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Original Articles

Measuring Client Satisfaction with Child Welfare Services

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Pages 77-90 | Received 13 Feb 2008, Accepted 07 Nov 2009, Published online: 15 Mar 2010

Keep up to date with the latest research on this topic with citation updates for this article.

Read on this site (4)

Micheal L. Shier & Aaron Turpin. (2019) An Evaluative Approach to Identify Social Innovations within Human Service Organizations: Case Examples of a Preformative Stage of Developmental Evaluation. Human Service Organizations: Management, Leadership & Governance 43:3, pages 171-187.
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Susan Collings, Margaret Spencer, Angela Dew & Leanne Dowse. (2018) ‘She was there if I needed to talk or to try and get my point across’: specialist advocacy for parents with intellectual disability in the Australian child protection system. Australian Journal of Human Rights 24:2, pages 162-181.
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Kathleen Ellem, Jill Wilson & Lesley Chenoweth. (2016) When Families Relinquish Care of a Child with a Disability: Perceptions from Birthmothers. Australian Social Work 69:1, pages 39-50.
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Meredith Kiraly & Cathy Humphreys. (2013) Perspectives From Young People about Family Contact in Kinship Care: “Don't Push Us—Listen More”. Australian Social Work 66:3, pages 314-327.
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Articles from other publishers (16)

Sebastian Trew, Stephanie Taplin, Melissa O'Donnell, Rhonda Marriott & Karen Broadhurst. (2022) Parents' experiences with child protection during pregnancy and post‐birth. Child & Family Social Work 28:2, pages 549-562.
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Christophe Gauthier-Davies, Alexandre Blanchet, Tonino Esposito & Martin Goyette. (2023) Nombre d’intervenants et insatisfaction à l’égard des services en protection de la jeunesseThe impact of the number of caseworkers on youth protection service dissatisfactionNúmero de trabajadores e insatisfacción de los servicios de protección de la infancia. Criminologie 56:1, pages 111.
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Tuuli-Brit Vaga & Dagmar Kutsar. (2022) Client Agency in Child Protection Work in Estonia: Clients’ Perspectives. Child Indicators Research 15:5, pages 1793-1820.
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Petri J. C. M. Embregts, Kees Ahaus, Mirella Minkman, Henk Nies & Pauline Meurs. (2021) A sector-wide response to national policy on client-centred care and support: a document analysis of the development of a range of instruments to assess clients’ experiences in the care and support for people with (intellectual) disabilities. BMC Health Services Research 21:1.
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Ragnhild Bjørknes & Gaby Ortiz-Barreda. (2021) Are the voices of parents heard? A scoping review of satisfaction in parenting programs. Evaluation and Program Planning 88, pages 101928.
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Helen Bouma, Hans Grietens, Mónica López López & Erik J. Knorth. (2019) Learning from parents: A qualitative interview study on how parents experience their journey through the Dutch child protection system. Child & Family Social Work 25:S1, pages 116-125.
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Jannike Kaasbøll, Eva Lassemo, Veronika Paulsen, Line Melby & Solveig O. Osborg. (2019) Foster parents' needs, perceptions and satisfaction with foster parent training: A systematic literature review. Children and Youth Services Review 101, pages 33-41.
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Lucía Jiménez, Lucía Antolín-Suárez, Bárbara Lorence & Victoria Hidalgo. (2019) Family education and support for families at psychosocial risk in Europe: Evidence from a survey of international experts. Health & Social Care in the Community 27:2, pages 449-458.
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Lara Ayala-Nunes, Lucía Jiménez, Victoria Hidalgo, Maja Deković & Saul Jesus. (2016) Development and Validation of the Family Feedback on Child Welfare Services (FF-CWS). Research on Social Work Practice 28:2, pages 203-213.
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Clare Tilbury & Sylvia Ramsay. (2018) A systematic scoping review of parental satisfaction with child protection services. Evaluation and Program Planning 66, pages 141-146.
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Rosie Smithson & Matthew Gibson. (2017) Less than human: a qualitative study into the experience of parents involved in the child protection system. Child & Family Social Work 22:2, pages 565-574.
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Crystal L. Mundy, Amanda N. Neufeld & Susan J. Wells. (2016) A culturally relevant measure of client satisfaction in child welfare services. Children and Youth Services Review 70, pages 177-189.
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María Victoria Hidalgo, Lucía Jiménez, Isabel López-Verdugo, Bárbara Lorence & José Sánchez. (2016) “Family Education and Support” program for families at psychosocial risk: The role of implementation process. Psychosocial Intervention 25:2, pages 79-85.
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Katarzyna Celinska, Chia-Cherng Cheng & Nikiesha J. Virgil. (2015) Youth and parental perspectives on the functional family therapy programme. Journal of Family Therapy 37:4, pages 450-470.
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안지민. (2014) A Comparative Study on Perspectives of Users and Providers on Subjective Outcomes of Social Services – Focusing on Investment Programs of Community Social Services in Daegu Metropolitan City –. Korean Comparative Government Review 18:3, pages 239-260.
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Lara Ayala-Nunes, Lucía Jiménez, Victoria Hidalgo & Saul Jesus. (2014) Family feedback in Child Welfare Services: A systematic review of measures. Children and Youth Services Review 44, pages 299-306.
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