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Subhodeep Mukherjee, Manish Mohan Baral, Ramji Nagariya, Chittipaka Venkataiah, U. V. Adinarayana Rao & K. Srinivasa Rao. (2023) Systematic literature review and future research directions for service robots in hospitality and tourism industries. The Service Industries Journal 43:15-16, pages 1083-1116.
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Aaron Hsiao, Emily (Jintao) Ma, Anita Manfreda, Mandi Baker & Jingjing Xu. (2023) A social exchange perspective on boosting customer loyalty through culturally competent servers. Journal of Hospitality Marketing & Management 32:4, pages 555-577.
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Keyoor Purani & Krishnan Jeesha. (2023) Webcare salience and consumer engagement: The moderating effects of webcare valence, conversational human voice and response time. Journal of Hospitality Marketing & Management 32:3, pages 363-384.
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Dan Jin, Robin B. DiPietro, Kawon (Kathy) Kim, Fang Meng & Edwin N. Torries. (2023) Influence of customer value mind-set on affective and behavioral service outcomes: role of the scope and scale of service offerings at various touchpoints. Journal of Hospitality Marketing & Management 32:3, pages 340-362.
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Mir Shahid Satar, Raouf Ahmad Rather, Shakir Hussain Parrey, Huda Khan & Tareq Rasul. (2023) Eliciting consumer-engagement and experience to foster consumer-based-brand-equity: moderation of perceived-health-beliefs. The Service Industries Journal 0:0, pages 1-26.
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Sayed Darwish Elgarhy, Wael Mohamed Abdel Naby Abdel Rahieem & Mostafa Abdulmawla. (2023) Influences of Gamification on Repurchase Intention and Intrinsic Motivations in Egyptian Hotels and Travel Agencies: The Mediating Role of Customer Engagement. Journal of Quality Assurance in Hospitality & Tourism 0:0, pages 1-23.
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Esi Akyere Mensah & Kwaku Adutwum Boakye. (2023) Conceptualizing Post-COVID 19 Tourism Recovery: A Three-Step Framework. Tourism Planning & Development 20:1, pages 37-61.
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Ching-Fu Chen, Christopher White & Wan-Han Ting. (2022) Consumer engagement and place identity in online travel forums. Tourism Recreation Research 0:0, pages 1-11.
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Navin Kumar, Rajeev Kumar Panda & Kishalay Adhikari. (2022) Transforming tourists’ intentions through destination engagement: insights from transformative learning theory. The Service Industries Journal 42:9-10, pages 688-715.
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Articles from other publishers (13)
Mónica Veloso & Monica Gomez-Suarez. (2023) Customer experience in the hotel industry: a systematic literature review and research agenda. International Journal of Contemporary Hospitality Management 35:8, pages 3006-3028.
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Xiaowei Wang, Mingming Cheng, Shanshi Li & Ruochen Jiang. (2023) The interaction effect of emoji and social media content on consumer engagement: A mixed approach on peer-to-peer accommodation brands. Tourism Management 96, pages 104696.
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Shujie Fang, Xiaoyun Han & Shuping Chen. (2022) The Impact of Tourist–Robot Interaction on Tourist Engagement in the Hospitality Industry: A Mixed-Method Study. Cornell Hospitality Quarterly 64:2, pages 246-266.
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Sheng-Hshiung Tsaur, Hsiu-Yu Teng, Tien-Cheng Han & Jin-Hua Tu. (2023) Can perceived coolness enhance memorable customer experience? The role of customer engagement. International Journal of Contemporary Hospitality Management.
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Indrani Paul & Gobinda Roy. (2023) Tourist's engagement in eco-tourism: A review and research agenda. Journal of Hospitality and Tourism Management 54, pages 316-328.
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Amy Gaetjens, Armando Maria Corsi & Carolin Plewa. (2023) Customer engagement in domestic wine tourism: The role of motivations. Journal of Destination Marketing & Management 27, pages 100761.
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Kadir Çakar & Şehmus Aykol. (2022) The past of tourist behaviour in hospitality and tourism in difficult times: a systematic review of literature (1978–2020). International Journal of Contemporary Hospitality Management 35:2, pages 630-656.
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Hongfei Liu & Chanaka Jayawardhena. 2023. The Palgrave Handbook of Interactive Marketing. The Palgrave Handbook of Interactive Marketing
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Rezarta Sallaku & Vania Vigolo. (2022) Predicting customer loyalty to Airbnb using PLS-SEM: the role of authenticity, interactivity, involvement and customer engagement. The TQM Journal.
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Asmara KHAİRANİ & Ira FACHİRA. (2022) The influence of cognitive and emotional engagement on digital content marketing in the tourism industry. Journal of Tourism Leisure and Hospitality 4:1, pages 14-29.
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Ali B. Mahmoud, Alexander Berman, Shehnaz Tehseen & Dieu Hack-Polay. 2022. Handbook of Research on Consumer Behavior Change and Data Analytics in the Socio-Digital Era. Handbook of Research on Consumer Behavior Change and Data Analytics in the Socio-Digital Era
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Ligang Zhang, Xingrong Wang, Yi Li, Yan Zhu, Feng Wei & Shaoqiong Zhao. (2022) Social Communication of Transportation: A Bridge Model Connecting Tourism Destination and Psychological Perception. Frontiers in Psychology 12.
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Tamara González-González, Desiderio J. García-Almeida & João Viseu. (2021) Frontline employee-driven change in hospitality firms: an analysis of receptionists’ personality on implemented suggestions. International Journal of Contemporary Hospitality Management 33:12, pages 4439-4459.
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