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International Journal of Strategic Communication Volume 5, 2011 - Issue 4
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Articles

The Organization-Public Relationship and Crisis Communication: The Effect of the Organization-Public Relationship on Publics' Perceptions of Crisis and Attitudes Toward the Organization

Hyojung Park Missouri School of Journalism, University of Missouri, Columbia, Missouri, USACorrespondence[email protected]
&
Bryan H. Reber Grady College of Journalism and Mass Communication, University of Georgia, Athens, Georgia, USA
Pages 240-260 | Published online: 07 Oct 2011

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Liang Ma. (2023) Investigating Stakeholders’ Reactions to Crises in the Nonprofit Sector Through the Lens of Social Identity Theory. Journal of Public Relations Research 35:2, pages 113-133.
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Mengqi Monica Zhan & Xinyan Zhao. (2023) Fostering Organization-Public Relationships Through Openness and Engagement: A Meta-Analysis. Journal of Public Relations Research 35:2, pages 86-112.
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Yeunjae Lee. (2021) The rise of internal activism: motivations of employees’ responses to organizational crisis. Journal of Public Relations Research 33:5, pages 387-406.
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David E. Clementson & Michael J. Beatty. (2021) Narratives as Viable Crisis Response Strategies: Attribution of Crisis Responsibility, Organizational Attitudes, Reputation, and Storytelling. Communication Studies 72:1, pages 52-67.
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Yeunjae Lee. (2020) A Situational Perspective on Employee Communicative Behaviors in A Crisis: The Role of Relationship and Symmetrical Communication. International Journal of Strategic Communication 14:2, pages 89-104.
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Elmie Nekmat & Dewei Kong. (2019) Effects of online rumors on attribution of crisis responsibility and attitude toward organization during crisis uncertainty. Journal of Public Relations Research 31:5-6, pages 133-151.
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Eyun-Jung Ki, Yorgo Pasadeos & Tugce Ertem-Eray. (2019) Growth of public relations research networks: a bibliometric analysis. Journal of Public Relations Research 31:1-2, pages 5-31.
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Liang Ma & Mengqi (Monica) Zhan. (2016) Effects of attributed responsibility and response strategies on organizational reputation: A meta-analysis of situational crisis communication theory research. Journal of Public Relations Research 28:2, pages 102-119.
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Erich J. Sommerfeldt & Michael L. Kent. (2015) Civil Society, Networks, and Relationship Management: Beyond the Organization–Public Dyad. International Journal of Strategic Communication 9:3, pages 235-252.
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Seow Ting Lee. (2014) Predictors of H1N1 Influenza Pandemic News Coverage: Explicating the Relationships between Framing and News Release Selection. International Journal of Strategic Communication 8:4, pages 294-310.
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Articles from other publishers (29)

Xin Ma, Liang Ma & Brooke Fisher Liu. (2023) Should relationships be at the heart of public relations? A meta-analysis of the antecedents and consequences of organization-public relationships. Public Relations Review 49:5, pages 102388.
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James Ndone. (2023) Internal crisis communication: The effects of negative employee-organization relationships on internal reputation and employees’ unsupportive behavior. Public Relations Review 49:4, pages 102357.
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Arunima Krishna. (2023) Relationships and identity fusion: Understanding antecedents of employees' megaphoning behaviours in response to corporate misconduct‐related crises. Journal of Contingencies and Crisis Management 31:3, pages 575-587.
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Jordan Morehouse & Adam J. Saffer. (2023) Putting stakeholders’ engagement in the equation: Proposing the integrated network engagement model. Public Relations Review 49:1, pages 102291.
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Sitong Guo, Andrew C. Billings, Kenon A. Brown & John Vincent. (2020) The Tweet Heard Round the World: Daryl Morey, the NBA, China, and Attribution of Responsibility. Communication & Sport 11:1, pages 97-114.
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Liang Ma. (2020) How the Interplay of Consumer-Brand Identification and Crises Influences the Effectiveness of Corporate Response Strategies. International Journal of Business Communication 60:1, pages 84-104.
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Houcine Akrout & Mona Mrad. (2023) Measuring brand hate in a cross-cultural context: Emic and Etic scale development and validation. Journal of Business Research 154, pages 113289.
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JungKyu Rhys Lim & Sun Young Lee. (2022) Creating shared value (CSV) and mutually beneficial relationships to address societal issues and develop corporate competitive advantage: A case study of Yuhan-Kimberly and an aging population. Public Relations Review 48:4, pages 102225.
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Ziyuan Zhou, Xueying Zhang & Eyun-Jung Ki. (2022) Crisis response strategy manipulation: A systematic review and a test of nuances. Public Relations Review 48:3, pages 102208.
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Mengqi Monica Zhan & Xinyan Zhao. (2021) How Stakeholders React to Issues with Risk Implications: Extending a Relational Perspective of Issues Management. Journal of Contingencies and Crisis Management 29:4, pages 385-398.
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Jeannette I. Iannacone. (2021) Understanding INGO relationship management: A case study approach to multinational organization–public relationships. Public Relations Review 47:4, pages 102076.
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Brian G. Smith, Arunima Krishna & Staci B. Smith. (2020) Relational immunity? Examining relationship as crisis shield. Journal of Contingencies and Crisis Management 29:1, pages 89-98.
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Muhammad BilalZeng JianquJunlan Ming. (2020) How Consumer Brand Engagement Effect on Purchase Intention? The Role of Social Media Elements. Journal of Business Strategy Finance and Management 2:1-2, pages 44-55.
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Liang Ma. (2020) When love becomes hate: how different consumer-brand relationships interact with crises to influence consumers' reactions. Corporate Communications: An International Journal 25:3, pages 357-375.
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Lan Ni, Zhiwen Xiao, Wenlin Liu & Qi Wang. (2019) Relationship management as antecedents to public communication behaviors: Examining empowerment and public health among Asian Americans. Public Relations Review 45:5, pages 101835.
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Yeunjae Lee. (2019) Crisis perceptions, relationship, and communicative behaviors of employees: Internal public segmentation approach. Public Relations Review 45:4, pages 101832.
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Sifan Xu. (2019) Prioritizing relationships: The investment model and relationship maintenance strategies in organizational crises. Public Relations Review 45:3, pages 101782.
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Young Kim, Minjeong Kang, Ejae Lee & Sung-Un Yang. (2019) Exploring crisis communication in the internal context of an organization: Examining moderated and mediated effects of employee-organization relationships on crisis outcomes. Public Relations Review 45:3, pages 101777.
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Yeunjae Lee, Katie Haejung Kim & Jeong-Nam Kim. (2019) Understanding the impacts of issue types and employee–organization relationships on employees’ problem perceptions and communicative behaviors. Corporate Communications: An International Journal 24:3, pages 553-568.
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So Young Lee & Lucy Atkinson. (2019) Never easy to say “sorry”: Exploring the interplay of crisis involvement, brand image, and message appeal in developing effective corporate apologies. Public Relations Review 45:1, pages 178-188.
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Andreas Schwarz & Johanna Büker. 2019. Forschungsfeld Hochschulkommunikation. Forschungsfeld Hochschulkommunikation 271 295 .
Martin N. NdlelaMartin N. Ndlela. 2019. Crisis Communication. Crisis Communication 111 130 .
Liang Ma. (2018) How to turn your friends into enemies: Causes and outcomes of customers’ sense of betrayal in crisis communication. Public Relations Review 44:3, pages 374-384.
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Seoyeon Hong & Glen T. Cameron. (2018) Will comments change your opinion? The persuasion effects of online comments and heuristic cues in crisis communication. Journal of Contingencies and Crisis Management 26:1, pages 173-182.
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Yuan Wang & Eyun-Jung Ki. (2017) Membership Matters: Why Members Engage with Professional Associations. VOLUNTAS: International Journal of Voluntary and Nonprofit Organizations 29:1, pages 71-82.
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Engin ÇELEBİ & Nilüfer SEZER. (2017) Kurumsal İtibarın Kriz İletişim Stratejileri Üzerine Etkisi. Akdeniz Üniversitesi İletişim Fakültesi Dergisi:27, pages 116-134.
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Hyun-Ou Lee & 최윤형. (2014) Beyond the Situational Crisis Communication Theory Where to go from now on?. Journal of Public Relations 18:1, pages 444-475.
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Derina R. Holtzhausen & Ansgar Zerfass. 2013. Organisationskommunikation und Public Relations. Organisationskommunikation und Public Relations 73 94 .
Brian G. Smith. (2012) Public relations identity and the stakeholder–organization relationship: A revised theoretical position for public relations scholarship. Public Relations Review 38:5, pages 838-845.
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