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Journal of China Tourism Research Volume 6, 2010 - Issue 1: Sixth China Tourism Forum
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Original Articles

Measuring Customer Perceptions of Hotel Service Quality Based on a SERVPERF Approach

基于 SERVPERF 的酒店服务质量评价实证研究

Zhihui Li Department of Tourism, Beijing Institute of Petrochemical Technology, Beijing, ChinaCorrespondence[email protected]
Pages 22-28 | Published online: 19 Mar 2010

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Sintayehu Aynalem Aseres & Raminder Kaur Sira. (2020) An exploratory study of ecotourism services quality (ESQ) in Bale Mountains National Park (BMNP), Ethiopia: using an ECOSERV model. Annals of Leisure Research 23:3, pages 386-406.
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Joowon Ban & Rooma Roshnee Ramsaran. (2017) An Exploratory Examination of Service Quality Attributes in the Ecotourism Industry. Journal of Travel & Tourism Marketing 34:1, pages 132-148.
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Daniel Leung, Gang Li, Lawrence Hoc Nang Fong, Rob Law & Ada Lo. (2014) Current state of China tourism research. Current Issues in Tourism 17:8, pages 679-704.
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Rob Law, Daniel Leung & Hee Andy Lee. (2012) An Analysis of Publications in the Journal of China Tourism Research . Journal of China Tourism Research 8:1, pages 37-60.
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Articles from other publishers (1)

Fatih ELİBOL. (2023) Özel Bakım Merkezlerinde Hizmet Kalitesinin Ölçülmesi Üzerine Bir AraştırmaA Research on the Measurement of Service Quality in Private Care Centers. Artvin Çoruh Üniversitesi Uluslararası Sosyal Bilimler Dergisi 9:1, pages 157-172.
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