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Services Marketing Quarterly Volume 35, 2014 - Issue 3
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Original Articles

Technology-Based Self-Service and Its Impact on Customer Productivity

Taehee KimCollege of Sport Science, Sungkyunkwan University, Suwon, South Korea
,
Min Cheol KimCollege of Sport Science, Sungkyunkwan University, Suwon, South Korea
,
Geewoon MoonCollege of Sport Science, Sungkyunkwan University, Suwon, South Korea
&
Kyungro ChangCollege of Sport Science, Sungkyunkwan University, Suwon, South KoreaCorrespondence[email protected]
Pages 255-269 | Published online: 03 Jul 2014

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Imad Bani-Hani, Olgerta Tona & Sven Carlsson. (2018) From an information consumer to an information author: a new approach to business intelligence. Journal of Organizational Computing and Electronic Commerce 28:2, pages 157-171.
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Articles from other publishers (11)

Davit Marikyan, Savvas Papagiannidis, Omer F. Rana & Rajiv Ranjan. (2023) Working in a smart home environment: examining the impact on productivity, well-being and future use intention. Internet Research.
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Yuanyuan Hao & Mengyuan Kong. (2022) Economic effect of the golf simulation industry in Korea: an analysis based on the SVAR model. Humanities and Social Sciences Communications 9:1.
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Nagaraj Samala, Bharath Shashanka Katkam, Raja Shekhar Bellamkonda & Raul Villamarin Rodriguez. (2020) Impact of AI and robotics in the tourism sector: a critical insight. Journal of Tourism Futures 8:1, pages 73-87.
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Xinhua Guan, Lishan Xie, Wen-Guo Shen & Tzung-Cheng Huan. (2021) Are you a tech-savvy person? Exploring factors influencing customers using self-service technology. Technology in Society 65, pages 101564.
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So Won Jeong & Jee-Sun Park. (2020) Impacts of technology anxiety and perceived productivity on attitude toward self-service technology. The Research Journal of the Costume Culture 28:4, pages 480-491.
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Hanyeong Kim, Yun Lee & Kun Park. (2018) The Psychology of Queuing for Self-Service: Reciprocity and Social Pressure. Administrative Sciences 8:4, pages 75.
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Ipek Kazancoglu & Emel Kursunluoglu Yarimoglu. (2018) How food retailing changed in Turkey: spread of self-service technologies. British Food Journal 120:2, pages 290-308.
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Vanja Bogicevic, Milos Bujisic, Anil Bilgihan, Wan Yang & Cihan Cobanoglu. (2017) The impact of traveler-focused airport technology on traveler satisfaction. Technological Forecasting and Social Change 123, pages 351-361.
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Juho Hamari & Lauri Keronen. (2017) Why do people play games? A meta-analysis. International Journal of Information Management 37:3, pages 125-141.
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Christian Grönroos & Katri Ojasalo. (2015) Service productivity as mutual learning. International Journal of Quality and Service Sciences 7:2/3, pages 296-311.
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Christian Grönroos, Pekka Helle & Katri Ojasalo. (2022) Relationship Productivity: Adopting Joint Productivity Thinking to Build Win-Win Relationships. SSRN Electronic Journal.
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