Citations (42)
Keep up to date with the latest research on this topic with citation updates for this article.
Read on this site (8)
Sebastian Martin, Dorothea Greiling & Bettina Danninger. (2021) Patient recommendations as determining factor for the choice of physiotherapists. International Journal of Healthcare Management 14:3, pages 641-649.
Read now
Read now
Eun Joo Kim, Choongbeom Choi & Sarah Tanford. (2020) Influence of scarcity on travel decisions and cognitive dissonance. Asia Pacific Journal of Tourism Research 25:7, pages 721-735.
Read now
Read now
Stephen Wilkins, Muhammad Mohsin Butt, Farshid Shams & Andrea Pérez. (2019) Product standardisation in the food service industry: post-purchase attitudes and repurchase intentions of non-Muslims after consuming halal food. Journal of Strategic Marketing 27:3, pages 210-226.
Read now
Read now
Tunyaporn Vichiengior, Claire-Lise Ackermann & Adrian Palmer. (2019) Consumer anticipation: antecedents, processes and outcomes. Journal of Marketing Management 35:1-2, pages 130-159.
Read now
Read now
Muhammad Abid Saleem, Asif Yaseen & Allah Wasaya. (2018) Drivers of customer loyalty and word of mouth intentions: moderating role of interactional justice. Journal of Hospitality Marketing & Management 27:8, pages 877-904.
Read now
Read now
Stephen Wilkins, Muhammad Mohsin Butt & Troy Heffernan. (2018) International brand alliances and co-branding: antecedents of cognitive dissonance and student satisfaction with co-branded higher education programs. Journal of Marketing for Higher Education 28:1, pages 32-50.
Read now
Read now
Seonaidh McDonald, Caroline J. Oates, Maree Thyne, Andrew J. Timmis & Claire Carlile. (2015) Flying in the face of environmental concern: why green consumers continue to fly. Journal of Marketing Management 31:13-14, pages 1503-1528.
Read now
Read now
Sheau-Fen Yap & Sanjaya
Singh Gaur. (2014) Consumer Dissonance in the Context of Online Consumer Behavior: A Review and Research Agenda. Journal of Internet Commerce 13:2, pages 116-137.
Read now
Read now
Articles from other publishers (34)
Shubhomoy Banerjee & Abhijit Ghosh. (2022) Till death do us part – customer commitment after negative publicity: the role of relational variables and cognitive dissonance. Asia-Pacific Journal of Business Administration 15:5, pages 649-672.
Crossref
Crossref
Mohit Jamwal & Sita Mishra. (2021) Exploration of dissonance segments among fashion apparel consumers: Evidence from a developing nation. International Journal of Emerging Markets 18:9, pages 3138-3157.
Crossref
Crossref
Shintaro Sato, Yong Jae Ko, Daehwan Kim & Joon Sung Lee. (2023) The effects of pre-scandal associations of athlete endorsers and scandal types on consumer blame and eWOM. International Journal of Sports Marketing and Sponsorship.
Crossref
Crossref
Chinyere Ndukwe, Adeline Nnenna Idike, Ikechukwu Ogeze Ukeje, Cornelius Ofobuisi Okorie, Johnpaul Chukwujindu Onele, Nneka Ernestina Richard-Nnabu, Clementina Kanu, Benedette Nneka Okezie, Raphael Abumchukwu Ekwunife, Chijioke Jeol Nweke & Sunday Odo Nwangbo. (2022) Public Private Partnerships Dynamics in Nigeria Power Sector: Service Failure Outcomes and Consumer Dissonance Behaviour. Public Organization Review 23:2, pages 623-646.
Crossref
Crossref
Davit Marikyan, Savvas Papagiannidis & Eleftherios Alamanos. (2020) Cognitive Dissonance in Technology Adoption: A Study of Smart Home Users. Information Systems Frontiers 25:3, pages 1101-1123.
Crossref
Crossref
Razan Ibrahim Awwad, Blend Ibrahim, Cinoj George, Sameer Hamdan & Kiran Nair. (2023) Facts or belief: examining the effect of the cognitive dissonance on brand switching, purchase regret and satisfaction level. Global Knowledge, Memory and Communication.
Crossref
Crossref
Kai-Qi Yuan, Hui Li, Sai Liang & Qian-Xia Chen. (2022) Can inconsistent media coverage increase hotel survival? The bright side of controversy. International Journal of Contemporary Hospitality Management 35:3, pages 951-972.
Crossref
Crossref
Eda DİŞLİ BAYRAKTAR. (2023) Examining the Relationship Between Relationship Marketing, Cognitive Dissonance, Customer Satisfaction and Repurchase Behavior: A Study on Online Purchasing Behaviorİlişkisel Pazarlama, Bilişsel Çelişki, Müşteri Memnuniyeti ve Yeniden Satın Alma Davranışı Arasındaki İlişkinin İncelenmesi: Çevrimiçi Satın Alma Davranışı Üzerine Bir Araştırma. Fiscaoeconomia 7:1, pages 508-524.
Crossref
Crossref
Edna Ozuna, Maxi Bergel, Christian Brock & Lena Steinhoff. 2023. Gestaltung des Wandels im Dienstleistungsmanagement. Gestaltung des Wandels im Dienstleistungsmanagement
523
542
.
Ernest Emeka Izogo, Mercy Mpinganjira, Heikki Karjaluoto & Hongfei Liu. (2021) Examining the Impact of eWOM-Triggered Customer-to-Customer Interactions on Travelers’ Repurchase and Social Media Engagement. Journal of Travel Research 61:8, pages 1872-1894.
Crossref
Crossref
Ahmet Yavuz Çamlı, Türker B. Palamutçuoğlu, Nicoleta Bărbuță-Mișu, Selin Çavuşoğlu, Florina Oana Virlanuta, Yaşar Alkan, Sofia David & Ludmila Daniela Manea. (2022) The Moderator Effect of Communicative Rational Action in the Relationship between Emotional Labor and Job Satisfaction. Sustainability 14:13, pages 7625.
Crossref
Crossref
Hüseyin Erbil Özyörük. (2021) What’s going on in my mind? The effects of cognitive differences on buying impulsiveness, cognitive dissonance, and price consciousness. International Journal of Consumer Studies 46:3, pages 889-906.
Crossref
Crossref
Tae-Hyoung Tommy Gim. (2021) How does the length of residence in a neighborhood vary the effects of neighborhood land use on commuting trip time and mode choice?. The Annals of Regional Science 68:1, pages 95-123.
Crossref
Crossref
Chunhui Huo, Javaria Hameed, Muhammad Waqas Sadiq, Gadah Albasher & Wedad Alqahtani. (2021) Tourism, environment and hotel management: an innovative perspective to address modern trends in contemporary tourism management. Business Process Management Journal 27:7, pages 2161-2180.
Crossref
Crossref
Rashmi Dyondi, Shishir Kumar Jha & Arunima Haldar. (2020) What constitutes risk for a theatrical film distributor? Evidence from the Hindi film industry. International Journal of Organizational Analysis 29:2, pages 450-473.
Crossref
Crossref
Mingfang Li & Askar H. Choudhury. (2020) Using website information to reduce postpurchase dissonance: A mediated moderating role of perceived risk. Psychology & Marketing 38:1, pages 56-69.
Crossref
Crossref
Muhammad Tamar, Hillman Wirawan, Triani Arfah & Retno Pratiwi Sutopo Putri. (2020) Predicting pro-environmental behaviours: the role of environmental values, attitudes and knowledge. Management of Environmental Quality: An International Journal 32:2, pages 328-343.
Crossref
Crossref
Sara Lombardi, Sara Sassetti & Vincenzo Cavaliere. (2019) Linking employees’ affective commitment and knowledge sharing for an increased customer orientation. International Journal of Contemporary Hospitality Management 31:11, pages 4293-4312.
Crossref
Crossref
Bahar TAŞAR & Ayla ÖZHAN DEDEOĞLU. (2019) TÜKETİMDE BİLİŞSEL UYUMSUZLUK VE ÖNCÜLLERİ ÜZERİNE PİLOT ARAŞTIRMA. Ege Stratejik Araştırmalar Dergisi, pages 119-128.
Crossref
Crossref
Sebastian Martin, Dorothea Greiling & Nina Leibetseder. (2019) Effects of word-of-mouth on the behavior of Austrian blood donors: a case study of the Red Cross Blood Donation Service. Health Promotion International 34:3, pages 429-439.
Crossref
Crossref
Juan Pedro Mellinas, Juan L. Nicolau & Sangwon Park. (2019) Inconsistent behavior in online consumer reviews: The effects of hotel attribute ratings on location. Tourism Management 71, pages 421-427.
Crossref
Crossref
Hatice AYDIN & Özer YILMAZ. (2018) Online Alışverişte Bilişsel Çelişki Davranışlarının İncelenmesiThe Evaluation of Cognitive Dissonance in Online Shopping Behaviour. Anemon Muş Alparslan Üniversitesi Sosyal Bilimler Dergisi 6:ICEESS’ 18, pages 333-339.
Crossref
Crossref
Stephanie Hui-Wen Chuah, Philipp A. Rauschnabel, Ming-Lang Tseng & T. Ramayah. (2018) Reducing temptation to switch mobile data service providers over time. Industrial Management & Data Systems 118:8, pages 1597-1628.
Crossref
Crossref
Ching-Torng Lin, Chien-Wen Chen, Shu-Jin Wang & Chiu-Ching Lin. (2018) The influence of impulse buying toward consumer loyalty in online shopping: a regulatory focus theory perspective. Journal of Ambient Intelligence and Humanized Computing.
Crossref
Crossref
Esin Yücel & Beykan Çizel. (2018) Bilişsel Uyumsuzluk Teorisi Üzerine Kavramsal Bir İnceleme: Satın Alma Perspektifi. Journal of Yaşar University 13:50, pages 150-163.
Crossref
Crossref
Laura A. Book, Sarah Tanford, Rhonda Montgomery & Curtis Love. (2015) Online Traveler Reviews as Social Influence: Price Is No Longer King. Journal of Hospitality & Tourism Research 42:3, pages 445-475.
Crossref
Crossref
Hyewon Youn & Jong-Hyeong Kim. (2018) Is unfamiliarity a double-edged sword for ethnic restaurants?. International Journal of Hospitality Management 68, pages 23-31.
Crossref
Crossref
Helena Lipková, Hana Landová & Adéla Jarolímková. 2018. Information Literacy in the Workplace. Information Literacy in the Workplace
833
843
.
Yong Liu, Hongxiu Li, Xiaoyu Xu, Vassilis Kostakos & Jukka Heikkilä. (2016) Modeling consumer switching behavior in social network games by exploring consumer cognitive dissonance and change experience. Industrial Management & Data Systems 116:4, pages 801-820.
Crossref
Crossref
Stephen Wilkins, Carina Beckenuyte & Muhammad Mohsin Butt. (2016) Consumers’ behavioural intentions after experiencing deception or cognitive dissonance caused by deceptive packaging, package downsizing or slack filling. European Journal of Marketing 50:1/2, pages 213-235.
Crossref
Crossref
Edward Kasabov. (2015) What we know, don’t know, and should know about confusion marketing. European Journal of Marketing 49:11/12, pages 1777-1808.
Crossref
Crossref
Sarah Tanford & Rhonda Montgomery. (2014) The Effects of Social Influence and Cognitive Dissonance on Travel Purchase Decisions. Journal of Travel Research 54:5, pages 596-610.
Crossref
Crossref
Mark WardSr.Sr.. (2014) Cognition, Culture, and Charity: Sociolinguistics and “Donor Dissonance” in a Baptist Denomination. VOLUNTAS: International Journal of Voluntary and Nonprofit Organizations 26:2, pages 574-603.
Crossref
Crossref
Donald J. Lund & Detelina Marinova. (2014) Managing Revenue across Retail Channels: The Interplay of Service Performance and Direct Marketing. Journal of Marketing 78:5, pages 99-118.
Crossref
Crossref