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ARTICLE

Customer Expectations of Sport Organisations

Pages 67-84 | Published online: 17 Feb 2007

Keep up to date with the latest research on this topic with citation updates for this article.

Read on this site (12)

Mahdi Talebpour, Zahed Ghaderi, Mojtaba Rajabi, Mohammad Mosalanejad & Mohammad Ali Sahebkaran. (2017) Service quality aspects and sports scientific conventions: An experience from Iran. Journal of Convention & Event Tourism 18:4, pages 260-281.
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Jan-Willem van der Roest. (2016) Consumerism in sport organizations: conceptualizing and constructing a research scale. European Journal for Sport and Society 13:4, pages 362-384.
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Eric MacIntosh & Barbi Law. (2015) Should I stay or should I go? Exploring the decision to join, maintain, or cancel a fitness membership. Managing Sport and Leisure 20:3, pages 191-210.
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Derek Ong Lai Teik. (2015) Enhancing the experience of needs satisfaction through service engagement: A case of commercial fitness centers in Malaysia. Journal of Global Scholars of Marketing Science 25:2, pages 109-121.
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Popi Sotiriadou, Pamela Wicker & Shayne Quick. (2014) Attracting and retaining club members in times of changing societies: The case of cycling in Australia. Managing Leisure 19:5, pages 345-358.
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Daniel Lock, Kevin Filo, Thilo Kunkel & James Skinner. (2013) Thinking about the same things differently: Examining perceptions of a non-profit community sport organisation. Sport Management Review 16:4, pages 438-450.
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E. Tsitskari, N. Vernadakis, G. Tzetzis, N. Aggeloussis & G. Costa. (2009) Expected and perceived service quality at basketball stadiums in Greece. World Leisure Journal 51:2, pages 94-104.
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Yi-De Liu, Peter Taylor & Simon Shibli. (2008) Utilizing importance data to identify customer segments for English public sport facilities. Managing Leisure 13:3-4, pages 189-206.
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Nicholas D. Theodorakis & Kostantinos Alexandris. (2008) Can service quality predict spectators' behavioral intentions in professional soccer?. Managing Leisure 13:3-4, pages 162-178.
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Eric Macintosh & Alison Doherty. (2007) Reframing the service environment in the fitness industry. Managing Leisure 12:4, pages 273-289.
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Eric MacIntosh & Alison Doherty. (2007) Extending the Scope of Organisational Culture: The External Perception of an Internal Phenomenon. Sport Management Review 10:1, pages 45-64.
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Articles from other publishers (18)

Shuqi Li, Peng Nai, Guang Yang & Tao Yu. (2022) Force majeure and changed circumstances during the COVID-19 pandemic: the case of sports service contracts and judicial responses in China. The International Sports Law Journal 22:3, pages 259-270.
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Papadopoulos G. Nikolaos & Kargidis Theodoros. (2022) The Effect of Service Quality on Spectators’ Behavioral Intensions in Professional Football: The Role of Value and Satisfaction. International Journal of Innovation and Technology Management 19:05.
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. 2022. The Digital Transformation of the Fitness Sector: A Global Perspective. The Digital Transformation of the Fitness Sector: A Global Perspective 165 179 .
John Fry, Jean-Philippe Serbera & Rob Wilson. (2021) Managing performance expectations in association football. Journal of Business Research 135, pages 445-453.
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Kurt Matzler, Josef Mazanec, Andreas Strobl & Karin Teichmann. (2021) Customer satisfaction management: Exploring temporal changes in nonlinearities in satisfaction formation of skiers. Problems and Perspectives in Management 19:2, pages 398-417.
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Jan Šíma, Eva Čáslavová & William Crossan. (2020) Using an enhanced SERVQUAL approach to assess service quality in Czech fitness centers. AUC KINANTHROPOLOGICA 56:2, pages 143-159.
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Pg Mohd Auzae Mohd Pg Arshad, Rohaizat Baharun & Norzaidahwati Zaidin. (2019) Goal-setting Theory (Gst) and Gamification Relationship in Increasing Mobile Fitness Apps Engagement: A Conceptual Discussion. Journal of Business and Social Review in Emerging Economies 5:1, pages 155-164.
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Wan Chen Lu & Che-Chun Kuo. (2016) Internship performance and satisfaction in sports: Application of the proactive motivation model. Journal of Hospitality, Leisure, Sport & Tourism Education 18, pages 33-41.
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Celina Gonçalves, Pedro Meireles & Maria J. Carvalho. (2016) Consumer Behaviour in Fitness Club: Study of the Weekly Frequency of Use, Expectations, Satisfaction and Retention. The Open Sports Sciences Journal 9:1, pages 62-70.
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Kijpokin Kasemsap. 2016. International Business. International Business 1347 1367 .
Kijpokin Kasemsap. 2015. Emerging Trends and Innovation in Sports Marketing and Management in Asia. Emerging Trends and Innovation in Sports Marketing and Management in Asia 1 21 .
Kijpokin Kasemsap. 2015. Marketing and Consumer Behavior. Marketing and Consumer Behavior 306 324 .
Kijpokin Kasemsap. 2014. Strategies in Sports Marketing. Strategies in Sports Marketing 279 298 .
Heinz-Dieter Horch, Manfred Schubert & Stefan WalzelHeinz-Dieter Horch, Manfred Schubert & Stefan Walzel. 2014. Besonderheiten der Sportbetriebslehre. Besonderheiten der Sportbetriebslehre 365 379 .
Heinz-Dieter Horch, Manfred Schubert & Stefan WalzelHeinz-Dieter Horch, Manfred Schubert & Stefan Walzel. 2014. Besonderheiten der Sportbetriebslehre. Besonderheiten der Sportbetriebslehre 365 379 .
Ian R. Hodgkinson. (2012) Are generic strategies ‘fit for purpose’ in a public service context?. Public Policy and Administration 28:1, pages 90-111.
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Nicholas D. Theodorakis, Athanasios Koustelios, Leigh Robinson & Achilleas Barlas. (2009) Moderating role of team identification on the relationship between service quality and repurchase intentions among spectators of professional sports. Managing Service Quality: An International Journal 19:4, pages 456-473.
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K. Alexandris, S. Douka, P. Papadopoulos & A. Kaltsatou. (2008) Testing the role of service quality on the development of brand associations and brand loyalty. Managing Service Quality: An International Journal 18:3, pages 239-254.
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