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Journal of Electronic Resources Librarianship Volume 27, 2015 - Issue 2
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Original Articles

Tools, Techniques, and Training: Results of an E-Resources Troubleshooting Survey

Angela RathmelCorrespondence[email protected]
,
Liisa Mobley
,
Buddy Pennington
&
Adam Chandler
Pages 88-107 | Published online: 01 Jun 2015

Citations (12)

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Read on this site (11)

David Leffler. (2023) Technical Issues: Creating a Troubleshooting System with Microsoft Outlook. Internet Reference Services Quarterly 27:3, pages 179-196.
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Megan Lounsberry MLIS. (2020) Troubleshooting Electronic Resources from an Interlibrary Loan Perspective. Technical Services Quarterly 37:3, pages 223-238.
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Lindsey Lowry. (2020) Where Do Our Problems Lie?: Comparing Rates of E-Access Problems Across Three Research Institutions. Serials Review 46:1, pages 26-36.
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Denise A. Garofalo. (2019) Tips from the trenches. Journal of Electronic Resources Librarianship 31:2, pages 100-102.
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Kelsey Brett. (2018) A comparative analysis of electronic resources access problems at two university libraries. Journal of Electronic Resources Librarianship 30:4, pages 198-204.
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Michael Rodriguez, Joel Tonyan & Robert T. Wilson. (2018) Tools and techniques for troubleshooting remote access. Journal of Electronic Resources Librarianship 30:3, pages 171-178.
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Robert Heaton. (2018) Troubleshooting personnel's satisfaction with software tools. Journal of Electronic Resources Librarianship 30:3, pages 119-130.
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Robert Heaton. (2018) Tools for troubleshooting: Which ones and what for. Journal of Electronic Resources Librarianship 30:1, pages 9-26.
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Emily Singley & Jane Natches. (2017) Finding the gaps: A survey of electronic resource management in Alma, Sierra, and WMS. Journal of Electronic Resources Librarianship 29:2, pages 71-83.
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Rebecca Kemp Goldfinger & Mark Hemhauser. (2016) Looking for Trouble (Tickets): A Content Analysis of University of Maryland, College Park E-Resource Access Problem Reports. Serials Review 42:2, pages 84-97.
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Kelly Smith. (2016) Managing Electronic Resource Workflows Using Ticketing System Software. Serials Review 42:1, pages 59-64.
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Articles from other publishers (1)

Jeffrey M. Mortimore & Jessica M. Minihan. (2018) Essential audits for proactive electronic resources troubleshooting and support. Library Hi Tech News 35:1, pages 6-10.
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