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Quality Technology & Quantitative Management Volume 7, 2010 - Issue 1
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Original Articles

Experiential Goods and Customer Satisfaction: An Application to Films

Francesca BassiDepartment of Statistics, University of Padova, ItalyView further author information
Pages 51-67 | Received 01 Mar 2007, Accepted 01 Dec 2007, Published online: 09 Feb 2016

Citations (11)

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Read on this site (3)

José M. Álvarez-Monzoncillo, Guillermo de Haro Rodríguez & Robert G. Picard. (2018) Digital word of mouth usage in the movie consumption decision process: the role of Mobile-WOM among young adults in Spain. International Journal on Media Management 20:2, pages 107-128.
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Jaeseok Lee, Chih-Chien Chen, Hak-Jun Song & Choong-Ki Lee. (2017) Consumption of Movie Experience: Cognitive and Affective Approaches. Journal of Quality Assurance in Hospitality & Tourism 18:2, pages 173-199.
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Ta-Sheng Lo, Hsiao-Lan Wei, Hsi-Peng Lu & Hsien-Tang Ko. (2016) Integrating the Kano model with NSD and EMF to assess the innovative attributes of service quality – an empirical study of Taiwan's KTV service industry. Quality Technology & Quantitative Management 13:4, pages 416-438.
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Articles from other publishers (8)

Christopher Nata, Ferdi Antonio & Monika Monika. (2022) How viewing experience drives moviegoers on over the top platform: Investigating the patronized intention. Innovative Marketing 18:1, pages 168-180.
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Gurdeep Singh Kohli, Dorothy Yen, Sharifah Alwi & Suraksha Gupta. (2020) Film or Film Brand? UK Consumers’ Engagement with Films as Brands. British Journal of Management 32:2, pages 369-398.
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Marco Guerra, Francesca Bassi & José G. Dias. (2019) A Multiple-Indicator Latent Growth Mixture Model to Track Courses with Low-Quality Teaching. Social Indicators Research 147:2, pages 361-381.
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Ifigeneia Leri & Prokopis Theodoridis. (2019) The effects of the winery visitor experience on emotions, satisfaction and on post-visit behaviour intentions. Tourism Review 74:3, pages 480-502.
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Francesca Bassi. (2019) Students’ satisfaction in higher education: the role of practices, needs and beliefs of teachers. Quality Assurance in Education 27:1, pages 56-69.
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Francesca Bassi, Renata Clerici & Debora Aquario. (2018) Evaluating quality of the didactics at university: the opportunities offered by latent class modeling. The TQM Journal 30:2, pages 168-180.
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Tulsi Jayakumar. (2016) Talenthouse India: crowdsourcing the Indian national anthem. Journal of Business Strategy 37:4, pages 12-23.
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Francesca Bassi. (2011) Latent Class Analysis for Marketing Scale Development. International Journal of Market Research 53:2, pages 209-230.
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