Citations (36)
Keep up to date with the latest research on this topic with citation updates for this article.
Read on this site (11)
Hu Zhang, Shidong Liang, Shengxue He, Pengcheng Yuan & Jing Zhao. (2022) Two-stage control for transfer synchronisation and regularity of subsequent bus line service. Transportmetrica A: Transport Science 0:0, pages 1-30.
Read now
Read now
Li He, Bruno Agard & Martin Trépanier. (2020) A classification of public transit users with smart card data based on time series distance metrics and a hierarchical clustering method. Transportmetrica A: Transport Science 16:1, pages 56-75.
Read now
Read now
Juan Carlos Muñoz, Jaime Soza-Parra & Sebastián Raveau. (2020) A comprehensive perspective of unreliable public transport services’ costs. Transportmetrica A: Transport Science 16:3, pages 734-748.
Read now
Read now
Seda Yanık, Emel Aktas & Yusuf Ilker Topcu. (2017) Traveler satisfaction in rapid rail systems: The case of Istanbul metro. International Journal of Sustainable Transportation 11:9, pages 642-658.
Read now
Read now
Mohammad Sajjad Ghaemi, Bruno Agard, Martin Trépanier & Vahid Partovi Nia. (2017) A visual segmentation method for temporal smart card data. Transportmetrica A: Transport Science 13:5, pages 381-404.
Read now
Read now
Veysel Yilmaz & Erkan Ari. (2017) The effects of service quality, image, and customer satisfaction on customer complaints and loyalty in high-speed rail service in Turkey: a proposal of the structural equation model. Transportmetrica A: Transport Science 13:1, pages 67-90.
Read now
Read now
Juan de Oña, Rocío de Oña & Concepción Garrido. (2017) Extraction of attribute importance from satisfaction surveys with data mining techniques: a comparison between neural networks and decision trees. Transportation Letters 9:1, pages 39-48.
Read now
Read now
Andre Carrel, Rabi G. Mishalani, Raja Sengupta & Joan L. Walker. (2016) In Pursuit of the Happy Transit Rider: Dissecting Satisfaction Using Daily Surveys and Tracking Data. Journal of Intelligent Transportation Systems 20:4, pages 345-362.
Read now
Read now
Maria Bordagaray, Luigi dell’Olio, Ángel Ibeas, Rosa Barreda & Borja Alonso. (2015) Modeling the Service Quality of Public Bicycle Schemes Considering User Heterogeneity. International Journal of Sustainable Transportation 9:8, pages 580-591.
Read now
Read now
Rocio de Oña & Juan de Oña. (2015) Analysis of transit quality of service through segmentation and classification tree techniques. Transportmetrica A: Transport Science 11:5, pages 365-387.
Read now
Read now
Pin-Fenn Chou, Chin-Shan Lu & Yu-Hern Chang. (2014) Effects of service quality and customer satisfaction on customer loyalty in high-speed rail services in Taiwan. Transportmetrica A: Transport Science 10:10, pages 917-945.
Read now
Read now
Articles from other publishers (25)
Irina Skorobogatykh, Galina Timokhina, Sergey Mkhitaryan, Natalia Ivashkova & Irina Shirochenskaya. (2022) Managing customer satisfaction with Metropolitan Public Transport Services based on perceived quality assessments. Journal of Eastern European and Central Asian Research (JEECAR) 9:3, pages 447-461.
Crossref
Crossref
Emmanuel Mogaji & Nguyen Phong Nguyen. (2021) Transportation satisfaction of disabled passengers: Evidence from a developing country. Transportation Research Part D: Transport and Environment 98, pages 102982.
Crossref
Crossref
Virginia Bergamaschi Tavares, Shanna Trichês Lucchesi, Ana Margarita Larranaga & Helena Beatriz Bettella Cybis. (2021) Influence of public transport quality attributes on user satisfaction of different age cohorts. Case Studies on Transport Policy 9:3, pages 1042-1050.
Crossref
Crossref
Ali Bakdur, Fumito Masui & Michal Ptaszynski. (2021) Predicting Increase in Demand for Public Buses in University Students Daily Life Needs: Case Study Based on a City in Japan. Sustainability 13:9, pages 5137.
Crossref
Crossref
Rahul Deb Das. (2021) Understanding Users’ Satisfaction towards Public Transit System in India: A Case-Study of Mumbai. ISPRS International Journal of Geo-Information 10:3, pages 155.
Crossref
Crossref
Sugiarto Sugiarto, Heru Fahlevi, Ashfa Achmad, Lia Fajri & Tomia Miwa. (2021) The relative importance of bus system's Perceived Service Quality (PSQ) attributes among public and private mode users in Indonesia. Journal of Applied Engineering Science 19:3, pages 600-609.
Crossref
Crossref
Jordi Rosell & Jaime Allen. (2020) Test-riding the driverless bus: Determinants of satisfaction and reuse intention in eight test-track locations. Transportation Research Part A: Policy and Practice 140, pages 166-189.
Crossref
Crossref
Suhail Ahmad Khanday. (2020) Determination of Level of Service for bus transit using method of successive interval scaling in Mumbai City. European Transport/Trasporti Europei 79:ET.2020, pages 1-17.
Crossref
Crossref
Paula Vasquez-Henriquez, Eduardo Graells-Garrido & Diego Caro. (2020) Tweets on the Go: Gender Differences in Transport Perception and Its Discussion on Social Media. Sustainability 12:13, pages 5405.
Crossref
Crossref
Stefan Bongard. (2020) The Individual Transport Mobility Gap (ITMG) as an Obstacle on the Road to Higher Rates of Public Transport Use. Economics and Culture 17:1, pages 17-27.
Crossref
Crossref
Yuning Wang, Zhe Zhang, Mengyuan Zhu & Hexian Wang. (2020) The Impact of Service Quality and Customer Satisfaction on Reuse Intention in Urban Rail Transit in Tianjin, China. SAGE Open 10:1, pages 215824401989880.
Crossref
Crossref
Chunqin Zhang, Daoyou Wang, Anning Ni, Xunyou Ni & Guangnian Xiao. (2019) Different Effects of Contractual Form on Public Transport Satisfaction: Evidence from Large- and Medium-Sized Cities in China. Sustainability 11:19, pages 5453.
Crossref
Crossref
Sebastian Molinillo, Francisco J. Liébana-Cabanillas, Miguel Ruiz-Montañez & Guadalupe González-Sánchez. 2019. Sharing Economy and the Impact of Collaborative Consumption. Sharing Economy and the Impact of Collaborative Consumption
204
220
.
Paula Vasquez-Henriquez, Eduardo Graells-Garrido & Diego Caro. (2019) Characterizing Transport Perception using Social Media. Characterizing Transport Perception using Social Media.
Duy Chinh Nguyen, Huu Dung Hoang, Huu Tien Hoang, Quang Trung Bui & Lan Phuong Nguyen. (2019) Modal Preference in Ho Chi Minh City, Vietnam: An Experiment With New Modes of Transport. SAGE Open 9:2, pages 215824401984192.
Crossref
Crossref
Chunqin Zhang, Yong Liu, Weite Lu & Guangnian Xiao. (2019) Evaluating passenger satisfaction index based on PLS-SEM model: Evidence from Chinese public transport service. Transportation Research Part A: Policy and Practice 120, pages 149-164.
Crossref
Crossref
Heike Link. (2019) The impact of including service quality into efficiency analysis: The case of franchising regional rail passenger serves in Germany. Transportation Research Part A: Policy and Practice 119, pages 284-300.
Crossref
Crossref
R.C.P. Wong & W.Y. Szeto. (2018) An alternative methodology for evaluating the service quality of urban taxis. Transport Policy 69, pages 132-140.
Crossref
Crossref
Jaime Allen, Juan Carlos Muñoz & Juan de Dios Ortúzar. (2018) Modelling service-specific and global transit satisfaction under travel and user heterogeneity. Transportation Research Part A: Policy and Practice 113, pages 509-528.
Crossref
Crossref
Andre Carrel, Raja Sengupta & Joan L. Walker. (2016) The San Francisco Travel Quality Study: tracking trials and tribulations of a transit taker. Transportation 44:4, pages 643-679.
Crossref
Crossref
Zehmed Karim & Fouad Jawab. (2017) Proposal of a framework analysis of the urban bus transport service quality in Moroccan context. Proposal of a framework analysis of the urban bus transport service quality in Moroccan context.
Khaled Shaaban & Inhi Kim. (2016) The influence of bus service satisfaction on university students' mode choice. Journal of Advanced Transportation 50:6, pages 935-948.
Crossref
Crossref
Khaled Shaaban & Inhi Kim. (2016) Assessment of the taxi service in Doha. Transportation Research Part A: Policy and Practice 88, pages 223-235.
Crossref
Crossref
Yuchuan Du, Shuling Wang, Shengchuan Jiang & Lijun Sun. (2015) Determining Key Factors Affecting Passengers’ Satisfaction Level with Public Buses: A Case Study in Shanghai. Determining Key Factors Affecting Passengers’ Satisfaction Level with Public Buses: A Case Study in Shanghai.
Oded CatsRoberto F. AbenozaChengxi LiuYusak O. Susilo. (2019) Evolution of Satisfaction with Public Transport and Its Determinants in Sweden. Transportation Research Record: Journal of the Transportation Research Board 2538:1, pages 86-95.
Crossref
Crossref