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Including vulnerable groups in financial services: insights from consumer satisfaction

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Inmaculada Aguiar-Díaz, José Ramón Zagalaz- Jiménez & Juan Luis Jiménez. (2023) Bank customers complaints, financial knowledge and gender. Spanish Journal of Finance and Accounting / Revista Española de Financiación y Contabilidad 0:0, pages 1-22.
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Valerie Braithwaite, Eliza Ahmed & Deborah Cleland. (2022) “Fair to me, fair to us, or fair to you?” Unresolved conflict between government and graduates over Australia’s tertiary education loans. Journal of Economic Policy Reform 25:1, pages 45-61.
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Alessandro Bucciol, Martina Manfrè & Gregorio Gimenez. (2022) The 2008 Chilean pension reform: household financial decisions and gender differences. Journal of Economic Policy Reform 25:1, pages 62-79.
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Francesc Trillas. (2020) Innovative behavioral regulatory agencies as second generation commitment devices. Journal of Economic Policy Reform 23:1, pages 83-99.
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Toby Carroll, Judith Clifton & Darryl S. L. Jarvis. (2019) Power, leverage and marketization: the diffusion of neoliberalism from North to South and back again. Globalizations 16:6, pages 771-777.
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Judith Clifton, Myriam García-Olalla & Philip Molyneux. (2017) Introduction to the special issue: new perspectives on regulating banks after the global financial crisis. Journal of Economic Policy Reform 20:3, pages 193-198.
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Articles from other publishers (10)

Marcos Fernández-Gutiérrez & John Ashton. (2023) “One size doesn't fit all”. Bank switching decisions and customer vulnerability in Europe. International Journal of Bank Marketing.
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Armando José Urdaneta Montiel, Juan Gabriel López Vera & Emmanuel Victorio Borgucci García. (2022) Percepción de calidad de servicios públicos en la ciudad de Machala, Ecuador. Revista Venezolana de Gerencia 28:Especial 10, pages 1329-1350.
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Chunkai Zhao, Xing Li & Jianfeng Yan. (2022) The effect of digital finance on Residents' happiness: the case of mobile payments in China. Electronic Commerce Research.
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Laima Okunevičiūtė-Neverauskienė, Arūnas Pocius & Sandra Krutulienė. (2021) Assessment of the Unemployment Situation of Vulnerable Groups in the Labour Market of the Baltic States. Socialinė teorija, empirija, politika ir praktika 23, pages 8-25.
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Asiye Ayben Celik & Enis Yakut. (2021) Consumers with vulnerabilities: in-store satisfaction of visually impaired and legally blind. Journal of Services Marketing 35:6, pages 821-833.
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Mahdi Moudi, Majid Galoie, He Yuan, Artemis Motamedi, Ping Huang & Mohsin Shafi. (2021) Dynamic multi-objective programming model for improving consumer satisfaction within water supply system under uncertain environment. Journal of Environmental Management 293, pages 112897.
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Kohei Suzuki & Mehmet Akif Demircioglu. (2020) Is impartiality enough? Government impartiality and citizens' perceptions of public service quality. Governance 34:3, pages 727-764.
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Yogesh Chauhan & Dipanjan Kumar Dey. (2020) Does financial literacy affect the value of financial advice? A contingent valuation approach. Journal of Behavioral and Experimental Finance 25, pages 100268.
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Judith Clifton, Daniel Díaz‐Fuentes & Gonzalo Llamosas García. (2020) A Behavioral Perspective on Saving Decisions. Empirical Evidence for Policymakers in the European Union. Global Policy 11:S1, pages 62-72.
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Judith Clifton, Daniel Diaz-Fuentes & Ana Lara Gómez. (2018) The crisis as opportunity? On the role of the Troika in constructing the European consolidation state. Cambridge Journal of Regions, Economy and Society 11:3, pages 587-608.
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