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Original Articles

Campus Foodservice Attributes and their Effects on Customer Satisfaction, Image, and Word-of-mouth

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Pages 276-297 | Published online: 25 Jul 2013

Keep up to date with the latest research on this topic with citation updates for this article.

Read on this site (4)

Abhijeet Biswas & Rohit Kumar Verma. (2023) Augmenting service quality dimensions: mediation of image in the Indian restaurant industry. Journal of Foodservice Business Research 26:3, pages 496-527.
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Muhammad Asghar Ali, Ding Hooi Ting, Lina Salim & Muhammad Ahmad-Ur-Rehman. (2021) Influence of servicescape on behavioural intentions through mediation and moderation effects: A study on Malaysia’s full-service restaurants. Cogent Business & Management 8:1.
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Ruth Wooten, Laurel G. Lambert & Hyun-Woo Joung. (2018) Evaluation of students’ satisfaction with three all-you-can-eat university dining facilities. Journal of Foodservice Business Research 21:5, pages 539-552.
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Ram Herstein, Shaked Gilboa, Eyal Gamliel, Ron Bergera,Alisha Ali. (2018) The Role of Private Label Brands in Enhancing Service Satisfaction in the Hotel Industry: Comparing Luxury and Boutique Hotels. Services Marketing Quarterly 39:2, pages 140-155.
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Articles from other publishers (21)

Abhijeet Biswas. (2022) Elucidating the role of digital technologies in bridling the ramifications of COVID-19 in restaurant services: moderation of pandemic susceptibility and severity. International Journal of Productivity and Performance Management 72:10, pages 3048-3075.
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Meryem Uluskan. (2022) Structural equation modelling – artificial neural network based hybrid approach for assessing quality of university cafeteria services. The TQM Journal 35:4, pages 1048-1071.
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Weng Marc Lim, Arun Aggarwal & Ravi Dandotiya. (2022) Marketing luxury services beyond affluence in the new normal: Insights from fine dining during the coronavirus pandemic. Journal of Retailing and Consumer Services 66, pages 102936.
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Nu Khanh Tram TON, Hatice Dilara KESKİN & Arzu KALIN. (2022) AN APPLICATION TO DETERMINE THE CONSUMERS’ CAFE AND RESTAURANT PREFERENCES. International Journal of Management Economics and Business.
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M. F. Mpwanya. (2019) An Empirical Examination of the Overall Customer Satisfaction with the Service Delivery of Mobile Network Operators in South Africa. Global Business Review 23:1, pages 20-36.
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Bruno Martins Leveau & Jonas Gomes da Silva. (2021) Evaluation of the Food Service provided in the 2nd Engineering Group. International Journal for Innovation Education and Research 9:10, pages 415-435.
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Abiodun Olatunji Abisuga, Cynthia Changxin Wang & Riza Yosia Sunindijo. (2021) Organisational Justice Analysis of Facility Managers’ Responses to User’s Post-Occupancy Feedback. Buildings 11:4, pages 144.
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Sima Rahimizhian, Turgay Avci & Kayode K. Eluwole. (2020) A conceptual model development of the impact of higher education service quality in guaranteeing edu‐tourists' satisfaction and behavioral intentions. Journal of Public Affairs 20:3.
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Maraj Rahman Sofi, Irfan Bashir, Mohammad Ashraf Parry & Altaf Dar. (2020) The effect of customer relationship management (CRM) dimensions on hotel customer’s satisfaction in Kashmir. International Journal of Tourism Cities 6:3, pages 601-620.
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Abiodun Olatunji Abisuga, Cynthia Changxin Wang & Riza Yosia Sunindijo. (2020) Facility managers’ responses to user post-occupancy feedback: a conceptual framework. Facilities 38:7/8, pages 481-499.
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Abiodun Olatunji Abisuga, Cynthia Changxin Wang & Riza Yosia Sunindijo. (2019) A holistic framework with user-centred facilities performance attributes for evaluating higher education buildings. Facilities 38:1/2, pages 132-160.
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Rositsa T. Ilieva, Tanzina Ahmed & Anita Yan. (2018) Hungry minds: Investigating the food insecurity of minority community college students. Journal of Public Affairs 19:3.
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Seong-Soo Cha & Bo-Kyung Seo. (2019) Cafeteria Use by Students and Effect of Selection Attributes on Satisfaction. The Journal of Asian Finance, Economics and Business 6:1, pages 187-194.
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Chukuakadibia E. Eresia-Eke, Mon A. Stephanou & Rochelle Swanepoel. (2018) Service quality perceptions of campus-based food outlets. Acta Commercii 18:1.
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Anh Kim Dang, Bach Xuan Tran, Cuong Tat Nguyen, Huong Thi Le, Hoa Thi Do, Hinh Duc Nguyen, Long Hoang Nguyen, Tu Huu Nguyen, Hue Thi Mai, Tho Dinh Tran, Chau Ngo, Thuc Thi Minh Vu, Carl Latkin, Melvyn Zhang & Roger Ho. (2018) Consumer Preference and Attitude Regarding Online Food Products in Hanoi, Vietnam. International Journal of Environmental Research and Public Health 15:5, pages 981.
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Kyung-A Lee & Eun-Soon Lyu. (2017) Importance-Performance Analysis (IPA) of Service Quality Attributes of University Foodservice by City Size. Korean Journal of Food & Cookery Science 33:6, pages 691-701.
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Ornella Wanda Maietta & Maria Teresa Gorgitano. (2016) School meals and pupil satisfaction. Evidence from Italian primary schools. Food Policy 62, pages 41-55.
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Abraham Pizam, Valeriya Shapoval & Taylor Ellis. (2016) Customer satisfaction and its measurement in hospitality enterprises: a revisit and update. International Journal of Contemporary Hospitality Management 28:1, pages 2-35.
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A Zainol, A Kisun, S Norashikin & Z Mohi. 2015. Hospitality and Tourism 2015. Hospitality and Tourism 2015 29 33 .
Thor-Erik Sandberg Hanssen & Gisle Solvoll. (2015) The importance of university facilities for student satisfaction at a Norwegian University. Facilities 33:13/14, pages 744-759.
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Jae Man Jung, Sandra Sydnor, Seul Ki Lee & Barbara Almanza. (2015) A conflict of choice: How consumers choose where to go for dinner. International Journal of Hospitality Management 45, pages 88-98.
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