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Research Article

Emotional exhaustion and its consequences for hotel service quality: the critical role of workload and supervisor support

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Kuang-Yu Chang, Wen-Hsien Chang & Yu-Chen Yeh. (2023) The Effect of Role Stress and Emotional Exhaustion on Well-being Among Pilots: The Moderating Effect of Leisure Participation. The International Journal of Aerospace Psychology 0:0, pages 1-14.
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Islam Elbayoumi Salem, Haidar Abbas, Mohamed Mousa, Hassan Aideed & Ahmed Mohamed Elbaz. (2023) Does dysfunctional customer behavior really impact the turnover intention of hotel guest-contact employees? The role of wisdom leadership and job embeddedness. Journal of Hospitality Marketing & Management 32:2, pages 150-173.
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Lijing Zhao, Phillip M. Jolly & Shuming Zhao. (2023) Do illegitimate tasks undermine hospitality employees’ proactive customer service performance? A moderated dual-path model. Journal of Hospitality Marketing & Management 32:1, pages 95-121.
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Shyju P.J.Kunwar Singh, Jithendran Kokkranikal, Rahul Bharadwaj, Somesh Rai & Jiju Antony. (2023) Service Quality and Customer Satisfaction in Hospitality, Leisure, Sport and Tourism: An Assessment of Research in Web of Science. Journal of Quality Assurance in Hospitality & Tourism 24:1, pages 24-50.
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Saeid Nosrati, Niusha Talebzadeh, Ali Ozturen & Levent Altinay. Investigating a sequential mediation effect between unethical leadership and unethical pro-family behavior: testing moral awareness as a moderator. Journal of Hospitality Marketing & Management 0:0, pages 1-25.
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Articles from other publishers (23)

Guojie Zhang, Xueqin Jian, Jinyan Chen & Yue Liu. (2023) Riding the storm: Understanding how peer-to-peer accommodation hosts manage role stress and the host-guest relationship. Journal of Hospitality and Tourism Management 57, pages 179-189.
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Melanie Pius Dsouza, Ankitha Shetty, Tantri Keerthi Dinesh & Pooja Damodar. (2023) Stimulating employee performance and well-being: a review of mindfulness impact in the hospitality sector. IIMBG Journal of Sustainable Business and Innovation 1:1, pages 4-17.
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Anupriya Singh & Shalini Srivastava. (2023) Consequences of workplace bullying on hotel employees: a three-wave longitudinal approach. International Journal of Conflict Management 34:5, pages 982-1003.
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Shaikha Ebrahim AlMutawa, Kamarul Zaman Ahmad, Mohamed Hussein Behery & Ibrahim Tabche. (2023) A moderated-mediated model for examining the impact of fear of pandemic on employees’ turnover intention in Dubai’s hospitality and tourism industry. Journal of Asia Business Studies 17:5, pages 971-991.
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Valérie Barraud-Didier, Anne-Laure Gatignon-Turnau & Loïc Mazenc. (2023) Stresseurs au travail, épuisement émotionnel et intention de l’agriculteur de quitter précocement sa profession. Économie rurale:385, pages 63-81.
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In-Jo Park & Shenyang Hai. (2023) Person-organization fit, person-job fit and organizational commitment among hotel employees: the roles of positive affect and calling. International Journal of Contemporary Hospitality Management.
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Belén Bande, Takuma Kimura, Pilar Fernández-Ferrín, Sandra Castro-González & Abhishek Goel. (2023) Are self-sacrificing employees liked by their supervisor?. Eurasian Business Review.
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Edem Maxwell Azila-Gbettor. (2022) Citizenship fatigue and psychological ownership among employees in family hotels: moderating effect of family management. Journal of Hospitality and Tourism Insights 6:2, pages 674-696.
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. (2023) Importance of a Good Relationship between Local and International Employees in an MNC: A Case Study on Samsung, London, UK. Canadian Journal of Business and Information Studies, pages 22-48.
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Wan Yang & Shi (Tracy) Xu. (2023) Should We Be More Mindful? The Joint Impact of an Abusive Work Environment and Mindfulness on Employee Well-Being and Turnover Intentions. Journal of Hospitality & Tourism Research, pages 109634802311568.
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Chin Ann Chong, Lee Peng Ng & I-Chi Chen. (2023) The impact of job insecurity on job burnout among hospitality employees during COVID-19 pandemic: the moderating role of supervisor and co-worker support. International Hospitality Review.
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Nurcan Çetiner, Ayşe Atar Yilmaz, Ece Konaklioğlu & Melahat Öneren. (2023) Find the hidden crab; research on destructive behaviors at the managerial levels of the accommodation business. Tourism and hospitality management 29:4, pages 531-544.
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Anxin Xu, Haimei Zeng, Qiuqin Zheng & Xiaofeng Su. (2022) The influence of leader–signaled knowledge hiding on tourism employees’ work withdrawal behavior: A moderated mediating model. Frontiers in Psychology 13.
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Emre TOPRAK, Mustafa ÇELEBİ & Pınar ORMAN. (2022) Öğretmenlerin Mesleki Tükenmişlik Düzeylerini Azaltmada Öncelenmesi Gereken Mesleki Sosyal Destek FaktörleriProfessional Social Support Factors to be Prioritized in Reducing Professional Burnout Levels of Teachers. Pamukkale University Journal of Education.
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Omer Farooq Malik, Nazish Jawad, Asif Shahzad & Aamer Waheed. (2022) Longitudinal relations between abusive supervision, subordinates’ emotional exhaustion, and job neglect among Pakistani Nurses: The moderating role of self-compassion. Current Psychology.
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Justice K. Kodom-Wiredu, Alan Coetzer, Janice Redmond & Jalleh Sharafizad. (2022) Informal learning research in hospitality and tourism: A systematic literature review. Journal of Hospitality and Tourism Management 52, pages 13-28.
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Ying Song & Zhenzhi Zhao. (2022) Social Undermining and Interpersonal Rumination among Employees: The Mediating Role of Being the Subject of Envy and the Moderating Role of Social Support. International Journal of Environmental Research and Public Health 19:14, pages 8419.
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Aleksandra Grobelna. (2022) A Study–Life Conflict and Its Impact on Tourism and Hospitality Students’ Burnout and Their Employment Aspirations. Sustainability 14:11, pages 6608.
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Ibrahim A. Elshaer, Alaa M. S. Azazz & Samar K. Saad. (2022) Unethical Organization Behavior: Antecedents and Consequences in the Tourism Industry. International Journal of Environmental Research and Public Health 19:9, pages 4972.
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In-Jo Park, Shenyang Hai & Peter Beomcheol Kim. (2022) How capricious supervisors affect hospitality employees’ service performance? A diary study from the employees’ emotional perspective. Journal of Hospitality & Tourism Research, pages 109634802210767.
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Phillip M. Jolly, Susan E. Gordon & Timothy T. Self. (2021) Family-supportive supervisor behaviors and employee turnover intention in the foodservice industry: does gender matter?. International Journal of Contemporary Hospitality Management 34:3, pages 1084-1105.
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Mary Monica Jiony, Tek Yew Lew, Daria Gom, Geoffrey Harvey Tanakinjal & Stephen SondohJr.Jr.. (2021) Influence of Cultural Intelligence and Psychological Capital on Service Quality: A Study of the Hotel Industry in Sabah, Malaysia. Sustainability 13:19, pages 10809.
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Fangfang Xu, Shiyong Xu, Jinqiang Zhu, Jinyi Zhou, Bainan Zhang & Chunmeng Yang. (2021) Why and When Do Good Soldiers Behave Unethically? Introducing Conservation of Resources Theory to Explain the Curvilinear Effects of Organizational Citizenship Behavior. Frontiers in Psychology 12.
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