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Articles

The Impacts of Contextual Factors on Social Media Crises: Implications for Crisis Communication Strategy Selection

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Read on this site (6)

Nian Liu & Jun Liu. (2023) Leading with hearts and minds: emotion contagion in China’s online activism. Social Movement Studies 22:5-6, pages 728-750.
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Hui Zhao & Chiara Valentini. (2022) Navigating Turbulent Political Waters: From Corporate Political Advocacy to Scansis in the Case of NBA-China Crisis. Journal of Public Relations Research 34:1-2, pages 64-87.
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Joachim Scholz & Andrew N. Smith. (2019) Branding in the age of social media firestorms: how to create brand value by fighting back online. Journal of Marketing Management 35:11-12, pages 1100-1134.
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Fang Wu & Christine Hiu Ying Choy. (2018) Frames and framing effects in Chinese online and offline crisis communication: the case study of a celebrity scandal. Chinese Journal of Communication 11:3, pages 324-343.
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Hui Zhao, Jesper Falkheimer & Mats Heide. (2017) Revisiting a Social Constructionist Approach to Crisis Communication– Investigating Contemporary Crises in China. International Journal of Strategic Communication 11:5, pages 364-378.
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Articles from other publishers (10)

ShaoPeng Che, Yuanhang Zhou, Shunan Zhang, Dongyan Nan & Jang Hyun Kim. (2023) Impact of ByteDance crisis communication strategies on different social media users. Humanities and Social Sciences Communications 10:1.
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Courtney D. Boman, Erika J. Schneider & Heather Akin. (2023) Examining the mediating effects of sincerity and credibility in crisis communication strategies. Corporate Communications: An International Journal.
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Hui Zhao. (2022) When organizational crises meet nationalism: Crisis communication of multinational corporations in the Chinese context. Public Relations Review 48:3, pages 102198.
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Jesper Falkheimer, Mats Heide, Charlotte Simonsson & Rickard Andersson. (2022) Rally-around-the-organizational-flag? Internal communication in a professional organization during the Covid-19 pandemic crisis. Corporate Communications: An International Journal 27:5, pages 23-38.
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Jeannette I. Iannacone. (2021) Negotiating crises interpretations: The global rhetorical arena of the 2018 migrant caravan “crisis”. Public Relations Review 47:2, pages 102034.
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Yijing Wang & Daniel Laufer. (2020) How does crisis management in China differ from the West?: A review of the literature and directions for future research. Journal of International Management 26:1, pages 100708.
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Hui Zhao. (2019) Contextual awareness on organizational crises: National context and crisis attribution. Public Relations Inquiry 9:1, pages 61-79.
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Juliana Raupp. (2019) Crisis communication in the rhetorical arena. Public Relations Review 45:4, pages 101768.
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Michael L. Kent & Brandon C. Boatwright. (2018) Ritualistic sacrifice in crisis communication: A case for eliminating scapegoating from the crisis/apologia lexicon. Public Relations Review 44:4, pages 514-522.
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Hui Zhao. (2018) Constructing authority in times of crisis. Journal of Communication Management 22:3, pages 346-360.
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