Advanced search
Publication Cover
Journal of Foodservice Business Research Volume 27, 2024 - Issue 4
Submit an article Journal homepage
238
Views
10
CrossRef citations to date
0
Altmetric
Research Article

Gaining young customer trust in online food service during the COVID-19 pandemic incorporating valence theory and the quality-based behavior model

Dwi Suhartantoa Department of Business Administration, Politeknik Negeri Bandung, Jl. Gegerkalong Hilir, Ds. Ciwaruga, Bandung, IndonesiaCorrespondence[email protected]
ORCID Iconhttps://orcid.org/0000-0001-5612-9610
ORCID Icon,
David Deanb Department of Agribusiness and Markets, Lincoln University, Ellesmere Junction, Lincoln, New Zealand
,
Gundur Leoa Department of Business Administration, Politeknik Negeri Bandung, Jl. Gegerkalong Hilir, Ds. Ciwaruga, Bandung, Indonesia
&
Ni Nyoman Triyunic Tourism Department, Politeknik Negeri Bali, Indonesia
Pages 419-441 | Published online: 22 Jul 2022

Citations (10)

Keep up to date with the latest research on this topic with citation updates for this article.

Subscribe to citation updates

Read on this site (4)

Meike Rombach, Ani Kartikasari, David L. Dean, Dwi Suhartanto & Brendan T. Chen. (2023) Determinants of customer loyalty to online food service delivery: evidence from Indonesia, Taiwan, and New Zealand. Journal of Hospitality Marketing & Management 32:6, pages 818-842.
Read now
Ani Kartikasari, David L. Dean, Meike Rombach & Dwi Suhartanto. (2023) Discomfort and proactiveness of New Zealand OFD consumers during the coronavirus pandemic. Journal of Foodservice Business Research 0:0, pages 1-19.
Read now
Dwi Suhartanto, David Dean, I Wayan Edi Arsawan, Mahir Pradana & Iklima Farhani. (2023) Eating Good Food and Helping the Community: The Drivers of Online Local Food Purchasing. Journal of International Food & Agribusiness Marketing 0:0, pages 1-21.
Read now
Dwi Suhartanto, David Dean, I Wayan Edi Arsawan, Tiara Anggraeni & Ivon Sandya Sari Putri. Forming loyalty toward green food: food or environmental issue? Evidence from plant-based food. Journal of Foodservice Business Research 0:0, pages 1-21.
Read now

Articles from other publishers (6)

Dwi Suhartanto, David Dean & Iklima Farhani. (2024) E-grocery service loyalty: integrating food quality, e-grocery quality and relationship quality (young customers’ experience with local food). International Journal of Quality and Service Sciences 16:1, pages 87-102.
Crossref
Thabang E. Mofokeng, Steven Mbeya & Daniel K. Maduku. (2024) Bitcoin adoption in online payments: examining consumer intentions and word-of-mouth recommendations. Future Business Journal 10:1.
Crossref
Dwi Suhartanto, David Dean, Hanudin Amin, Aceng Gima Sugiama & Fatya Alty Amalia. (2024) Fast, fresh, healthy and halal: a mobile food app recipe for Muslim millennial loyalty. Journal of Islamic Accounting and Business Research.
Crossref
Sadrac Jean Pierre & Claudel Mombeuil. (2023) Factors affecting merchants' acceptance of P2P m-payments: a multigroup moderating effect of gender, age, and experience. International Journal of Bank Marketing 41:7, pages 1919-1944.
Crossref
Dwi Suhartanto, Tjetjep Djatnika, Tintin Suhaeni & Lina Setiawati. (2022) Halal trust during the COVID-19 outbreak: the role of quality, perceived benefit and health risk evidence from mobile food purchasing. Journal of Islamic Accounting and Business Research 14:5, pages 767-781.
Crossref
Wafa Bouaynaya, Nicholas Mavengere & Oliver Kayas. (2022) Exploring Trust in Mobile Commerce during Pandemic Crisis. Exploring Trust in Mobile Commerce during Pandemic Crisis.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Order Reprints Request Corporate Permissions

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

Request Academic Permissions

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.

Related research

People also read lists articles that other readers of this article have read.

Recommended articles lists articles that we recommend and is powered by our AI driven recommendation engine.

Cited by lists all citing articles based on Crossref citations.
Articles with the Crossref icon will open in a new tab.