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Journal of Hospitality Marketing & Management Volume 31, 2022 - Issue 5
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Research Article

Modeling consumers’ trust in mobile food delivery apps: perspectives of technology acceptance model, mobile service quality and personalization-privacy theory

Diep Ngoc Sua Faculty of Tourism, University of Economics, The University of Danang, Danang, VietnamCorrespondence[email protected]
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,
Nguyen An Ngoc Nguyenb Institute of International Management (IMBA), College of Management, National Cheng Kung University, Tainan City, TaiwanView further author information
,
Ly Ngoc Thi Nguyena Faculty of Tourism, University of Economics, The University of Danang, Danang, VietnamView further author information
,
Tuan Trong Luuc School of Business, Law & Entrepreneurship, Swinburne University of Technology, Hawthorn, AustraliaView further author information
&
Duy Quy Nguyen-Phuocd Faculty of Road and Bridge Engineering, University of Technology and Sciences, The University of Danang, Danang, VietnamView further author information
Pages 535-569 | Published online: 05 Jan 2022

Citations (9)

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Meike Rombach, Ani Kartikasari, David L. Dean, Dwi Suhartanto & Brendan T. Chen. (2023) Determinants of customer loyalty to online food service delivery: evidence from Indonesia, Taiwan, and New Zealand. Journal of Hospitality Marketing & Management 32:6, pages 818-842.
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Khuram Shahzad, Qingyu Zhang & Muhammad Ashfaq. (2023) Understanding customer attitudes and behaviors towards drone food delivery services: An investigation of customer motivations and challenges. Journal of Hospitality Marketing & Management 0:0, pages 1-23.
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Víctor Calderón-Fajardo, María Jesús Carrasco-Santos & Carlos Rossi Jiménez. (2023) The intention of consumers to use augmented reality apps in gastronomy – case of Málaga. Current Issues in Tourism 26:9, pages 1446-1462.
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Binh Nguyen Thi, Thi Lan Anh Tran, Thi Thu Hien Tran, Thanh Thao Le, Phan Nhat Hang Tran & Minh Hieu Nguyen. (2022) Factors influencing continuance intention of online shopping of generation Y and Z during the new normal in Vietnam. Cogent Business & Management 9:1.
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Diana Escandon-Barbosa & Jairo Salas-Paramo. (2022) Technology Adoption Intention of Virtual Reality in Tourism: Tourist and Tourism Agencies Perspective. Journal of Quality Assurance in Hospitality & Tourism 0:0, pages 1-15.
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Kareem M. Selem, Muhammad Haroon Shoukat, Rimsha Khalid & Mohsin Raza. Guest interaction with hotel booking website information: scale development and validation of antecedents and consequences. Journal of Hospitality Marketing & Management 0:0, pages 1-23.
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Articles from other publishers (3)

Dwi Suhartanto, Tjetjep Djatnika, Tintin Suhaeni & Lina Setiawati. (2022) Halal trust during the COVID-19 outbreak: the role of quality, perceived benefit and health risk evidence from mobile food purchasing. Journal of Islamic Accounting and Business Research 14:5, pages 767-781.
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N. Deepa, J. Sathya Priya & T Devi.. (2022) Online E-learning Mobile Application for Self-learning. Online E-learning Mobile Application for Self-learning.
Dru Norriss, Rose Crossin, Angela Curl, Susan Bidwell, Elinor Clark, Tessa Pocock, Ryan Gage & Christina McKerchar. (2022) Food Outlet Access and the Healthiness of Food Available ‘On-Demand’ via Meal Delivery Apps in New Zealand. Nutrients 14:20, pages 4228.
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