Citations (64)
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Monica Cerdan Chiscano & Simon Darcy. (2023) Making cultural and tourist attractions accessible and inclusive for people with disability through value co-creation amidst COVID-19: a critical discourse analysis. Tourism Recreation Research 48:6, pages 856-870.
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Aaron Hsiao, Emily (Jintao) Ma, Anita Manfreda, Mandi Baker & Jingjing Xu. (2023) A social exchange perspective on boosting customer loyalty through culturally competent servers. Journal of Hospitality Marketing & Management 32:4, pages 555-577.
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Mihir P. Mehta, Gopal Kumar & M. Ramkumar. (2023) Customer expectations in the hotel industry during the COVID-19 pandemic: a global perspective using sentiment analysis. Tourism Recreation Research 48:1, pages 110-127.
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Kuo- Ning Liu & Clark Hu. (2022) Investigating the Impacts of Hotel Brand Experience on Brand Loyalty: The Mediating Role of Brand Positioning. International Journal of Hospitality & Tourism Administration 23:6, pages 1102-1124.
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Rei Yamashita. (2022) A quantitative scoping review of information search behaviour in sport tourism. Journal of Sport & Tourism 26:4, pages 363-386.
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Meng Yu, Mingming Cheng, Zhicheng Yu, Jie Tan & Zhiyong Li. (2022) Investigating Airbnb listings’ amenities relative to hotels. Current Issues in Tourism 25:19, pages 3168-3185.
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Shadma Shahid & Justin Paul. (2022) Examining guests’ experience in luxury hotels: evidence from an emerging market. Journal of Marketing Management 38:13-14, pages 1278-1306.
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Inyoung Jung, Jongsik Yu, Yoksamon Jeaheng & Heesup Han. (2022) Halal Product Attributes/Quality and Its Influence on Muslim Guests’ Loyalty for a Hotel. Journal of Quality Assurance in Hospitality & Tourism 0:0, pages 1-25.
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Osman Ahmed El-Said, Michael Smith & Wijdan Al Ghafri. (2021) Antecedents and outcomes of dining experience satisfaction in ethnic restaurants: The moderating role of food neophobia. Journal of Hospitality Marketing & Management 30:7, pages 799-824.
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Kuo-Ning Liu, Tung-I Tsai, Qu Xiao & Clark Hu. (2021) The impact of experience on brand loyalty: Mediating effect of images of Taiwan hotels. Journal of China Tourism Research 17:3, pages 395-414.
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Shalini Srivastava & Nidhi Singh. (2021) Do Corporate Social Responsibility (CSR) initiatives boost customer retention in the hotel industry? A moderation-mediation approach. Journal of Hospitality Marketing & Management 30:4, pages 459-485.
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Jiaqi Luo, Songshan (Sam) Huang & Renwu Wang. (2021) A fine-grained sentiment analysis of online guest reviews of economy hotels in China. Journal of Hospitality Marketing & Management 30:1, pages 71-95.
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Lori J. Sipe. (2021) Towards An Experience Innovation Canvas: A Framework for Measuring Innovation in the Hospitality and Tourism Industry. International Journal of Hospitality & Tourism Administration 22:1, pages 85-109.
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Gurel Cetin. (2020) Experience vs quality: predicting satisfaction and loyalty in services. The Service Industries Journal 40:15-16, pages 1167-1182.
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Yoksamon Jeaheng, Amr Al-Ansi & Heesup Han. (2020) Impacts of Halal-friendly services, facilities, and food and Beverages on Muslim travelers’ perceptions of service quality attributes, perceived price, satisfaction, trust, and loyalty. Journal of Hospitality Marketing & Management 29:7, pages 787-811.
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Jin Ai, Oscar Hengxuan Chi & Zhe Ouyang. (2019) Categorizing peer-to-peer review site features and examining their impacts on room sales. Journal of Hospitality Marketing & Management 28:7, pages 862-881.
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Yoksamon Jeaheng, Amr Al-Ansi & Heesup Han. (2019) Halal-friendly hotels: impact of halal-friendly attributes on guest purchase behaviors in the Thailand hotel industry. Journal of Travel & Tourism Marketing 36:6, pages 729-746.
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Ambrose Pak Ho Chan & Vincent Wing Sun Tung. (2019) Examining the effects of robotic service on brand experience: the moderating role of hotel segment. Journal of Travel & Tourism Marketing 36:4, pages 458-468.
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Miao Zhang, Peter BeomCheol Kim & Warren Goodsir. (2019) Effects of service experience attributes on customer attitudes and behaviours: the case of New Zealand café industry. Journal of Hospitality Marketing & Management 28:1, pages 28-50.
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Lori J. Sipe & Mark R. Testa. (2018) From Satisfied to Memorable: An Empirical Study of Service and Experience Dimensions on Guest Outcomes in the Hospitality Industry. Journal of Hospitality Marketing & Management 27:2, pages 178-195.
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Sung-Joon Yoon & Hyong-Ju Lee. (2017) Does Customer Experience Management Pay Off? Evidence from Local versus Global Hotel Brands in South Korea. Journal of Hospitality Marketing & Management 26:6, pages 585-605.
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Articles from other publishers (43)
Victor Oluwafemi Olorunsola, Mehmet Bahri Saydam, Taiwo Temitope Lasisi & Kayode Kolawole Eluwole. (2023) Customer experience management in capsule hotels: a content analysis of guest online review. Journal of Hospitality and Tourism Insights 6:5, pages 2462-2483.
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Karto Adiwijaya & N. Nurmala. (2023) Experiential marketing in the budget hotel: do Gen Y and Gen Z change the game?. Consumer Behavior in Tourism and Hospitality 18:4, pages 467-482.
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Sheng-Hshiung Tsaur, Hsiu-Yu Teng, Tien-Cheng Han & Jin-Hua Tu. (2023) Can perceived coolness enhance memorable customer experience? The role of customer engagement. International Journal of Contemporary Hospitality Management 35:12, pages 4468-4485.
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Alexandra Youssofi, Florence Jeannot, Eline Jongmans & Maud Dampérat. (2023) Designing the digitalized guest experience: A comprehensive framework and research agenda. Psychology & Marketing.
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Daisy X. F. Fan, Cathy H. C. Hsu & Andy Xiaofeng Liu. (2022) Transforming Brand Identity to Hotel Performance: The Moderating Effect of Social Capital. Journal of Hospitality & Tourism Research 47:7, pages 1270-1298.
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Vaishali Kaushal & Rajan Yadav. (2023) Exploring luxury hospitality customer experience of Maldives tourists amidst COVID-19 pandemic. Consumer Behavior in Tourism and Hospitality.
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Smitha Girija, Devika Rani Sharma & Vaishali Kaushal. (2022) Exploring dimensions of the customer experience at budget hotels during the COVID-19 pandemic: a netnography approach. Qualitative Market Research: An International Journal 26:4, pages 320-344.
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Mónica Veloso & Monica Gomez-Suarez. (2023) Customer experience in the hotel industry: a systematic literature review and research agenda. International Journal of Contemporary Hospitality Management 35:8, pages 3006-3028.
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Anita Manfreda, Rajka Presbury, Scott Richardson, Frans Melissen & Justin King. (2023) A balancing act: Negotiating authenticity in luxury lodges. Journal of Vacation Marketing, pages 135676672311729.
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Anita Manfreda, Frans Melissen, Rajka Presbury, Scott Richardson & Justin King. (2023) A model of luxury lodge experience quality. Journal of Hospitality and Tourism Management 54, pages 486-499.
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Attila Pohlmann, Franklin Velasco, Eva M. Guerra-Leal & Cesar J. Sepulveda. (2022) Elevating the boutique appeal: generating a sense of place in luxury hospitality through virtual tours. Consumer Behavior in Tourism and Hospitality 18:1, pages 66-80.
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Gagandeep NARULA, Tanuja KAUSHİK, Sarah HUSSAİN & Frederick DEMİCCO. (2022) Expectations of Domestic Women Business Travelers from Hotel Accommodation: A Perspective of Hotel Managers. Advances in Hospitality and Tourism Research (AHTR) 10:3, pages 337-360.
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Antónia Correia, Helena Reis, Sérgio Moro & Metin Kozak. (2022) Meaning of luxury in hospitality: An analysis of multiple destinations. Journal of Hospitality and Tourism Management 52, pages 392-402.
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Kuo-Ning Liu & Clark Hu. (2021) The incorporation of Mainland Chinese tourists' experiences into the Taiwan hotel branding process. Asia Pacific Journal of Marketing and Logistics 34:7, pages 1368-1391.
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Mohammad Shahidul Islam & Ksenia Kirillova. (2021) Nonverbal communication in hotels as a medium of experience co-creation. Tourism Management 87, pages 104363.
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Anna Farmaki, Elena Spanou & Prokopis Christou. (2021) Constructing meanings of luxury in Airbnb. International Journal of Contemporary Hospitality Management 33:10, pages 3306-3330.
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Supawat Meeprom & Pipatpong Fakfare. (2021) Unpacking the role of self-congruence, attendee engagement and emotional attachment in cultural events. International Journal of Event and Festival Management 12:4, pages 399-417.
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Jingjing Guan, Wanfei Wang, Zhigang Guo, Jin Hooi Chan & Xiaoguang Qi. (2021) Customer experience and brand loyalty in the full-service hotel sector: the role of brand affect. International Journal of Contemporary Hospitality Management 33:5, pages 1620-1645.
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Rozila Ahmad & Noel Scott. (2021) Benefits and challenges for Malaysian hotels when employing foreign workers and interns. International Journal of Culture, Tourism and Hospitality Research 15:2, pages 248-265.
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