513
Views
18
CrossRef citations to date
0
Altmetric
Articles

Citizens evaluate public services: a critical overview of statistical methods for analysing user satisfaction

&

Keep up to date with the latest research on this topic with citation updates for this article.

Read on this site (4)

Judith Clifton, Marcos Fernández-Gutiérrez & Michael Howlett. (2022) Assessing public services from the citizen perspective: what can we learn from surveys?. Journal of Economic Policy Reform 25:1, pages 1-8.
Read now
Giancarlo Manzi & Giorgio Saibene. (2018) Are they telling the truth? Revealing hidden traits of satisfaction with a public bike-sharing service. International Journal of Sustainable Transportation 12:4, pages 253-270.
Read now
James Caillier. (2018) The Priming Effect of Corruption and Bureaucracy Bashing on Citizens’ Perceptions of an Agency’s Performance. Public Performance & Management Review 41:2, pages 201-223.
Read now
Tālis J. Putniņš. (2015) Economics of State-Owned Enterprises. International Journal of Public Administration 38:11, pages 815-832.
Read now

Articles from other publishers (14)

Jakob Utgård. (2023) Environmental certifications and customer satisfaction: evidence from kindergartens. Management of Environmental Quality: An International Journal.
Crossref
Amalia Vanacore & Maria Sole Pellegrino. (2021) A weighted distance metric for assessing ranking dissimilarity and inter-group heterogeneity. METRON 80:2, pages 175-185.
Crossref
Aiqin Wang, Xuyang Chen, Xu Wang, Jia Wei & Liying Song. (2022) Determinants of Satisfaction with Solid Waste Management Services: A Central–Local Comparison in China. International Journal of Environmental Research and Public Health 19:8, pages 4610.
Crossref
Mateusz Lewandowski. 2020. Open Government. Open Government 767 791 .
Mateusz Lewandowski. 2020. Sustainable Business. Sustainable Business 1917 1942 .
Mateusz Lewandowski. 2020. Disruptive Technology. Disruptive Technology 1404 1428 .
Andrea Bastianin, Paolo Castelnovo & Massimo Florio. (2018) Evaluating regulatory reform of network industries: a survey of empirical models based on categorical proxies. Utilities Policy 55, pages 115-128.
Crossref
Jorge Chica-Olmo, Héctor Gachs-Sánchez & Carmen Lizarraga. (2018) Route effect on the perception of public transport services quality. Transport Policy 67, pages 40-48.
Crossref
Mateusz Lewandowski. 2018. Cross-Sectoral Relations in the Delivery of Public Services. Cross-Sectoral Relations in the Delivery of Public Services 1 21 .
Steven Van de Walle. 2018. The Palgrave Handbook of Public Administration and Management in Europe. The Palgrave Handbook of Public Administration and Management in Europe 227 241 .
Mateusz Lewandowski. 2017. Public Sector Entrepreneurship and the Integration of Innovative Business Models. Public Sector Entrepreneurship and the Integration of Innovative Business Models 47 72 .
Marius Dincă, Gheorghiţa Dincă & Maria Andronic. (2016) Efficiency and Sustainability of Local Public Goods and Services. Case Study for Romania. Sustainability 8:8, pages 760.
Crossref
Martyna Swiatczak, Michèle Morner & Nadine Finkbeiner. (2015) How can performance measurement systems empower managers? An exploratory study in state-owned enterprises. International Journal of Public Sector Management 28:4/5, pages 371-403.
Crossref
Xi-Zhang Shan & Xijun Yu. (2014) Citizen Assessment as Policy Tool of Urban Public Services: Empirical Evidence from Assessments of Urban Green Spaces in China. Sustainability 6:11, pages 7833-7849.
Crossref

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.