Advanced search
Publication Cover
Quality Technology & Quantitative Management Volume 7, 2010 - Issue 2
Submit an article Journal homepage
106
Views
4
CrossRef citations to date
0
Altmetric
Original Articles

A New Statistical Model for the Analysis of Customer Satisfaction

Maria IannarioDipartimento di Scienze Statistiche, Universita degli Studi di Napoli Federico II, ItalyView further author information
&
Domenico PiccoloDipartimento di Scienze Statistiche, Universita degli Studi di Napoli Federico II, ItalyView further author information
Pages 149-168 | Received 01 Jul 2007, Accepted 01 Dec 2007, Published online: 09 Feb 2016

Citations (4)

Keep up to date with the latest research on this topic with citation updates for this article.

Subscribe to citation updates

Read on this site (4)

Ta-Sheng Lo, Hsiao-Lan Wei, Hsi-Peng Lu & Hsien-Tang Ko. (2016) Integrating the Kano model with NSD and EMF to assess the innovative attributes of service quality – an empirical study of Taiwan's KTV service industry. Quality Technology & Quantitative Management 13:4, pages 416-438.
Read now
Caterina Contini, Fabio Boncinelli, Leonardo Casini, Gabriele Pagnotta, Caterina Romano & Gabriele Scozzafava. (2016) Why Do We Buy Traditional Foods?. Journal of Food Products Marketing 22:6, pages 643-657.
Read now
Stefania Capecchi & Domenico Piccolo. (2016) Investigating the determinants of job satisfaction of Italian graduates: a model-based approach. Journal of Applied Statistics 43:1, pages 169-179.
Read now
E. Bahrami Samani. (2014) Sensitivity analysis for the identifiability with application to latent random effect model for the mixed data. Journal of Applied Statistics 41:12, pages 2761-2776.
Read now

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Order Reprints Request Corporate Permissions

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

Request Academic Permissions

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.

Related research

People also read lists articles that other readers of this article have read.

Recommended articles lists articles that we recommend and is powered by our AI driven recommendation engine.

Cited by lists all citing articles based on Crossref citations.
Articles with the Crossref icon will open in a new tab.