Exploring capability maturity models and relevant practices as solutions addressing information technology service offshoring project issuesFootnote^*
* A prior version of this paper was presented at Portland International Conference on Management of Engineering and Technology (Hanna et al. Citation2014b)

Rosine SalmanRegence Group, Portland, 97201United States

Tugrul DaimDepartment of Engineering and Technology Management, Portland State University, Engineering and Technology Management, Portland, United StatesCorrespondence[email protected]

David RaffoPortland State University, Portland, 97207-0751United States

Marina DabicNottingham Trent University, Nottingham, NG1 4BU, UK

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Shanthi Gopalakrishnan & Haisu Zhang. (2019) The link between vendor certification and growth in IT outsourcing: a tale of two stories. International Journal of Production Research 57:13, pages 4228-4243.
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Parth Patel, Hussain Gulzar Rammal, João J. Ferreira & Verma Prikshat. (2021) Knowledge management, sharing and transfer in cross-national teams and the remote management of team members: the onsite-offshore phenomenon of service EMNEs. Journal of Global Mobility: The Home of Expatriate Management Research 9:4, pages 574-590.
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João Serrano, João Faustino, Daniel Adriano, Rúben Pereira & Miguel da Silva. (2021) An IT Service Management Literature Review: Challenges, Benefits, Opportunities and Implementation Practices. Information 12:3, pages 111.
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João P. Serrano & Rúben F. Pereira. (2020) Improvement of IT Infrastructure Management by Using Configuration Management and Maturity Models: A Systematic Literature Review and a Critical Analysis. Organizacija 53:1, pages 3-19.
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