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Original Articles

From Satisfied to Memorable: An Empirical Study of Service and Experience Dimensions on Guest Outcomes in the Hospitality Industry

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Read on this site (21)

Erose Sthapit, Brian Garrod, Dafnis N. Coudounaris, Peter Björk, Emrullah Erul & Hanqun Song. (2023) Antecedents and outcomes of memorable wildlife tourism experiences. Journal of Ecotourism 0:0, pages 1-24.
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Dora Rašan & Marina Laškarin Ažić. (2023) Key dimensions of memorable gastronomic experience: application of Q-methodology. Journal of Hospitality Marketing & Management 32:5, pages 615-630.
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Sihem Ben Saad. (2023) Toward Better Digital Advertising: The Role of the Anthropomorphic Virtual Agent. Journal of Current Issues & Research in Advertising 44:3, pages 295-331.
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Yi-Ju Lee. (2023) Gamification and the festival experience: the case of Taiwan. Current Issues in Tourism 26:8, pages 1311-1326.
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Sheila J. Backman, Yu-Chih Huang, Chun-Chu Chen, Hsiao-Yun Lee & Jen-Son Cheng. (2023) Engaging with restorative environments in wellness tourism. Current Issues in Tourism 26:5, pages 789-806.
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Nimit Soonsan. (2022) Examining Antecedents on Chinese Customer Loyalty in the Boutique Hotel Business. Journal of Quality Assurance in Hospitality & Tourism 23:6, pages 1430-1450.
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Kuo- Ning Liu & Clark Hu. (2022) Investigating the Impacts of Hotel Brand Experience on Brand Loyalty: The Mediating Role of Brand Positioning. International Journal of Hospitality & Tourism Administration 23:6, pages 1102-1124.
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Jessica Mei Pung, C. Khoo, G. Del Chiappa & C. Lee. (2022) Tourist transformation: an empirical analysis of female and male experiences. Tourism Recreation Research 0:0, pages 1-15.
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Kuo-Ning Liu, Tung-I Tsai, Qu Xiao & Clark Hu. (2021) The impact of experience on brand loyalty: Mediating effect of images of Taiwan hotels. Journal of China Tourism Research 17:3, pages 395-414.
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Hossein Olya, Levent Altinay, Anna Farmaki, Ainur Kenebayeva & Dogan Gursoy. (2021) Hotels’ sustainability practices and guests’ familiarity, attitudes and behaviours. Journal of Sustainable Tourism 29:7, pages 1063-1081.
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Louise Buxton & Eleni Michopoulou. (2021) Value Co-Creation and Co-Destruction: Considerations of Spa Servicescapes. Tourism Planning & Development 18:2, pages 210-225.
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Lori J. Sipe. (2021) Towards An Experience Innovation Canvas: A Framework for Measuring Innovation in the Hospitality and Tourism Industry. International Journal of Hospitality & Tourism Administration 22:1, pages 85-109.
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Sheng-Hshiung Tsaur & Pei-Chun Lo. (2020) Measuring memorable dining experiences and related emotions in fine dining restaurants. Journal of Hospitality Marketing & Management 29:8, pages 887-910.
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İlker Şahin & F. Özlem Güzel. (2020) Do experiential destination attributes create emotional arousal and memory? : A comparative research approach. Journal of Hospitality Marketing & Management 29:8, pages 956-986.
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Weng Marc Lim, Teck Weng Jee, Kar Seng Loh & Elena Gregoria Chin-Fern Chai. (2020) Ambience and social interaction effects on customer patronage of traditional coffeehouses: Insights from kopitiams. Journal of Hospitality Marketing & Management 29:2, pages 182-201.
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Patrizia Daniela Modica, Levent Altinay, Anna Farmaki, Dogan Gursoy & Mariangela Zenga. (2020) Consumer perceptions towards sustainable supply chain practices in the hospitality industry. Current Issues in Tourism 23:3, pages 358-375.
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Jerusha B. Greenwood, P. Brian Greenwood, William W. Hendricks & Kelly Bruther-Blakely. (2019) Embracing the Experience Economy: A Case Study of Cal Poly, San Luis Obispo. SCHOLE: A Journal of Leisure Studies and Recreation Education 34:2, pages 84-95.
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Jiseon Ahn, Ki-Joon Back & Petra Barišić. (2019) The effect of dynamic integrated resort experience on Croatian customer behavior. Journal of Travel & Tourism Marketing 36:3, pages 358-370.
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Girish Prayag, Saman Hassibi & Robin Nunkoo. (2019) A systematic review of consumer satisfaction studies in hospitality journals: conceptual development, research approaches and future prospects. Journal of Hospitality Marketing & Management 28:1, pages 51-80.
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Miao Zhang, Peter BeomCheol Kim & Warren Goodsir. (2019) Effects of service experience attributes on customer attitudes and behaviours: the case of New Zealand café industry. Journal of Hospitality Marketing & Management 28:1, pages 28-50.
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Muhammad Abid Saleem, Asif Yaseen & Allah Wasaya. (2018) Drivers of customer loyalty and word of mouth intentions: moderating role of interactional justice. Journal of Hospitality Marketing & Management 27:8, pages 877-904.
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Articles from other publishers (26)

Marek Nowacki & Agnieszka Niezgoda. (2023) Identifying memorable hotel experiences: analysis of TripAdvisor reviews . Miscellanea Geographica 27:2, pages 66-74.
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Sindy Wu & So Yeon Kim. (2023) Escapist Experiences in Retail Stores Based on Restorative and Turnerian Escape Shopping Environments. Archives of Design Research 36:1, pages 43-57.
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Nina Marianne Iversen, Carmel Foley & Leif Egil Hem. (2023) The Role of Immersive Festival Experiences, Identity, And Memory in Cultural Heritage Tourism. Event Management 27:1, pages 33-50.
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Dorottya Ginovszky-Bodnár. (2023) A gyulai Almásy-kastély Látogatóközpontban végzett, a látogatóI élmény feltárását célzó kvantitatív kutatás bemutatása. Vezetéstudomány / Budapest Management Review 54:1, pages 38-51.
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Evangelia Marinakou, Charalampos Giousmpasoglou & Kanpisuth Sakulrungsap. (2023) Customer intention to reuse self-ordering kiosks in fast-food restaurant: the case of Bangkok, Thailand. Tourism and hospitality management 29:4, pages 545-559.
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Ester Napolitano, Marcello Atzeni, Aise Kim & Giacomo Del Chiappa. (2022) Diverse socialising patterns in wine tourist experiences: A segmentation‐based analysis of visitors to the wineries in South Australia. International Journal of Tourism Research 24:6, pages 839-853.
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Elena A. FEDOROVA & Lyubov' E. KHRUSTOVA. (2022) Approaches to the interpretation of the classical model of the experience economy. Finance and Credit 28:10, pages 2180-2200.
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Sameer Hosany, Erose Sthapit & Peter Björk. (2022) Memorable tourism experience: A review and research agenda. Psychology & Marketing 39:8, pages 1467-1486.
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Kuo-Ning Liu & Clark Hu. (2021) The incorporation of Mainland Chinese tourists' experiences into the Taiwan hotel branding process. Asia Pacific Journal of Marketing and Logistics 34:7, pages 1368-1391.
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Inês Carvalho & Valerie Sheppard. (2021) Memorable experiences in language travel. Tourism and Hospitality Research 22:2, pages 149-163.
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Manuel Alector Ribeiro, Dogan Gursoy & Oscar Hengxuan Chi. (2021) Customer Acceptance of Autonomous Vehicles in Travel and Tourism. Journal of Travel Research 61:3, pages 620-636.
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Anne-Marie Lebrun, Che-Jen Su & Patrick Bouchet. (2021) Domestic tourists’ experience in protected natural parks: A new trend in pandemic crisis?. Journal of Outdoor Recreation and Tourism 35, pages 100398.
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Yi‐Ju Lee. (2021) Tourist behavioural intentions in ghost tourism: The case of Taiwan. International Journal of Tourism Research 23:5, pages 958-970.
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Yusi Cheng, Wei Wei, Yunying Zhong & Lu Zhang. (2021) The empowering role of hospitable telemedicine experience in reducing isolation and anxiety: evidence from the COVID-19 pandemic. International Journal of Contemporary Hospitality Management 33:3, pages 851-872.
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Emma H. Wood. (2019) I Remember How We All Felt: Perceived Emotional Synchrony through Tourist Memory Sharing. Journal of Travel Research 59:8, pages 1339-1352.
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Gordy Pleyers & Ingrid Poncin. (2020) Non-immersive virtual reality technologies in real estate: How customer experience drives attitudes toward properties and the service provider. Journal of Retailing and Consumer Services 57, pages 102175.
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Chung-En Yu & Xinyu Zhang. (2020) The embedded feelings in local gastronomy: a sentiment analysis of online reviews. Journal of Hospitality and Tourism Technology 11:3, pages 461-478.
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Anikó Kelemen-Erdős & Ariel Zoltán Mitev. (2020) Eszképizmustól az ajánlásig – Élményfokozatok és hatásai a romkocsmákban = From Escapism To Recommendation – Experience Stages and Their Impact on Guests in Ruinpubs. Turizmus Bulletin 20:2, pages 14-21.
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Emma Harriet Wood & Maarit Kinnunen. (2020) Emotion, memory and re-collective value: shared festival experiences. International Journal of Contemporary Hospitality Management 32:3, pages 1275-1298.
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Vanessa Apaolaza, Patrick Hartmann, Cristobal Fernández-Robin & Diego Yáñez. (2020) Natural plants in hospitality servicescapes: the role of perceived aesthetic value. International Journal of Contemporary Hospitality Management 32:2, pages 665-682.
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Soraia Garcês, Margarida Pocinho & Saul Neves de Jesus. 2020. Multilevel Approach to Competitiveness in the Global Tourism Industry. Multilevel Approach to Competitiveness in the Global Tourism Industry 98 119 .
Si Shi, Dogan Gursoy & Liujing Chen. (2019) Conceptualizing home-sharing lodging experience and its impact on destination image perception: A mixed method approach. Tourism Management 75, pages 245-256.
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Joern Buehring & Barry O’Mahony. (2019) Designing memorable guest experiences. Journal of Hospitality and Tourism Insights 2:4, pages 358-376.
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Nikola Naumov. 2019. Robots, Artificial Intelligence, and Service Automation in Travel, Tourism and Hospitality. Robots, Artificial Intelligence, and Service Automation in Travel, Tourism and Hospitality 123 133 .
Dorottya Bodnár. (2019) Múzeumi látogatói élmény. Turizmus Bulletin, pages 35-51.
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Hongxia Lin, Meng Zhang, Dogan Gursoy & Xiaorong Fu. (2019) Impact of tourist-to-tourist interaction on tourism experience: The mediating role of cohesion and intimacy. Annals of Tourism Research 76, pages 153-167.
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