Citations (56)
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Naveed Ahmad, Sarminah Samad & Heesup Han. (2023) Travel and Tourism Marketing in the age of the conscious tourists: a study on CSR and tourist brand advocacy. Journal of Travel & Tourism Marketing 40:7, pages 551-567.
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Nan Zhao, Heap-Yih Chong & Qian Li. (2023) Agent-based modelling of helping behaviour diffusion in project teams as an evolutionary process. Journal of Simulation 17:3, pages 279-296.
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Edem M. Azila-Gbettor. (2023) Transformational leadership and customer OCB: The mediating role of job involvement among Ghanaian budget family hotel employees. Journal of Human Resources in Hospitality & Tourism 22:1, pages 120-142.
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Peter O’Connor & Guy Assaker. (2022) Examining the antecedents and effects of hotel corporate reputation on customers’ loyalty and citizenship behavior: an integrated framework. Journal of Hospitality Marketing & Management 31:5, pages 640-661.
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Soojung Kim, Jinju Jang & Insin Kim. (2022) The role of passengers’ involvement in cause related marketing: Moderated mediation effects of brand attitude and brand consciousness in the airline industry. International Journal of Sustainable Transportation 16:7, pages 585-596.
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Taeshik Gong & Youjae Yi. (2021) A review of customer citizenship behaviors in the service context. The Service Industries Journal 41:3-4, pages 169-199.
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Guy Assaker, Peter O’Connor & Rania El-Haddad. (2020) Examining an integrated model of green image, perceived quality, satisfaction, trust, and loyalty in upscale hotels. Journal of Hospitality Marketing & Management 29:8, pages 934-955.
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Juanyi Liu, Fang Liu & Dave (David) Webb. Examining the effectiveness of a tourism–agriculture co-marketing alliance: an empirical study of fit and fit priming. Tourism Recreation Research 0:0, pages 1-17.
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Articles from other publishers (48)
Juanyi Liu (Sunny), Fang Liu & David Webb. (2023) Can agrifood products generate tourist desire to visit a place? An empirical study of image transfer and self-congruity. Journal of Destination Marketing & Management 30, pages 100794.
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Chenxing Wang, Taiming Zhang, Rongzhi Tian, Ruogang Wang, Fahad Alam, Md Billal Hossain & Csaba Bálint Illés. (2023) Corporate social Responsibility's impact on passenger loyalty and satisfaction in the Chinese airport industry: The moderating role of green HRM. Heliyon, pages e23360.
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Asish O. Mathew, Srijit Chowdhury, Sanjivani Devpura & Anasuya K. Lingappa. (2023) Factors Influencing Technology Acceptance of Drones for Last-Mile Food Deliveries: An Adaptation of the UTAUT2 Model. Human Behavior and Emerging Technologies 2023, pages 1-15.
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Aweewan Panyagometh & Xiangyu Bian. (2023) The influence of perceived ESG and policy incentives on consumers’ intention to purchase new energy vehicles: Empirical evidence from China. Innovative Marketing 19:4, pages 187-198.
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A.K. Fazeen Rasheed & Janarthanan Balakrishnan. (2023) Cutting the clutter: how minimalism drives customer citizenship behaviour within the sharing economy-based services. Kybernetes.
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Dan Wang, Ching-Cheng Shen & Hsi-Lin Liu. (2023) Exploring the Impact of Group Tourists’ Citizenship Behavior on Engagement: The Intimacy as a Mediating Variable. Sustainability 15:18, pages 13391.
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Jagroop Singh, Sudhir Rana, Abu Bakar Abdul Hamid & Piyush Gupta. (2022) Who should hold the baton of aviation sustainability?. Social Responsibility Journal 19:7, pages 1161-1177.
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Saleem ur Rahman & Bang Nguyen‐Viet. (2022) Towards sustainable development: Coupling green marketing strategies and consumer perceptions in addressing greenwashing. Business Strategy and the Environment 32:4, pages 2420-2433.
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Jai Kumar, Dheeraj Kumar & Joti Kumari. (2023) Influence of sustainable environmental exercises in the green restaurant industry. Environmental Science and Pollution Research 30:21, pages 60023-60035.
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YoungHyun Kim. (2023) A Study of the Integrated Model with Norm Activation Model and Theory of Planned Behavior: Applying the Green Hotel’s Corporate Social Responsibilities. Sustainability 15:5, pages 4680.
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E. Van Tonder, S. Fullerton, L.T. De Beer & S.G. Saunders. (2023) Social and personal factors influencing green customer citizenship behaviours: The role of subjective norm, internal values and attitudes. Journal of Retailing and Consumer Services 71, pages 103190.
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Sanaz Vatankhah, Ali Sepehrmanesh, Ehsan Zaeri & Levent Altinay. (2023) Environmental CSR, Customer Equity Drivers, and Travelers’ Critical Outcomes: A Stimulus–Organism–Response Framework. Journal of Hospitality & Tourism Research, pages 109634802311568.
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Mahmut Bakır & Nadjim Mkedder. 2023. Challenges and Opportunities for Aviation Stakeholders in a Post-Pandemic World. Challenges and Opportunities for Aviation Stakeholders in a Post-Pandemic World
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Mohsin Raza, Rimsha Khalid, Larisa Ivascu & Jati Kasuma. (2023) Education Beats at the Heart of the Sustainability in Thailand: The Role of Institutional Awareness, Image, Experience, and Student Volunteer Behavior. Sustainability 15:2, pages 918.
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Ataul Karim Patwary, Arshian Sharif, Roslizawati Che Aziz, Mohamad Ghozali Bin Hassan, Arsalan Najmi & Muhammad Khalilur Rahman. (2022) Reducing environmental pollution by organisational citizenship behaviour in hospitality industry: the role of green employee involvement, performance management and dynamic capability. Environmental Science and Pollution Research 30:13, pages 37105-37117.
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Stefan Baumeister, Jussi Nyrhinen, Tiina Kemppainen & Terhi-Anna Wilska. (2022) Does airlines’ eco-friendliness matter? Customer satisfaction towards an environmentally responsible airline. Transport Policy 128, pages 89-97.
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Ahmed Hassan Abdou, Thowayeb H. Hassan, Amany E. Salem, Azzam Ibrahem Albakhit, Muhanna Yousef Almakhayitah & Wagih Salama. (2022) The Nexus between Environmentally Sustainable Practices, Green Satisfaction, and Customer Citizenship Behavior in Eco-Friendly Hotels: Social Exchange Theory Perspective. Sustainability 14:19, pages 12791.
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Mobin Fatma, Imran Khan, Vikas Kumar & Avinash Kumar Shrivastava. (2022) Corporate social responsibility and customer-citizenship behaviors: the role of customer–company identification. European Business Review 34:6, pages 858-875.
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Deepthi S. Pawar & Jothi Munuswamy. (2022) The linkage between green banking practices and green loyalty: A customer perspective. Banks and Bank Systems 17:3, pages 201-212.
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هبة عمار الكبيسي & نور خليل إبراهيم. (2022) تأثير وسائل التواصل الاجتماعي في سلوك الزبون - بحث استطلاعي للشركات السياحية في بغداد. مجلة آداب الفراهيدي 14:50, pages 308-332.
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Bang-Lin Zhang, Yi-Chun Yang & Ling Xiang. (2022) What makes a restaurant customer become a green citizen?. Social Behavior and Personality: an international journal 50:7, pages 1-10.
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Ahmed Hassan Abdou, Hossam Said Shehata, Hassan Marzok Elsayed Mahmoud, Azzam Ibrahem Albakhit & Muhanna Yousef Almakhayitah. (2022) The Effect of Environmentally Sustainable Practices on Customer Citizenship Behavior in Eco-Friendly Hotels: Does the Green Perceived Value Matter?. Sustainability 14:12, pages 7167.
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Lili Geng, Yufei Li & Yongji Xue. (2022) Will the Interest Triggered by Virtual Reality (VR) Turn into Intention to Travel (VR vs. Corporeal)? The Moderating Effects of Customer Segmentation. Sustainability 14:12, pages 7010.
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Piyanoot Kamalanon, Ja-Shen Chen & Tran-Thien-Y Le. (2022) “Why Do We Buy Green Products?” An Extended Theory of the Planned Behavior Model for Green Product Purchase Behavior. Sustainability 14:2, pages 689.
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Pantea Foroudi, Mohammad Mahdi Foroudi, Maria Palazzo & Bang Nguyen. (2021) Fly me to the moon: from corporate branding orientation to retailer preference and business performance. International Journal of Contemporary Hospitality Management 34:1, pages 78-112.
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Imran Ali, Ngoc Dang Khoa Nguyen & Ahmad Arslan. 2022. Dealing with Socially Responsible Consumers. Dealing with Socially Responsible Consumers
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Francesco Gangi, Mario Mustilli, Lucia Michela Daniele & Maria Coscia. (2021) The sustainable development of the aerospace industry: Drivers and impact of corporate environmental responsibility. Business Strategy and the Environment 31:1, pages 218-235.
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İbrahim AYDIN. (2021) INVESTIGATION OF THE EFFECT OF ROBOT WAITER USAGE DESIRE ON WORD OF MOUTH COMMUNICATION AND ROBOT WAITER USAGE ATTITUDE IN RESTAURANTSINVESTIGATION OF THE EFFECT OF ROBOT WAITER USAGE DESIRE ON WORD OF MOUTH COMMUNICATION AND ROBOT WAITER USAGE ATTITUDE IN RESTAURANTS. Turkish Business Journal 2:4, pages 93-105.
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Shanika Lakmali & Kanagasabai Kajendra. (2021) The role of personality traits in promoting customer citizenship behaviour: special reference to the homestay tourism context in Sri Lanka. South Asian Journal of Marketing 2:2, pages 148-167.
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Eduardo Torres-Moraga, Carla Rodriguez-Sanchez & Franco Sancho-Esper. (2021) Understanding tourist citizenship behavior at the destination level. Journal of Hospitality and Tourism Management 49, pages 592-600.
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Saira Irfan, Iram Iqbal, Sumaira Iqbal & Fatima Bashir. (2021) CSR Image and Customer Satisfaction: The Mediating Role of Customer Trust and Customer Loyalty. Journal of Accounting and Finance in Emerging Economies 7:3, pages 637-650.
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Amr Al-Ansi, Heesup Han, Seongseop (Sam) Kim & Brian King. (2020) Inconvenient Experiences among Muslim Travelers: An Analysis of the Multiple Causes. Journal of Travel Research 60:6, pages 1352-1370.
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Rui Qiu, Shuhua Hou, Xin Chen & Zhiyi Meng. (2021) Green aviation industry sustainable development towards an integrated support system. Business Strategy and the Environment 30:5, pages 2441-2452.
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Asish Oommen Mathew, Abhishek Nath Jha, Anasuya K. Lingappa & Pranshu Sinha. (2021) Attitude towards Drone Food Delivery Services—Role of Innovativeness, Perceived Risk, and Green Image. Journal of Open Innovation: Technology, Market, and Complexity 7:2, pages 144.
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Bassam Dalal & Ahmad Aljarah. (2021) How Brand Symbolism, Perceived Service Quality, and CSR Skepticism Influence Consumers to Engage in Citizenship Behavior. Sustainability 13:11, pages 6021.
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Jinsoo Hwang & Hyunjoon Kim. (2021) Examining the Importance of Green Food in the Restaurant Industry: Focusing on Behavioral Intentions to Eat Insects. International Journal of Environmental Research and Public Health 18:4, pages 1905.
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Heesup Han, Soyeun Lee, Antonio Ariza-Montes, Amr Al-Ansi, Beenish Tariq, Alejandro Vega-Muñoz & Su-hyun Park. (2021) Muslim Travelers’ Inconvenient Tourism Experience and Self-Rated Mental Health at a Non-Islamic Country: Exploring Gender and Age Differences. International Journal of Environmental Research and Public Health 18:2, pages 758.
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Jinsoo Hwang & Hyunjoon Kim. (2020) The Effects of Expected Benefits on Image, Desire, and Behavioral Intentions in the Field of Drone Food Delivery Services after the Outbreak of COVID-19. Sustainability 13:1, pages 117.
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Jinsoo Hwang, Dohyung Kim & Jinkyung Jenny Kim. (2020) How to Form Behavioral Intentions in the Field of Drone Food Delivery Services: The Moderating Role of the COVID-19 Outbreak. International Journal of Environmental Research and Public Health 17:23, pages 9117.
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Soyeun Lee, Heesup Han, Aleksandar Radic & Beenish Tariq. (2020) Corporate social responsibility (CSR) as a customer satisfaction and retention strategy in the chain restaurant sector. Journal of Hospitality and Tourism Management 45, pages 348-358.
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Heesup Han. (2020) Theory of green purchase behavior (TGPB): A new theory for sustainable consumption of green hotel and green restaurant products. Business Strategy and the Environment 29:6, pages 2815-2828.
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Heesup Han, Antonio Ariza-Montes, Gabriele Giorgi & Soyeun Lee. (2020) Utilizing Green Design as Workplace Innovation to Relieve Service Employee Stress in the Luxury Hotel Sector. International Journal of Environmental Research and Public Health 17:12, pages 4527.
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Jinsoo Hwang, Hyunjoon Kim & Ja Young Choe. (2020) The Role of Eco-Friendly Edible Insect Restaurants in the Field of Sustainable Tourism. International Journal of Environmental Research and Public Health 17:11, pages 4064.
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Yahua Bi, Sooyoung Choi & Insin Kim. (2020) Visitors’ Motives for Attending a Healthy Food Exhibition. International Journal of Environmental Research and Public Health 17:8, pages 2703.
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Amanda Beatson, Aimee Riedel, Marianella Chamorro-Koc, Greg Marston & Lisa Stafford. (2020) Encouraging young adults with a disability to be independent in their journey to work: A segmentation and application of Theory of Planned Behaviour approach. Heliyon 6:2, pages e03420.
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Hyunjoon Kim, Jinkyung Jenny Kim & Muhammad Asif. (2019) The Antecedents and Consequences of Travelers’ Well-Being Perceptions: Focusing on Chinese Tourist Shopping at a Duty Free. International Journal of Environmental Research and Public Health 16:24, pages 5081.
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Carolina Kremer, Leonardo Flach & Jonatas Sallaberry. (2021) Accommodation in Sustainable Hotels: Application of the Theory of Planned Behavior by Structural Equation Modeling. SSRN Electronic Journal.
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