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International Journal of Strategic Communication Volume 7, 2013 - Issue 2: Strategic Communication and Consulting
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Articles

Enabling, Advising, Supporting, Executing: A Theoretical Framework for Internal Communication Consulting Within Organizations

Ansgar Zerfass University of Leipzig, Leipzig, Germany, and BI Norwegian Business School, Oslo, NorwayCorrespondence[email protected]
&
Neele Franke IBM Strategy & Transformation Management Consulting, Frankfurt, Germany
Pages 118-135 | Published online: 21 Mar 2013

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Mona Agerholm Andersen & Helle Eskesen Gode. (2023) How Employees’ Roles and Communication Responsibility Play a Role in an Ideation Process on Internal Social Media. International Journal of Strategic Communication 17:2, pages 75-96.
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Rickard Andersson. (2019) Employee Communication Responsibility: Its Antecedents and Implications for Strategic Communication Management. International Journal of Strategic Communication 13:1, pages 60-75.
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Rebecca Swenson, Nathan Gilkerson, Fraser Likely, Forrest W. Anderson & Michael Ziviani. (2019) Insights from Industry Leaders: A Maturity Model for Strengthening Communication Measurement and Evaluation. International Journal of Strategic Communication 13:1, pages 1-21.
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Sara von Platen. (2016) Struggling with New Media and Old Expertise: Reconstructing the Professional Role of Communication Consultancy. International Journal of Strategic Communication 10:5, pages 353-367.
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Christina Grandien & Catrin Johansson. (2016) Organizing and Disorganizing Strategic Communication: Discursive Institutional Change Dynamics in Two Communication Departments. International Journal of Strategic Communication 10:4, pages 332-351.
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Brian G. Smith. (2015) Situated Ideals in Strategic Social Media: Applying Grounded Practical Theory in a Case of Successful Social Media Management. International Journal of Strategic Communication 9:4, pages 272-292.
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Articles from other publishers (51)

Daniel Wolfgruber & Sabine Einwiller. 2023. (Re)discovering the Human Element in Public Relations and Communication Management in Unpredictable Times. (Re)discovering the Human Element in Public Relations and Communication Management in Unpredictable Times 81 97 .
Rodrigo Ernesto Cisternas Osorio, Gabriela Baquerizo-Neira, Adrián Cordero Redondo, Ruth Fernández-Hernández & Alejandro Álvarez-Nobell. (2022) Formación en competencias para el desempeño profesional en relaciones públicas. HUMAN REVIEW. International Humanities Review / Revista Internacional de Humanidades 11:Monográfico, pages 1-21.
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Clarissa Schöller. 2022. Wicked Problems. Wicked Problems 117 132 .
Ulrike Röttger. 2020. Handbuch der Public Relations. Handbuch der Public Relations 1 19 .
Ansgar Zerfaß & Lisa Dühring. 2022. Handbuch Unternehmenskommunikation. Handbuch Unternehmenskommunikation 205 232 .
Sophia Charlotte Volk & Ansgar Zerfaß. 2022. Handbuch Unternehmenskommunikation. Handbuch Unternehmenskommunikation 639 661 .
Sophia Charlotte Volk & Ansgar Zerfaß. 2020. Handbuch Unternehmenskommunikation. Handbuch Unternehmenskommunikation 1 23 .
Peter M. Smudde. (2021) Internal public relations’ role with workplace, spirituality, and religion. Public Relations Review 47:5, pages 102121.
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Cen April Yue. (2021) Navigating change in the era of COVID-19: The role of top leaders’ charismatic rhetoric and employees’ organizational identification. Public Relations Review 47:5, pages 102118.
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Sabine Einwiller, Sonja A. Sackmann & Ansgar Zerfaß. 2020. Handbuch Mitarbeiterkommunikation. Handbuch Mitarbeiterkommunikation 1 24 .
Mats Heide. 2021. Handbuch Mitarbeiterkommunikation. Handbuch Mitarbeiterkommunikation 565 582 .
Alessandra Mazzei, Silvia Ravazzani & Daniel Wolfgruber. 2021. Handbuch Mitarbeiterkommunikation. Handbuch Mitarbeiterkommunikation 487 500 .
Ulrike Buchholz. 2021. Handbuch Mitarbeiterkommunikation. Handbuch Mitarbeiterkommunikation 27 42 .
Sabine Einwiller, Sonja A. Sackmann & Ansgar Zerfaß. 2021. Handbuch Mitarbeiterkommunikation. Handbuch Mitarbeiterkommunikation 3 26 .
Jana Brockhaus, Laura Dicke, Patricia Hauck & Sophia Charlotte Volk. 2020. Joy. Joy 115 134 .
Olaf Hoffjann, Karina Hoffstedde & Franziska Jaworek. (2020) Ready for the unexpected: theoretical framework and empirical findings on communication consulting. Journal of Communication Management 25:1, pages 1-17.
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Angela Preciado-Hoyos. (2020) Strategic communication practices by consultants in Colombia. Corporate Communications: An International Journal 25:2, pages 227-242.
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Constanze Jecker & Simone Huck-Sandhu. 2020. Der Mensch in der Selbstorganisation. Der Mensch in der Selbstorganisation 351 371 .
Mats Heide. 2020. Handbuch Mitarbeiterkommunikation. Handbuch Mitarbeiterkommunikation 1 18 .
Ansgar Zerfaß & Lisa Dühring. 2020. Handbuch Unternehmenskommunikation. Handbuch Unternehmenskommunikation 1 28 .
Sophia Charlotte Volk & Ansgar Zerfaß. 2020. Handbuch Unternehmenskommunikation. Handbuch Unternehmenskommunikation 1 23 .
Karolin Köhler & Ansgar Zerfass. (2019) Communicating the corporate strategy. Journal of Communication Management 23:4, pages 348-374.
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Jule Keller-Bacher & Ansgar Zerfass. 2019. Big Ideas in Public Relations Research and Practice. Big Ideas in Public Relations Research and Practice 1 24 .
Rickard Andersson. (2019) Employees as ambassadors: embracing new role expectations and coping with identity-tensions. Corporate Communications: An International Journal 24:4, pages 702-716.
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Alessandra Mazzei, Silvia Ravazzani & Daniel Wolfgruber. 2019. Handbuch Mitarbeiterkommunikation. Handbuch Mitarbeiterkommunikation 1 14 .
Ulrike Buchholz. 2020. Handbuch Mitarbeiterkommunikation. Handbuch Mitarbeiterkommunikation 1 16 .
Ansgar Zerfass & Sophia Charlotte Volk. (2018) How communication departments contribute to corporate success. Journal of Communication Management 22:4, pages 397-415.
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Melanie Malczok & Sabine Kirchhoff. 2018. Public Relations and the Power of Creativity. Public Relations and the Power of Creativity 215 230 .
Maria Borner & Ansgar Zerfass. 2018. Public Relations and the Power of Creativity. Public Relations and the Power of Creativity 3 22 .
Robert L Heath & Winni JohansenSara von Platen. 2018. The International Encyclopedia of Strategic Communication. The International Encyclopedia of Strategic Communication 1 9 .
Luca Quaratino & Alessandra Mazzei. (2018) Managerial strategies to promote employee brand consistent behavior. EuroMed Journal of Business 13:2, pages 185-200.
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Charlotte Simonsson & Mats Heide. (2018) How focusing positively on errors can help organizations become more communicative. Journal of Communication Management 22:2, pages 179-196.
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Emma Karanges, Kim A. Johnston, Ian Lings & Amanda T. Beatson. (2018) Brand signalling: An antecedent of employee brand understanding. Journal of Brand Management 25:3, pages 235-249.
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Olaf HoffjannOlaf Hoffjann. 2018. Kommunikationsberatung. Kommunikationsberatung 45 56 .
Sónia Pedro Sebastião, Giovana Zulato & Alice Donat Trindade. (2017) Internal communication and organisational culture: The management interplay in the view of the Portuguese communication consultant. Public Relations Review 43:4, pages 863-871.
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Helena Kantanen. (2017) Value co-production through external communication consulting. Corporate Communications: An International Journal 22:4, pages 455-470.
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Alessandra Mazzei & Silvia Ravazzani. (2017) Internal Branding and Employee Brand Consistent Behaviours: The Role of Enablement-Oriented Communication. MERCATI & COMPETITIVITÀ:1, pages 121-139.
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Jesper Falkheimer, Mats Heide, Howard Nothhaft, Sara von Platen, Charlotte Simonsson & Rickard Andersson. (2017) Is Strategic Communication too important to be left to Communication Professionals?. Public Relations Review 43:1, pages 91-101.
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Markus Mykkänen. 2016. The Management Game of Communication. The Management Game of Communication 143 161 .
Vibeke Thøis Madsen. (2016) Constructing Organizational Identity on Internal Social Media. International Journal of Business Communication 53:2, pages 200-223.
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Evandro Oliveira & Markus Wiesenberg. 2016. Interne Kommunikation im Wandel. Interne Kommunikation im Wandel 105 122 .
Helena Stehle. 2016. Interne Kommunikation im Wandel. Interne Kommunikation im Wandel 53 70 .
Ansgar Zerfaß & Lisa Dühring. 2016. Handbuch Strategische Kommunikation. Handbuch Strategische Kommunikation 49 74 .
Sherry Devereaux Ferguson. 2008. The International Encyclopedia of Communication. The International Encyclopedia of Communication.
Sherry Devereaux Ferguson. 2008. The International Encyclopedia of Communication. The International Encyclopedia of Communication 1 8 .
Sara von Platen. (2015) The communication consultant: an important translator for communication management. Journal of Communication Management 19:2, pages 150-166.
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Mats Heide & Charlotte Simonsson. (2014) Developing internal crisis communication. Corporate Communications: An International Journal 19:2, pages 128-146.
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Ansgar Zerfaß & Lisa Dühring. 2014. Handbuch Unternehmenskommunikation. Handbuch Unternehmenskommunikation 163 189 .
Claudia Mast. 2014. Handbuch Unternehmenskommunikation. Handbuch Unternehmenskommunikation 1121 1140 .
Ansgar Zerfaß. 2014. Handbuch Unternehmenskommunikation. Handbuch Unternehmenskommunikation 21 79 .
Ansgar Zerfaß & Lisa Dühring. 2014. Handbuch Strategische Kommunikation. Handbuch Strategische Kommunikation 1 21 .

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