Citations: Complaining Behaviors in Restaurants New Roles in Failure Scenarios

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Jalayer Khalilzadeh, Ladan Ghahramani & Saloomeh Tabari. (2017) From “Hypercritics” to “Happy Campers”: Who Complains the Most in Fine Dining Restaurants?. Journal of Hospitality Marketing & Management 26:5, pages 451-473.
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Bahattin Ozdemir, Osman Caliskan & Gokhan Yilmaz. (2015) A Qualitative Study on Process Aspects of Complaining in Restaurants. Journal of Culinary Science & Technology 13:4, pages 330-361.
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