurating a new public service under emergency conditions. Reference Services Review.
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Adrienne Warner, David A. Hurley, Jonathan Wheeler & Todd Quinn. (2020) Proactive chat in research databases: Inviting new and different questions. The Journal of Academic Librarianship 46:2, pages 102134.
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