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Journal of Electronic Resources in Medical Libraries Volume 17, 2020 - Issue 1-2
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Original Article

Analysis of Chat Conversations between Two Semesters after the Implementation of New Electronic Services at an Academic Health Sciences Center

John P. BourgeoisJohn P. Isché Library, Louisiana State University Health Sciences Center – New Orleans, New Orleans, LA, USACorrespondence[email protected]
ORCID Iconhttp://orcid.org/0000-0001-5314-6466
ORCID Icon &
Rebecca BealerJohn P. Isché Library, Louisiana State University Health Sciences Center – New Orleans, New Orleans, LA, USA
Pages 1-15 | Published online: 23 May 2020

Citations (4)

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Read on this site (3)

Paula R. Dempsey, Adrienne Warner, Vera Lux & Linda Rich. (2022) On the Origin of Queries: Where Chat Reference Questions Begin. Internet Reference Services Quarterly 26:2, pages 73-94.
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Sheeji Kathuria. (2021) Library Support in Times of Crisis: An Analysis of Chat Transcripts During COVID. Internet Reference Services Quarterly 25:3, pages 107-119.
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Rebecca Bealer & John Bourgeois. (2021) A Journal Usage Analysis During the COVID-19 Pandemic: Serials Trends and Implications. Serials Review 47:2, pages 55-61.
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Articles from other publishers (1)

Jaci Wilkinson, Alyssa Denneler, Leanne Nay & Anna Marie Johnson. (2021) Constructing citations: reviewing chat transcripts to improve citation assistance as a service. Reference Services Review 49:2, pages 194-210.
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