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Journal of Economic Policy Reform Volume 17, 2014 - Issue 3: Critical Issues in Public Enterprise Reform
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Articles

Citizens evaluate public services: a critical overview of statistical methods for analysing user satisfaction

Pier Alda FerrariDepartment of Economics, Management and Quantitative Methods, Università degli Studi di Milano, Milan, Italy
&
Giancarlo ManziDepartment of Economics, Management and Quantitative Methods, Università degli Studi di Milano, Milan, ItalyCorrespondence[email protected]
Pages 236-252 | Published online: 07 May 2014

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Judith Clifton, Marcos Fernández-Gutiérrez & Michael Howlett. (2022) Assessing public services from the citizen perspective: what can we learn from surveys?. Journal of Economic Policy Reform 25:1, pages 1-8.
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Giancarlo Manzi & Giorgio Saibene. (2018) Are they telling the truth? Revealing hidden traits of satisfaction with a public bike-sharing service. International Journal of Sustainable Transportation 12:4, pages 253-270.
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James Caillier. (2018) The Priming Effect of Corruption and Bureaucracy Bashing on Citizens’ Perceptions of an Agency’s Performance. Public Performance & Management Review 41:2, pages 201-223.
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Tālis J. Putniņš. (2015) Economics of State-Owned Enterprises. International Journal of Public Administration 38:11, pages 815-832.
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Articles from other publishers (14)

Jakob Utgård. (2023) Environmental certifications and customer satisfaction: evidence from kindergartens. Management of Environmental Quality: An International Journal.
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Amalia Vanacore & Maria Sole Pellegrino. (2021) A weighted distance metric for assessing ranking dissimilarity and inter-group heterogeneity. METRON 80:2, pages 175-185.
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Aiqin Wang, Xuyang Chen, Xu Wang, Jia Wei & Liying Song. (2022) Determinants of Satisfaction with Solid Waste Management Services: A Central–Local Comparison in China. International Journal of Environmental Research and Public Health 19:8, pages 4610.
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Mateusz Lewandowski. 2020. Open Government. Open Government 767 791 .
Mateusz Lewandowski. 2020. Sustainable Business. Sustainable Business 1917 1942 .
Mateusz Lewandowski. 2020. Disruptive Technology. Disruptive Technology 1404 1428 .
Andrea Bastianin, Paolo Castelnovo & Massimo Florio. (2018) Evaluating regulatory reform of network industries: a survey of empirical models based on categorical proxies. Utilities Policy 55, pages 115-128.
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Jorge Chica-Olmo, Héctor Gachs-Sánchez & Carmen Lizarraga. (2018) Route effect on the perception of public transport services quality. Transport Policy 67, pages 40-48.
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Mateusz Lewandowski. 2018. Cross-Sectoral Relations in the Delivery of Public Services. Cross-Sectoral Relations in the Delivery of Public Services 1 21 .
Steven Van de Walle. 2018. The Palgrave Handbook of Public Administration and Management in Europe. The Palgrave Handbook of Public Administration and Management in Europe 227 241 .
Mateusz Lewandowski. 2017. Public Sector Entrepreneurship and the Integration of Innovative Business Models. Public Sector Entrepreneurship and the Integration of Innovative Business Models 47 72 .
Marius Dincă, Gheorghiţa Dincă & Maria Andronic. (2016) Efficiency and Sustainability of Local Public Goods and Services. Case Study for Romania. Sustainability 8:8, pages 760.
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Martyna Swiatczak, Michèle Morner & Nadine Finkbeiner. (2015) How can performance measurement systems empower managers? An exploratory study in state-owned enterprises. International Journal of Public Sector Management 28:4/5, pages 371-403.
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Xi-Zhang Shan & Xijun Yu. (2014) Citizen Assessment as Policy Tool of Urban Public Services: Empirical Evidence from Assessments of Urban Green Spaces in China. Sustainability 6:11, pages 7833-7849.
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