Citations (19)
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Read on this site (6)
Lenna Shulga & Sarah Tanford. (2018) Measuring Perceptions of Fairness of Loyalty Program Members. Journal of Hospitality Marketing & Management 27:3, pages 346-365.
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Sarah Tanford, Eunmin Hwang & Seyhmus Baloglu. (2018) Evaluation of Reward Programs Based on Member Preferences and Perceptions of Fairness. Journal of Hospitality Marketing & Management 27:1, pages 106-126.
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Tung-Zong (Donald) Chang, Weng Hang Kong & Su-Jane Chen. (2017) The Moderating Role of Environmental Concerns in Travel Behavior: An Exploratory Study. Journal of China Tourism Research 13:2, pages 193-210.
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Ji Hye Min, Carola Raab & Sarah Tanford. (2016) Improving Casino Performance Through Enhanced Loyalty Programs. Journal of Hospitality Marketing & Management 25:3, pages 372-394.
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Heesup Han & Haejin Yoon. (2015) Customer retention in the eco-friendly hotel sector: examining the diverse processes of post-purchase decision-making. Journal of Sustainable Tourism 23:7, pages 1095-1113.
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Sarah Tanford & Kristin Malek. (2015) Segmentation of Reward Program Members to Increase Customer Loyalty: The Role of Attitudes Towards Green Hotel Practices. Journal of Hospitality Marketing & Management 24:3, pages 314-343.
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Articles from other publishers (13)
Payel Bhattacharya, Adrika Mukhopadhyay, Jayanta Saha, Bhaskar Samanta, Manas Mondal, Subhasis Bhattacharya & Suman Paul. (2023) Perception-satisfaction based quality assessment of tourism and hospitality services in the Himalayan region: An application of AHP-SERVQUAL approach on Sandakphu Trail, West Bengal, India. International Journal of Geoheritage and Parks 11:2, pages 259-275.
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Chaya Hurnath & Kiran Dookhony-Ramphul. 2021. Tourism Destination Management in a Post-Pandemic Context. Tourism Destination Management in a Post-Pandemic Context
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Jooa Baek & Jaeseok Lee. (2021) A Conceptual Framework on Reconceptualizing Customer Share of Wallet (SOW): As a Perspective of Dynamic Process in the Hospitality Consumption Context. Sustainability 13:3, pages 1423.
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Jana Juric, Jörg Lindenmeier & Christian Arnold. (2020) Do Emotional Solidarity Factors Mediate the Effect of Personality Traits on the Inclination to Use Nonmonetary Peer-to-Peer Accommodation Networks?. Journal of Travel Research 60:1, pages 47-64.
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Maduka Udunuwara, Dale Sanders & Hugh Wilkins. (2018) The dichotomy of customer relationship management and variety-seeking behaviour in the hotel sector. Journal of Vacation Marketing 25:4, pages 444-461.
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Carl A. Boger Jr, Jookyung Kwon & Marisa Ritter. (2019) Beer style subcategories: persuading consumers to become loyal. International Journal of Contemporary Hospitality Management 31:5, pages 2169-2186.
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Nan Hua, Wei Wei, Agnes L. DeFranco & Dan Wang. (2018) Do loyalty programs really matter for hotel operational and financial performance?. International Journal of Contemporary Hospitality Management 30:5, pages 2195-2213.
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Sedigheh Moghavvemi, Kyle M. Woosnam, Tanuosha Paramanathan, Ghazali Musa & Amran Hamzah. (2017) The effect of residents’ personality, emotional solidarity, and community commitment on support for tourism development. Tourism Management 63, pages 242-254.
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Seyhmus Baloglu, Yun Ying (Susan) Zhong & Sarah Tanford. (2014) Casino Loyalty: The Influence of Loyalty Program, Switching Costs, and Trust. Journal of Hospitality & Tourism Research 41:7, pages 846-868.
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Sarah Tanford, Stowe Shoemaker & Alexandra Dinca. (2016) Back to the future: progress and trends in hotel loyalty marketing. International Journal of Contemporary Hospitality Management 28:9, pages 1937-1967.
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Sarah Tanford. (2016) Antecedents and Outcomes of Hospitality Loyalty. Cornell Hospitality Quarterly 57:2, pages 122-137.
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Allan Cheng Chieh Lu, Dogan Gursoy & Carol Yi Rong Lu. (2016) Antecedents and outcomes of consumers’ confusion in the online tourism domain. Annals of Tourism Research 57, pages 76-93.
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Liyuan Huang, Dogan Gursoy & Honggang Xu. (2014) Impact of personality traits and involvement on prior knowledge. Annals of Tourism Research 48, pages 42-57.
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