Citations (49)
Keep up to date with the latest research on this topic with citation updates for this article.
Read on this site (15)
Amir Zaib Abbasi, Khalil Hussain, Tooba Kaleem, S. Mostafa Rasoolimanesh, Tareq Rasul, Ding Hooi Ting & Raouf Ahmad Rather. (2023) Tourism promotion through vlog advertising and customer engagement behaviours of generation Z. Current Issues in Tourism 26:22, pages 3651-3670.
Read now
Read now
Maja Šerić, Đurđana Ozretić Došen & Josip Mikulić. (2023) Antecedents and moderators of positive word of mouth communication among tourist destination residents during the COVID-19 pandemic. Current Issues in Tourism 26:2, pages 224-241.
Read now
Read now
Peter Anabila, Victor Achiriga, Benard Okpattah & Sylvester Asare. (2023) Market orientation and behavioural intentions of tourists in Ghana’s tourist destinations: the mediation role of tourist satisfaction. Journal of Strategic Marketing 31:1, pages 99-115.
Read now
Read now
Zandivuta Kankhuni & Cecilia Ngwira. (2022) Overland tourists’ natural soundscape perceptions: influences on experience, satisfaction, and electronic word-of-mouth. Tourism Recreation Research 47:5-6, pages 591-607.
Read now
Read now
Senika Dewnarain, Haywantee Ramkissoon & Felix Mavondo. (2021) Social customer relationship management: a customer perspective. Journal of Hospitality Marketing & Management 30:6, pages 673-698.
Read now
Read now
Valeriya Shapoval, Manuel Rivera & Robertico Croes. (2021) The quality of gardens tourism and the visitor experience: differentiating between first time and repeat visitors. Annals of Leisure Research 24:4, pages 449-467.
Read now
Read now
S. R. Nikhashemi, Naser Valaei, Sajad Rezaei & Grégory Bressolles. (2021) The Hidden Chain of Branded Telecommunication Services Delivery: Value, Trust, Brand, Price Tolerance and Word of Mouth Communication Chain. Journal of Relationship Marketing 20:3, pages 204-240.
Read now
Read now
Aakash Aakash, Abhishek Tandon & Anu Gupta Aggarwal. (2021) How features embedded in eWOM predict hotel guest satisfaction: an application of artificial neural networks. Journal of Hospitality Marketing & Management 30:4, pages 486-507.
Read now
Read now
İlker Şahin & F. Özlem Güzel. (2020) Do experiential destination attributes create emotional arousal and memory? : A comparative research approach. Journal of Hospitality Marketing & Management 29:8, pages 956-986.
Read now
Read now
Girish Prayag, Saman Hassibi & Robin Nunkoo. (2019) A systematic review of consumer satisfaction studies in hospitality journals: conceptual development, research approaches and future prospects. Journal of Hospitality Marketing & Management 28:1, pages 51-80.
Read now
Read now
Muhammad Abid Saleem, Asif Yaseen & Allah Wasaya. (2018) Drivers of customer loyalty and word of mouth intentions: moderating role of interactional justice. Journal of Hospitality Marketing & Management 27:8, pages 877-904.
Read now
Read now
Ram Herstein, Shaked Gilboa, Eyal Gamliel, Ron Bergera,Alisha Ali. (2018) The Role of Private Label Brands in Enhancing Service Satisfaction in the Hotel Industry: Comparing Luxury and Boutique Hotels. Services Marketing Quarterly 39:2, pages 140-155.
Read now
Read now
Jaime Romero. (2017) Customer Engagement Behaviors in Hospitality: Customer-Based Antecedents. Journal of Hospitality Marketing & Management 26:6, pages 565-584.
Read now
Read now
Wagner Junior Ladeira, Fernando de Oliveira Santini, Clecio Falcao Araujo & Claudio Hoffmann Sampaio. (2016) A Meta-Analysis of the Antecedents and Consequences of Satisfaction in Tourism and Hospitality. Journal of Hospitality Marketing & Management 25:8, pages 975-1009.
Read now
Read now
Yangyang Jiang, Haywantee Ramkissoon & Felix Mavondo. (2016) Destination Marketing and Visitor Experiences: The Development of a Conceptual Framework. Journal of Hospitality Marketing & Management 25:6, pages 653-675.
Read now
Read now
Articles from other publishers (34)
Jaehun Park. (2023) Combined Text-Mining/DEA method for measuring level of customer satisfaction from online reviews. Expert Systems with Applications 232, pages 120767.
Crossref
Crossref
Barış Armutcu, Ahmet Tan, Mary Amponsah, Subhadarsini Parida & Haywantee Ramkissoon. (2023) Tourist behaviour: The role of digital marketing and social media. Acta Psychologica 240, pages 104025.
Crossref
Crossref
Chun Zi Yang & Hong-Youl Ha. (2023) The evolution of E-WOM intentions: A two time-lag interval approach after service failures. Journal of Hospitality and Tourism Management 56, pages 147-154.
Crossref
Crossref
Yunduk Jeong. (2023) Exploring Tourist Behavior in Active Sports Tourism: An Analysis of the Mediating Role of Emotions and Moderating Role of Surfing Identification. SAGE Open 13:3.
Crossref
Crossref
Mihaela‐Carmen Muntean, Iulian Adrian Sorcaru & Ludmila‐Daniela Manea. (2023) Empirical evidence of tourist satisfaction and loyalty in the case of Bucharest—A partial least squares structural equation modelling approach. Journal of Consumer Behaviour 22:4, pages 985-999.
Crossref
Crossref
Hasan Hüseyin Erdoğan & Ebru Enginkaya. (2023) Exploring servicescape experiences across museum types. Journal of Services Marketing 37:6, pages 706-718.
Crossref
Crossref
Sanja Obradović & Aleksandra Tešin. (2023) Mountain winter getaways: Excitement versus boredom. Journal of Outdoor Recreation and Tourism 42, pages 100623.
Crossref
Crossref
Ghada Talat Alhothali, Felix Mavondo & Islam Elgammal. (2022) Sustainability of religious travel and tourism: a profile deviation perspective. Journal of Islamic Marketing 14:6, pages 1551-1576.
Crossref
Crossref
Euisoo Kim & Yunduk Jeong. (2022) Longing for the Victory of South Korean National Football Team: Sport Tourists to a Football Museum. Tourism Review International 26:4, pages 307-319.
Crossref
Crossref
Jahyun Goo, C. Derrick Huang, Chul Woo Yoo & Chulmo Koo. (2022) Smart Tourism Technologies’ Ambidexterity: Balancing Tourist’s Worries and Novelty Seeking for Travel Satisfaction. Information Systems Frontiers 24:6, pages 2139-2158.
Crossref
Crossref
Dahao Zhang, Chunshan Zhou, Dongqi Sun & Ying Qian. (2021) The influence of the spatial pattern of urban road networks on the quality of business environments: the case of Dalian City. Environment, Development and Sustainability 24:7, pages 9429-9446.
Crossref
Crossref
Allah Wasaya, Catherine Prentice & Aaron Hsiao. (2022) The influence of norms on tourist behavioural intentions. Journal of Hospitality and Tourism Management 50, pages 277-287.
Crossref
Crossref
M. F. Mpwanya. (2019) An Empirical Examination of the Overall Customer Satisfaction with the Service Delivery of Mobile Network Operators in South Africa. Global Business Review 23:1, pages 20-36.
Crossref
Crossref
Chunhui Huo, Javaria Hameed, Muhammad Waqas Sadiq, Gadah Albasher & Wedad Alqahtani. (2021) Tourism, environment and hotel management: an innovative perspective to address modern trends in contemporary tourism management. Business Process Management Journal 27:7, pages 2161-2180.
Crossref
Crossref
Pouya Zargar & Panteha Farmanesh. (2021) Satisfaction and Loyalty in Local Food Festival: Do Switching Barriers Matter?. SAGE Open 11:4, pages 215824402110503.
Crossref
Crossref
Jaehun Park & Byung Kwon Lee. (2021) An opinion-driven decision-support framework for benchmarking hotel service. Omega 103, pages 102415.
Crossref
Crossref
Kristian Suhartadi Widi Nugraha, Ika Barokah Suryaningsih & Ira Dwi Cahyanti. (2021) Destination quality, experience involvement And memorable tourism experience: is it relevant for rural tourism?. Management & Marketing. Challenges for the Knowledge Society 16:1, pages 69-85.
Crossref
Crossref
Snežana Milićević, Nikola Bošković & Marija Lakićević. (2021) Sustainable tourism development in mountain areas in Šumadija and Western Serbia. Journal of Mountain Science 18:3, pages 735-748.
Crossref
Crossref
Jeongyeon (Jennie) Ahn, Eun-Kyong (Cindy) Choi & Hyun-Woo Joung. (2020) Does Gender Moderate the Relationship among Festival Attendees’ Motivation, Perceived Value, Visitor Satisfaction, and Electronic Word-of-Mouth?. Information 11:9, pages 412.
Crossref
Crossref
Sima Rahimizhian, Turgay Avci & Kayode K. Eluwole. (2020) A conceptual model development of the impact of higher education service quality in guaranteeing edu‐tourists' satisfaction and behavioral intentions. Journal of Public Affairs 20:3.
Crossref
Crossref
Emanuela Conti, Massimiliano Vesci, Paola Castellani & Chiara Rossato. (2020) The role of the museumscape on positive word of mouth: examining Italian museums. The TQM Journal.
Crossref
Crossref
Maraj Rahman Sofi, Irfan Bashir, Mohammad Ashraf Parry & Altaf Dar. (2020) The effect of customer relationship management (CRM) dimensions on hotel customer’s satisfaction in Kashmir. International Journal of Tourism Cities 6:3, pages 601-620.
Crossref
Crossref
Hae-Ryong Kim & So-Yeon Yoon. (2020) How to Help Crowded Destinations: Tourist Anger vs. Sympathy and Role of Destination Social Responsibility. Sustainability 12:6, pages 2358.
Crossref
Crossref
Shahida Kanwel, Zhou Lingqiang, Muhammad Asif, Jinsoo Hwang, Abid Hussain & Arif Jameel. (2019) The Influence of Destination Image on Tourist Loyalty and Intention to Visit: Testing a Multiple Mediation Approach. Sustainability 11:22, pages 6401.
Crossref
Crossref
Meijing Zhou, Fuyuan Wang & Kaiyong Wang. (2019) Destination Service Encounter Modeling and Relationships with Tourist Satisfaction. Sustainability 11:4, pages 960.
Crossref
Crossref
Estelle van Tonder, Daniël J. Petzer, Naomi van Vuuren & Leon T. De Beer. (2018) Perceived value, relationship quality and positive WOM intention in banking. International Journal of Bank Marketing 36:7, pages 1347-1366.
Crossref
Crossref
Muhammad Hasnain Abbas Naqvi, Yushi Jiang, Mishal Hasnain Naqvi, Miao Miao, Changyong Liang & Shafaqat Mehmood. (2018) The Effect of Cultural Heritage Tourism on Tourist Word of Mouth: The Case of Lok Versa Festival, Pakistan. Sustainability 10:7, pages 2391.
Crossref
Crossref
María-Victoria Sánchez-Rebull, Veronika Rudchenko & Juan-Carlos Martín. (2018) The antecedents and consequences of customer satisfaction in tourism: a systematic literature review. Tourism and hospitality management 24:1, pages 151-183.
Crossref
Crossref
Reyner Pérez Campdesuñer, Gelmar García Vidal, Alexander Sánchez Rodríguez & Rodobaldo Martínez Vivar. (2017) STRUCTURAL EQUATION MODEL: INFLUENCE ON TOURIST SATISFACTION WITH DESTINATION ATRIBUTES. Tourism and hospitality management 23:2, pages 219-233.
Crossref
Crossref
Dogan GursoyEdward C. Bolden. 2017. The Routledge Handbook of Hospitality Marketing. The Routledge Handbook of Hospitality Marketing
43
53
.
Jorge Pelegrín-Borondo, Mario Arias-Oliva & Cristina Olarte-Pascual. (2016) Emotions, price and quality expectations in hotel services. Journal of Vacation Marketing 23:4, pages 322-338.
Crossref
Crossref
Majid Mohammad Shafiee, Reyhane Haghighizade & Shirin Rahimzadeh. (2016) A comparative investigation of the impact of e-marketing competitive strategies on e-loyalty with focusing on Porter's model. A comparative investigation of the impact of e-marketing competitive strategies on e-loyalty with focusing on Porter's model.
Abraham Pizam, Valeriya Shapoval & Taylor Ellis. (2016) Customer satisfaction and its measurement in hospitality enterprises: a revisit and update. International Journal of Contemporary Hospitality Management 28:1, pages 2-35.
Crossref
Crossref
Lu Lu, Christina G. Chi & Yi Liu. (2015) Authenticity, involvement, and image: Evaluating tourist experiences at historic districts. Tourism Management 50, pages 85-96.
Crossref
Crossref