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International Journal of Tourism Sciences Volume 15, 2015 - Issue 1-2
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Articles

The role of emotional intelligence and emotional labor among frontline employees in casino hotel Macao

Michael YadisaputraHotel Business Program, Podomoro University, IndonesiaCorrespondence[email protected]
Pages 44-58 | Published online: 18 Dec 2015

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Read on this site (2)

A. Mohammed Abubakar, Hamed Rezapouraghdam, Elaheh Behravesh & Huda A. Megeirhi. (2022) Burnout or boreout: A meta-analytic review and synthesis of burnout and boreout literature in hospitality and tourism. Journal of Hospitality Marketing & Management 31:4, pages 458-503.
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Sio-leng Chau. (2019) The impact of work-family conflict on work stress and job satisfaction among Macau table game dealers. International Journal of Tourism Sciences 19:1, pages 1-17.
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Articles from other publishers (5)

Mukaram Ali Khan, Rimsha Ashfaq Butt, Saba Nawab & Syed Sohaib Zubair. (2023) How does emotional intelligence influence self-efficacy among customer service representatives in Pakistan? Mediatory effects of emotional labour. South Asian Journal of Business Studies.
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Hyunsu Kim, Kevin Kam Fung So & Jochen Wirtz. (2022) Service robots: Applying social exchange theory to better understand human–robot interactions. Tourism Management 92, pages 104537.
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Mustafa Toprak & Ahmet Cezmi Savaş. (2020) School headmasters’ emotional intelligence and teachers’ job satisfaction: Moderation effect of emotional labor. New Horizons in Adult Education and Human Resource Development 32:2, pages 4-18.
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Sonia Pervaiz, Amjad Ali & Muhammad Asif. (2019) Emotional intelligence, emotional labor strategies and satisfaction of secondary teachers in Pakistan. International Journal of Educational Management 33:4, pages 721-733.
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Sheng-Hshiung Tsaur & Pi-Shen Ku. (2017) The Effect of Tour Leaders’ Emotional Intelligence on Tourists’ Consequences. Journal of Travel Research 58:1, pages 63-76.
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