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Sachin Kumar & Balbir Singh. (2023) What drives students to adopt m-learning apps? The role of e-WOM in signalling theory perspective. Behaviour & Information Technology 42:12, pages 2042-2059.
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Ricardo Filipe Ramos, Rui Biscaia, Sérgio Moro & Thilo Kunkel. (2023) Understanding the importance of sport stadium visits to teams and cities through the eyes of online reviewers. Leisure Studies 42:5, pages 693-708.
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Xiaolin Li, Li Ma, Benjiang Lu & Kexin Huang. (2023) Sincere or Falsehearted? Investigation of Online Reviews and Merchant Response. International Journal of Electronic Commerce 27:2, pages 185-209.
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Xinming Deng, Wenyun Qiu, Lingyun Zhang & Jiurui He. (2023) Within-group multimarket contact, service diversity and consumer rating: Evidence from the hotel industry. Journal of Hospitality Marketing & Management 32:1, pages 122-149.
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Jie Wu & Narisa Zhao. (2023) What consumer complaints should hoteliers prioritize? Analysis of online reviews under different market segments. Journal of Hospitality Marketing & Management 32:1, pages 1-28.
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Zihan Wei, Mingli Zhang & Yaxin Ming. (2023) Understanding the effect of tourists’ attribute-level experiences on satisfaction – a cross-cultural study leveraging deep learning. Current Issues in Tourism 26:1, pages 105-121.
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Elísabet Mora, Natalia Vila & Inés Küster. (2022) Qualitative social media content analysis as teaching-learning method in higher education. Interactive Learning Environments 0:0, pages 1-15.
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Irene Roozen & Mariet Raedts. (2022) The Effects of Language Errors in Service Recovery Communication on Customers’ Hotel Perceptions and Booking Intentions. Journal of Quality Assurance in Hospitality & Tourism 23:3, pages 615-638.
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Clérito Kaveski Peres & Edson Pacheco Paladini. (2021) Exploring the attributes of hotel service quality in Florianópolis-SC, Brazil: An analysis of tripAdvisor reviews. Cogent Business & Management 8:1.
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Gökhan Aydin. (2020) Social media engagement and organic post effectiveness: A roadmap for increasing the effectiveness of social media use in hospitality industry. Journal of Hospitality Marketing & Management 29:1, pages 1-21.
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Shahin Sharifi. (2019) Examining the impacts of positive and negative online consumer reviews on behavioral intentions: Role of need for cognitive closure and satisfaction guarantees. Journal of Hospitality Marketing & Management 28:4, pages 397-426.
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