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Journal of China Tourism Research Volume 16, 2020 - Issue 4: New Technology and Mediated Chinese Tourists
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Social Media Comments about Hotel Robots

社交媒体对酒店机器人的评论

Hio Nam IoFaculty of Business Administration, University of Macau, Macau SAR, ChinaView further author information
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Chang Boon LeeFaculty of Business Administration, University of Macau, Macau SAR, ChinaCorrespondence[email protected]
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Pages 606-625 | Received 01 Jul 2019, Accepted 24 Feb 2020, Published online: 05 Jun 2020

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Ying Shin Chin & Hasmah Zanuddin. (2022) Examining fake news comments on Facebook: an application of situational theory of problem solving in content analysis. Media Asia 49:4, pages 353-373.
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Brian Alafwan, Manahan Siallagan & Utomo Sarjono Putro. (2023) Comments Analysis on Social Media: A Review. ICST Transactions on Scalable Information Systems.
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Jinsoo Hwang, Jinkyung Jenny Kim, Ja Young (Jacey) Choe & Heather (Markham) Kim. (2023) The importance of information quality according to the type of employee in the airline industry: Robot versus human. International Journal of Hospitality Management 114, pages 103537.
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Van Thanh Nguyen, Le Thai Phong & Nguyen Thi Khanh Chi. (2023) The impact of AI chatbots on customer trust: an empirical investigation in the hotel industry. Consumer Behavior in Tourism and Hospitality 18:3, pages 293-305.
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Chun Lei, Md Sazzad Hossain & Elise Wong. (2023) Determinants of Repurchase Intentions of Hospitality Services Delivered by Artificially Intelligent (AI) Service Robots. Sustainability 15:6, pages 4914.
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Navleen Kaur, Navita Mahajan, Vibha Singh & Astha Gupta. (2023) Artificial Intelligence Revolutionizing The Restaurant Industry - Analyzing Customer Experience Through Data Mining and Thematic Content Analysis. Artificial Intelligence Revolutionizing The Restaurant Industry - Analyzing Customer Experience Through Data Mining and Thematic Content Analysis.
Senem Hazel BAŞER & Hülya BAKIRTAŞ. (2023) Hizmet sektöründe insansı robot kullanımı üzerine bir literatür incelemesiA literature review on humanoid robot usage in service industry. Ömer Halisdemir Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi 16:1, pages 207-223.
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Hoang Nam Vu & Thi Khanh Chi Nguyen. (2022) The Impact of AI Chatbot On Customer Willingness to Pay: An Empirical Investigation in The Hospitality Industry. Journal of Trade Science, pages 105-116.
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Uglješa Stankov, Ulrike Gretzel, Miroslav D. Vujičić, Vanja Pavluković, Tamara Jovanović, Milica Solarević & Marija Cimbaljević. (2022) The pandemic of loneliness: designing smart tourism for combating loneliness. Information Technology & Tourism 24:4, pages 439-455.
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Patrick van Esch, Yuanyuan (Gina) Cui, Gopal Das, Shailendra Pratap Jain & Jochen Wirtz. (2022) Tourists and AI: A political ideology perspective. Annals of Tourism Research 97, pages 103471.
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Yulia M. Kuznetsova. (2022) Emotional Attitudes towards the Components of the Digital Environment (Based on the Text Analysis of Network Comments). RUDN Journal of Psychology and Pedagogics 19:2, pages 253-281.
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Nina Savela, David Garcia, Max Pellert & Atte Oksanen. (2021) Emotional talk about robotic technologies on Reddit: Sentiment analysis of life domains, motives, and temporal themes. New Media & Society, pages 146144482110672.
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Stephanie Hui-Wen Chuah & Joanne Yu. (2021) The future of service: The power of emotion in human-robot interaction. Journal of Retailing and Consumer Services 61, pages 102551.
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Seongseop (Sam) Kim, Jungkeun Kim, Frank Badu-Baiden, Marilyn Giroux & Youngjoon Choi. (2021) Preference for robot service or human service in hotels? Impacts of the COVID-19 pandemic. International Journal of Hospitality Management 93, pages 102795.
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