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Journal of China Tourism Research Volume 6, 2010 - Issue 1: Sixth China Tourism Forum
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Original Articles

Perceptions of Chinese and International Tourists on China Hotel Service Quality

中国和国际游客对中国酒店服务质量的感知

Zhen Lu Ted Rogers School of Management, Ryerson University, 350 Victoria Street, Toronto, ON, M5B 2K3, CanadaCorrespondence[email protected]
&
Zhu Feng Center for Tourism Planning and Research, Sun Yat-sen University, Guangdong, China
Pages 73-82 | Published online: 19 Mar 2010

Citations (11)

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Read on this site (8)

Iok Keng Veronica Lam & Chris Ryan. (2022) Intra-cultural variation among tourists of the same cultural background – does it matter?. Tourism Recreation Research 47:1, pages 17-30.
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Rachel Lam, Catherine Cheung & Peter Lugosi. (2021) The Impacts of Cultural and Emotional Intelligence on Hotel Guest Satisfaction: Asian and Non-Asian Perceptions of Staff Capabilities. Journal of China Tourism Research 17:3, pages 455-477.
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Philip L. Pearce & Mao-Ying Wu. (2015) Soft infrastructure at tourism sites: identifying key issues for Asian tourism from case studies. Tourism Recreation Research 40:1, pages 120-132.
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Ada Sau-Yee Lo & Holly Hyunjung Im. (2014) Drivers of Customer–Brand Relationship Quality: A Case of Mainland Chinese Hotel Loyalty Program Members. Journal of Travel & Tourism Marketing 31:7, pages 763-782.
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Libo Yan & Maria Younghee Lee. (2014) Tourist Perceptions of the Multi-Linguistic Landscape in Macau. Journal of China Tourism Research 10:4, pages 432-447.
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Jingxian Jiang, Ulrike Gretzel & Rob Law. (2014) Influence of Star Rating and Ownership Structure on Brand Image of Mainland China Hotels. Journal of China Tourism Research 10:1, pages 69-94.
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Rob Law, Daniel Leung & Hee Andy Lee. (2012) An Analysis of Publications in the Journal of China Tourism Research . Journal of China Tourism Research 8:1, pages 37-60.
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Daniel Leung, Hee Andy Lee & Rob Law. (2011) The Impact of Culture on Hotel Ratings: Analysis of Star-Rated Hotels in China. Journal of China Tourism Research 7:3, pages 243-262.
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Articles from other publishers (3)

Chew Ging Lee. (2021) Tourism‐led growth hypothesis: International tourism versus domestic tourism‐Evidence from China . International Journal of Tourism Research 23:5, pages 881-890.
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Pornpisanu Promsivapallop & Prathana Kannaovakun. (2019) Destination food image dimensions and their effects on food preference and consumption. Journal of Destination Marketing & Management 11, pages 89-100.
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Nelson K. F. Tsang, Louisa Yee-Sum Lee & Hailin Qu. (2015) Service quality research on China’s hospitality and tourism industry. International Journal of Contemporary Hospitality Management 27:3, pages 473-497.
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