Advanced search
Publication Cover
Journal of Economic Policy Reform Volume 17, 2014 - Issue 3: Critical Issues in Public Enterprise Reform
Submit an article Journal homepage
513
Views
18
CrossRef citations to date
0
Altmetric
Articles

Citizens evaluate public services: a critical overview of statistical methods for analysing user satisfaction

Pier Alda FerrariDepartment of Economics, Management and Quantitative Methods, Università degli Studi di Milano, Milan, Italy
&
Giancarlo ManziDepartment of Economics, Management and Quantitative Methods, Università degli Studi di Milano, Milan, ItalyCorrespondence[email protected]
Pages 236-252 | Published online: 07 May 2014

Citations (18)

Keep up to date with the latest research on this topic with citation updates for this article.

Subscribe to citation updates

Read on this site (4)

Judith Clifton, Marcos Fernández-Gutiérrez & Michael Howlett. (2022) Assessing public services from the citizen perspective: what can we learn from surveys?. Journal of Economic Policy Reform 25:1, pages 1-8.
Read now
Giancarlo Manzi & Giorgio Saibene. (2018) Are they telling the truth? Revealing hidden traits of satisfaction with a public bike-sharing service. International Journal of Sustainable Transportation 12:4, pages 253-270.
Read now
James Caillier. (2018) The Priming Effect of Corruption and Bureaucracy Bashing on Citizens’ Perceptions of an Agency’s Performance. Public Performance & Management Review 41:2, pages 201-223.
Read now
Tālis J. Putniņš. (2015) Economics of State-Owned Enterprises. International Journal of Public Administration 38:11, pages 815-832.
Read now

Articles from other publishers (14)

Jakob Utgård. (2023) Environmental certifications and customer satisfaction: evidence from kindergartens. Management of Environmental Quality: An International Journal.
Crossref
Amalia Vanacore & Maria Sole Pellegrino. (2021) A weighted distance metric for assessing ranking dissimilarity and inter-group heterogeneity. METRON 80:2, pages 175-185.
Crossref
Aiqin Wang, Xuyang Chen, Xu Wang, Jia Wei & Liying Song. (2022) Determinants of Satisfaction with Solid Waste Management Services: A Central–Local Comparison in China. International Journal of Environmental Research and Public Health 19:8, pages 4610.
Crossref
Mateusz Lewandowski. 2020. Open Government. Open Government 767 791 .
Mateusz Lewandowski. 2020. Sustainable Business. Sustainable Business 1917 1942 .
Mateusz Lewandowski. 2020. Disruptive Technology. Disruptive Technology 1404 1428 .
Andrea Bastianin, Paolo Castelnovo & Massimo Florio. (2018) Evaluating regulatory reform of network industries: a survey of empirical models based on categorical proxies. Utilities Policy 55, pages 115-128.
Crossref
Jorge Chica-Olmo, Héctor Gachs-Sánchez & Carmen Lizarraga. (2018) Route effect on the perception of public transport services quality. Transport Policy 67, pages 40-48.
Crossref
Mateusz Lewandowski. 2018. Cross-Sectoral Relations in the Delivery of Public Services. Cross-Sectoral Relations in the Delivery of Public Services 1 21 .
Steven Van de Walle. 2018. The Palgrave Handbook of Public Administration and Management in Europe. The Palgrave Handbook of Public Administration and Management in Europe 227 241 .
Mateusz Lewandowski. 2017. Public Sector Entrepreneurship and the Integration of Innovative Business Models. Public Sector Entrepreneurship and the Integration of Innovative Business Models 47 72 .
Marius Dincă, Gheorghiţa Dincă & Maria Andronic. (2016) Efficiency and Sustainability of Local Public Goods and Services. Case Study for Romania. Sustainability 8:8, pages 760.
Crossref
Martyna Swiatczak, Michèle Morner & Nadine Finkbeiner. (2015) How can performance measurement systems empower managers? An exploratory study in state-owned enterprises. International Journal of Public Sector Management 28:4/5, pages 371-403.
Crossref
Xi-Zhang Shan & Xijun Yu. (2014) Citizen Assessment as Policy Tool of Urban Public Services: Empirical Evidence from Assessments of Urban Green Spaces in China. Sustainability 6:11, pages 7833-7849.
Crossref

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Order Reprints Request Corporate Permissions

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

Request Academic Permissions

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.

Supercharge Your Next Research Paper: Research and write your next paper with Jenni AI.

Related research

People also read lists articles that other readers of this article have read.

Recommended articles lists articles that we recommend and is powered by our AI driven recommendation engine.

Cited by lists all citing articles based on Crossref citations.
Articles with the Crossref icon will open in a new tab.