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European Sport Management Quarterly Volume 2, 2002 - Issue 1
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The role of critical incidents to complement service quality information for a sports and leisure centre

Gary Howat Head of the School of Environmental and Recreation Management, University of South Australia, Mawson Lakes, 5095, Australia E-mail: [email protected]
&
Duncan Murray Research Associate in the School of Environmental and Recreation Management, University of South Australia, Mawson Lakes, 5095, Australia E-mail: [email protected]
Pages 23-46 | Published online: 18 Apr 2007

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Tuba Yazıcı, Settar Koçak & Irmak Hürmeriç Altunsöz. (2017) Examining the effect of experiential marketing on behavioral intentions in a festival with a specific sport event. European Sport Management Quarterly 17:2, pages 171-192.
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Nicholas D. Theodorakis & Kostantinos Alexandris. (2008) Can service quality predict spectators' behavioral intentions in professional soccer?. Managing Leisure 13:3-4, pages 162-178.
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Gary Howat, Gary Crilley & Richard Mcgrath. (2008) A focused service quality, benefits, overall satisfaction and loyalty model for public aquatic centres. Managing Leisure 13:3-4, pages 139-161.
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Peter Sifkus, Gary Howat & Gary Crilley. (2005) Service Quality Attributes Specific to the Performance of Officials (umpires and referees) at an Australian Recreation Center. World Leisure Journal 47:1, pages 52-64.
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Articles from other publishers (10)

Emrah Keskin, Nevres Sezen & Özge Kaya. 2023. Managing Festivals for Destination Marketing and Branding. Managing Festivals for Destination Marketing and Branding 1 25 .
Noorjahan Banon Teeluckdharry, Viraiyan Teeroovengadum & Ashley Keshwar Seebaluck. (2022) A roadmap for the application of PLS-SEM and IPMA for effective service quality improvements. The TQM Journal.
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Antonio Fernández-Martínez, Mónica Haro-González, Román Nuviala, Raquel Pérez-Ordás & Alberto Nuviala. (2020) Women and Physical Activity in Fitness Centres. Analysis of Future Intentions and Their Relationship with Age. International Journal of Environmental Research and Public Health 17:15, pages 5289.
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Liangjun Zhou, Jerred Junqi Wang, Xiaoying Chen, Beth Cianfrone & Nathan David Pifer. (2019) Community-sport service provision, participant satisfaction, and participation. International Journal of Sports Marketing and Sponsorship 21:1, pages 127-147.
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Anita Whiting, David L. Williams & Joe Hair. (2019) Praise or revenge: why do consumers post about organizations on social media. Qualitative Market Research: An International Journal 22:2, pages 133-160.
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Arif ÖZSARI, İ.Bülent FİŞEKÇİOĞLU & Mehmet ALTIN. (2017) Gençlik Merkezi Faaliyetlerine Katılan Suriyeli Mültecilerin Algıladıkları Hizmet Kalitesi Üzerine Bir Araştırma. Spor Bilimleri Araştırmaları Dergisi 2:1, pages 31-31.
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Paul R. Emery, Anthony K. Kerr & Ruth M. Crabtree. (2016) Critical Incidents, Emotions, and Value-Added Moments: The London 2012 Spectator Experience. Event Management 20:4, pages 517-535.
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Anu Helkkula. (2011) Characterising the concept of service experience. Journal of Service Management 22:3, pages 367-389.
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Qiang ZHOU & Hideo KIKUCHI. (2009) The Effects of Perceived Service Quality on User Satisfaction and Behavioral Intention : an Empirical Study of Fitness Club Users in China. Journal of Japan Society of Sports Industry 19:1, pages 25-39.
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Fernando Gimeno & Fernando París. (2006) Measurement of Variables Involved in the Design of a Training Study: Practical Experience Undertaken in a Sports Organisation. Quality & Quantity 42:2, pages 235-256.
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