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Research Article

A look back and a leap forward: a review and synthesis of big data and artificial intelligence literature in hospitality and tourism

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Martina Nannelli, Francesco Capone & Luciana Lazzeretti. (2023) Artificial intelligence in hospitality and tourism. State of the art and future research avenues. European Planning Studies 31:7, pages 1325-1344.
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Jacques Bulchand-Gidumal, Eduardo William Secin, Peter O’Connor & Dimitrios Buhalis. (2023) Artificial intelligence’s impact on hospitality and tourism marketing: exploring key themes and addressing challenges. Current Issues in Tourism 0:0, pages 1-18.
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Preeti Jain, Rajesh Kr. Singh, Ruchi Mishra & Nripendra P. Rana. (2023) Emerging dimensions of blockchain application in tourism and hospitality sector: a systematic literature review. Journal of Hospitality Marketing & Management 32:4, pages 454-476.
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Jie Wu & Narisa Zhao. (2023) What consumer complaints should hoteliers prioritize? Analysis of online reviews under different market segments. Journal of Hospitality Marketing & Management 32:1, pages 1-28.
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Fikru K. Alemayehu, Sigbjørn L. Tveteraas & Subal C. Kumbhakar. (2023) Effects of management practices for using the SaaS system on performance of hospitality firms in Norway. Scandinavian Journal of Hospitality and Tourism 23:1, pages 114-140.
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Mehmet Bahri Saydam, Hasan Evrim Arici & Mehmet Ali Koseoglu. (2022) How does the tourism and hospitality industry use artificial intelligence? A review of empirical studies and future research agenda. Journal of Hospitality Marketing & Management 31:8, pages 908-936.
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Chih-Hsing Liu, Jeou-Shyan Horng, Sheng-Fang Chou, Tai-Yi Yu & Yen-Ling Ng. (2022) Antecedents and consequences of new technology application behavior on word of mouth: The moderating roles of perceived interactivity. Journal of Hospitality Marketing & Management 31:7, pages 872-898.
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Rei Yamashita. (2022) A quantitative scoping review of information search behaviour in sport tourism. Journal of Sport & Tourism 26:4, pages 363-386.
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Articles from other publishers (12)

Si Shi, Yang Chen & Christy M. K. Cheung. (2023) How technostressors influence job and family satisfaction: Exploring the role of work–family conflict. Information Systems Journal 33:4, pages 953-985.
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Xi Zheng, Junyi Huang, Jing Wu, Shaolong Sun & Shouyang Wang. (2023) Emerging trends in online reviews research in hospitality and tourism: A scientometric update (2000−2020). Tourism Management Perspectives 47, pages 101105.
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Jeou-Shyan Horng, Chih-Hsing Liu, Sheng-Fang Chou, Tai-Yi Yu & Yen-Ling Ng. (2022) Modelling competitive advantage using the concepts of big data and social media to develop a sustainability strategy. Tourism Review 78:3, pages 712-725.
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Haiyan Kong, Kangping Wang, Xuejie Qiu, Catherine Cheung & Naipeng Bu. (2022) 30 years of artificial intelligence (AI) research relating to the hospitality and tourism industry. International Journal of Contemporary Hospitality Management 35:6, pages 2157-2177.
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Praveen Joshi, Mohammed Hasanuzzaman, Chandra Thapa, Haithem Afli & Ted Scully. (2023) Enabling All In-Edge Deep Learning: A Literature Review. IEEE Access 11, pages 3431-3460.
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Pauline A. Milwood, Sarah Hartman-Caverly & Wesley S. Roehl. 2023. Information and Communication Technologies in Tourism 2023. Information and Communication Technologies in Tourism 2023 243 254 .
Fiona X. Yang, Ying Li, Xiaotong Li & Jia Yuan. (2022) The beauty premium of tour guides in the customer decision-making process: An AI-based big data analysis. Tourism Management 93, pages 104575.
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Célia M. Q. Ramos. 2022. Encyclopedia of Data Science and Machine Learning. Encyclopedia of Data Science and Machine Learning 579 594 .
Xi Chen, Qinjin Li, Fuxia Zou, Dan Wang, Tao Li & Mengyao Hu. (2022) Precision Marketing Strategy for Ecotourism Based on Data Mining and User Images. Mobile Information Systems 2022, pages 1-8.
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Jue Wang, Hyun-Jeong Ban & Hak-Seon Kim. (2022) Big Data and Sustainability in the Tourism Industry. Sustainability 14:13, pages 7697.
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Gang Li & Jinlong Cheng. (2022) Research on Tourism Resource Evaluation Based on Artificial Intelligence Neural Network Model. Advances in Meteorology 2022, pages 1-9.
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Mengying Zhang, Dogan Gursoy, Zhangyao Zhu & Si Shi. (2021) Impact of anthropomorphic features of artificially intelligent service robots on consumer acceptance: moderating role of sense of humor. International Journal of Contemporary Hospitality Management 33:11, pages 3883-3905.
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