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Journal of Hospitality Marketing & Management Volume 25, 2016 - Issue 1
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Articles

Empowerment in the Hospitality Industry in the United States

Drita KrujaTourism Department, University of Shkodra “Luigj Gurakuqi”, Shkodër, AlbaniaCorrespondence[email protected]
,
Huong HaUON Singapore, Singapore and Business School, University of Newcastle, Newcastle, Australia
,
Elvisa DrishtiBusiness Administration Department, University of Shkodra “Luigj Gurakuqi”, Shkodër, Albania
&
Ted OelfkeHospitality and Culinary Arts Department, Sandhills Community College, Pinehurst, North Carolina, USA
Pages 25-48 | Published online: 22 Apr 2015

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Shaker Bani-Melhem, Samina Quratulain & Mohd Ahmad Al-Hawari. (2020) Customer incivility and frontline employees’ revenge intentions: interaction effects of employee empowerment and turnover intentions. Journal of Hospitality Marketing & Management 29:4, pages 450-470.
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Yanjing Qu, WooMi Jo & Hwansuk Chris Choi. (2020) Gender Discrimination, Injustice, and Deviant Behavior among Hotel Employees: Role of Organizational Attachment. Journal of Quality Assurance in Hospitality & Tourism 21:1, pages 78-104.
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Huseyin Arasli, Cihan Alphun & Hasan Evrim Arici. (2019) Can balanced scorecard adoption mediate the impacts of environmental uncertainty on hotel performance? The moderating role of organizational decision-making structure. Journal of Hospitality Marketing & Management 28:8, pages 981-1009.
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Mohamed A. Nassar. (2018) Psychological empowerment and organisational change among hotel employees in Egypt. Research in Hospitality Management 7:2, pages 91-98.
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Ana Catarina Calheiros, Sérgio Moro & Paulo Rita. (2017) Sentiment Classification of Consumer-Generated Online Reviews Using Topic Modeling. Journal of Hospitality Marketing & Management 26:7, pages 675-693.
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Articles from other publishers (13)

Subburaj Alagarsamy, Sangeeta MehroliaRekha Hitha Aranha. (2020) The Mediating Effect of Employee Engagement: How Employee Psychological Empowerment Impacts the Employee Satisfaction? A Study of Maldivian Tourism Sector. Global Business Review 24:4, pages 768-786.
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Ling Su, Jeffery D. Houghton, SiYu Chen & WenChi Zou. (2022) Does organizational empowerment promote self-leadership in hotel management? An analysis based on employees' cultural value orientation. Journal of Hospitality and Tourism Management 53, pages 165-175.
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Young-joo Ahn & Jeanne Bessiere. (2022) The Role of Participative Leadership in Empowerment and Resident Participation. Sustainability 14:18, pages 11223.
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Tamara González-González, Desiderio J. García-Almeida & João Viseu. (2021) Frontline employee-driven change in hospitality firms: an analysis of receptionists’ personality on implemented suggestions. International Journal of Contemporary Hospitality Management 33:12, pages 4439-4459.
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Asier Baquero, Beatriz Delgado, Raquel Escortell & Juan Sapena. (2019) The influence of transformational and authentic leadership on the satisfaction of hotel customers in the Canary Islands. Tourism and Hospitality Research 20:3, pages 331-344.
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Carmen Castro-Casal, Guadalupe Vila-Vázquez & Álvaro Pardo-Gayoso. (2019) Sustaining Affective Commitment and Extra-Role Service among Hospitality Employees: Interactive Effect of Empowerment and Service Training. Sustainability 11:15, pages 4092.
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Baquero, Delgado, Escortell & Sapena. (2019) Authentic Leadership and Job Satisfaction: A Fuzzy-Set Qualitative Comparative Analysis (fsQCA). Sustainability 11:8, pages 2412.
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Elvira Tabaku & Drita Kruja. (2019) An integrated framework for customer loyalty in the hotel sector. Serbian Journal of Management 14:1, pages 205-221.
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Ruiying (Raine) Cai, Lu Lu & Dogan Gursoy. (2018) Effect of disruptive customer behaviors on others' overall service experience: An appraisal theory perspective. Tourism Management 69, pages 330-344.
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E Maryani, E Ningrum, N Nandi, A Yani & R Rosita. (2018) Hospitality Skills of Homestay’s Hosts at Ciletuh Palabuhanratu National Geopark, Indonesia. IOP Conference Series: Earth and Environmental Science 145, pages 012075.
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Elizabeth George & Zakkariya K.A.Elizabeth George & Zakkariya K.A.. 2018. Psychological Empowerment and Job Satisfaction in the Banking Sector. Psychological Empowerment and Job Satisfaction in the Banking Sector 21 46 .
Dogan Gursoy, Raine (Ruiying) Cai & Gerardo Joel Anaya. (2017) Developing a typology of disruptive customer behaviors. International Journal of Contemporary Hospitality Management 29:9, pages 2341-2360.
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Osman M. Karatepe & Olusegun A. Olugbade. (2016) The mediating role of work engagement in the relationship between high-performance work practices and job outcomes of employees in Nigeria. International Journal of Contemporary Hospitality Management 28:10, pages 2350-2371.
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