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Quality Technology & Quantitative Management Volume 7, 2010 - Issue 1
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Original Articles

An Alternative Approach to Analyze Customer or Employee Satisfaction Data Based on Kano Model

Roberto FurlanDepartment of Statistics and Applied Mathematics ‘Diego de Castro’, University of Torino, Torino, Italy;TNS Healthcare, Kirkgate, 19–31 Church Street, Epsom, SurreyKT17 4PF, UKView further author information
&
Roberto CorradettiDepartment of Statistics and Applied Mathematics ‘Diego de Castro’, University of Torino, Torino, ItalyView further author information
Pages 1-13 | Received 01 Feb 2007, Accepted 01 Sep 2007, Published online: 09 Feb 2016

Citations (6)

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Read on this site (4)

Ulugbek Abdumalikovich Kirgizov & Choonjong Kwak. (2022) Quantification and integration of Kano’s model into QFD for customer-focused product design. Quality Technology & Quantitative Management 19:1, pages 95-112.
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Giuseppe Catenazzo & Marcel Paulssen. (2020) Product defects are not created equal: prioritizing production process improvements. Production Planning & Control 31:4, pages 338-353.
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Haegeun Song. (2018) A critical review of Kano's wording and its impact on attribute classification: a case study of smartphone in Korea. Total Quality Management & Business Excellence 29:1-2, pages 1-28.
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Ta-Sheng Lo, Hsiao-Lan Wei, Hsi-Peng Lu & Hsien-Tang Ko. (2016) Integrating the Kano model with NSD and EMF to assess the innovative attributes of service quality – an empirical study of Taiwan's KTV service industry. Quality Technology & Quantitative Management 13:4, pages 416-438.
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Articles from other publishers (2)

Jaspreet Kaur. (2022) Impact of stockbrokers’ services on the trust and confidence of retail equity investors: an ordinal approach. International Journal of Law and Management 65:1, pages 20-40.
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Reza Salehzadeh, Arash Shahin, Ali Kazemi & Ali Shaemi Barzoki. (2015) Is organizational citizenship behavior an attractive behavior for managers? A Kano model approach. Journal of Management Development 34:5, pages 601-620.
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