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Quality Technology & Quantitative Management Volume 7, 2010 - Issue 2
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Original Articles

Nonlinear Principal Component Analysis as a Tool for the Evaluation of Customer Satisfaction

P. A. FerrariDepartment of Economics, Business and Statistics, Universita degli Studi di Milano, ItalyView further author information
&
G. ManziDepartment of Economics, Business and Statistics, Universita degli Studi di Milano, ItalyView further author information
Pages 117-132 | Received 01 Apr 2007, Accepted 01 Nov 2007, Published online: 09 Feb 2016

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Ta-Sheng Lo, Hsiao-Lan Wei, Hsi-Peng Lu & Hsien-Tang Ko. (2016) Integrating the Kano model with NSD and EMF to assess the innovative attributes of service quality – an empirical study of Taiwan's KTV service industry. Quality Technology & Quantitative Management 13:4, pages 416-438.
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Amjad D. Al-Nasser, Mohammad Y. Al-Rawwash & Anas S. Alakhras. (2011) An approach to setting up a national customer satisfaction index: the Jordan case study. Journal of Applied Statistics 38:9, pages 1977-1993.
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