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International Journal of Tourism Sciences Volume 1, 2000 - Issue 1
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Original Articles

An Analysis of Gap of Hotel Service Quality and Customer Satisfaction

Yong-Ki LeeChungju National University, KoreaView further author information
,
Young-Jae LeeHotel Lotte Co. Ltd, KoreaView further author information
&
Dae-Hwan ParkYoungsan University, KoreaView further author information
Pages 127-136 | Received 05 Oct 2000, Accepted 14 Dec 2000, Published online: 03 Jun 2015

Citations (3)

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Read on this site (1)

Hamsanandini Umasuthan & Oun-Joung Park. (2018) The challenges faced by hotel service industry in Sri Lanka. International Journal of Tourism Sciences 18:2, pages 77-88.
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Articles from other publishers (2)

Betsy Stringam & John Gerdes. (2019) Service gap in hotel website load performance. International Hospitality Review 33:1, pages 16-29.
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Onur AKBULUT & Yakın EKİN. (2018) KOBİ Kapsamındaki Konaklama İşletmelerinde (Belediye Belgeli ve 1, 2, 3 Yıldızlı Konaklama İşletmeleri) Kuramsal Çevrimiçi Müşteri Memnuniyeti: Ortaca Hürpedal Festivali ÖrneğiTheoretical Online Customer Satisfaction Model in Hotels as SMEs (MunicipalityLicenced and One to Three Star Hotels): Example of Ortaca Hürpedal Bike Festival. Seyahat ve Otel İşletmeciliği Dergisi 15:1, pages 162-182.
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