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Journal of China Tourism Research Volume 15, 2019 - Issue 2
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General Articles

Service Encounter Communication, Altruistic Value, and Customer Satisfaction: A Study of Overseas Tourists Buying Transportation Services in Shanghai

服务接触沟通–利他价值与顾客满意，基于外国游客在上海的服务体验

Lilian Consuelo Mustelier-PuigCorrespondence[email protected]
ORCID Iconhttp://orcid.org/0000-0002-9532-327XView further author information
ORCID Icon,
Amna AnjumView further author information
&
Xu MingView further author information
Pages 149-171 | Received 31 May 2018, Accepted 11 Sep 2018, Published online: 20 Nov 2018

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Tangchung Kan, Edward C. S. Ku, Wilson C.W. Sun, Tzu-Ching Lai, Po-Yi Hsu & Shih–Chieh Hsu. (2023) Wellness Tourism Enhances Elderly Life Satisfaction. Journal of Quality Assurance in Hospitality & Tourism 24:4, pages 402-428.
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Sarah Hussain, Gagandeep Soni & Firdous Ahmad Shah. 2024. International Handbook of Skill, Education, Learning, and Research Development in Tourism and Hospitality. International Handbook of Skill, Education, Learning, and Research Development in Tourism and Hospitality 1 20 .
Ana Čuić Tanković, Jelena Kapeš & Valentina Kraljić. IMPORTANCE OF SOFT SKILLS AND COMMUNICATION SKILLS IN TOURISM: VIEWPOINT FROM TOURISTS AND FUTURE TOURISM EMPLOYEES. IMPORTANCE OF SOFT SKILLS AND COMMUNICATION SKILLS IN TOURISM: VIEWPOINT FROM TOURISTS AND FUTURE TOURISM EMPLOYEES.
Minglong Li, Dexiang Yin, Hailian Qiu & Billy Bai. (2021) A systematic review of AI technology-based service encounters: Implications for hospitality and tourism operations. International Journal of Hospitality Management 95, pages 102930.
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Waseem Ul Hameed, Qasim Ali Nisar & Hung-Che Wu. (2021) Relationships between external knowledge, internal innovation, firms’ open innovation performance, service innovation and business performance in the Pakistani hotel industry. International Journal of Hospitality Management 92, pages 102745.
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Mansour Abdullah Alyahya, Elsayed Mohamed, Raphaël Akamavi, Ibrahim A. Elshaer & Alaa M.S. Azzaz. (2020) Can Cognitive Capital Sustain Customer Satisfaction? The Mediating Effects of Employee Self-Efficacy. Journal of Open Innovation: Technology, Market, and Complexity 6:4, pages 191.
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Muhammad Ali, Chin-Hong Puah, Norazirah Ayob & Syed Ali Raza. (2019) Factors influencing tourist’s satisfaction, loyalty and word of mouth in selection of local foods in Pakistan. British Food Journal 122:6, pages 2021-2043.
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