374
Views
41
CrossRef citations to date
0
Altmetric
ORIGINAL ARTICLES

Optimal outpatient appointment scheduling with emergency arrivals and general service times

&
Pages 14-30 | Received 01 Dec 2010, Accepted 01 Jan 2011, Published online: 09 May 2012

Keep up to date with the latest research on this topic with citation updates for this article.

Read on this site (8)

Farnaz Nourbakhsh, Olga Bountali & Sila Çetinkaya. (2022) Innovative use of operational tools to improve care delivery for the uninsured ESRD patients and to inform healthcare policy-makers. IISE Transactions on Healthcare Systems Engineering 12:3, pages 193-211.
Read now
Enayon S. Taiwo, Frank Y. Chen & Kwai S. Chin. (2020) Outpatient appointment scheduling with walk-ins in fixed arrival periods. IISE Transactions on Healthcare Systems Engineering 10:4, pages 261-276.
Read now
Kum-Khiong Yang & Tugba Cayirli. (2020) Managing clinic variability with same-day scheduling, intervention for no-shows, and seasonal capacity adjustments. Journal of the Operational Research Society 71:1, pages 133-152.
Read now
Papiya Bhattacharjee & Pradip Kumar Ray. (2018) Scheduling appointments for multiple classes of patients in presence of unscheduled arrivals: Case study of a CT department. IISE Transactions on Healthcare Systems Engineering 8:3, pages 181-195.
Read now
Maartje van de Vrugt, Richard J. Boucherie, Tineke J. Smilde, Mathijn de Jong & Maud Bessems. (2017) Rapid diagnoses at the breast center of Jeroen Bosch Hospital: a case study invoking queueing theory and discrete event simulation. Health Systems 6:1, pages 77-89.
Read now
Tolu K. Abe, Benita M. Beamon, Richard L. Storch & Justin Agus. (2016) Operations research applications in hospital operations: Part III. IIE Transactions on Healthcare Systems Engineering 6:3, pages 175-191.
Read now
Dario Antonelli, Giulia Bruno & Silvia Chiusano. (2013) Anomaly detection in medical treatment to discover unusual patient management. IIE Transactions on Healthcare Systems Engineering 3:2, pages 69-77.
Read now

Articles from other publishers (33)

Feray Tunçalp, Evrim D. Güneş & E. Lerzan Örmeci. (2024) Modeling strategic walk-in patients in appointment systems: Equilibrium behavior and capacity allocation. European Journal of Operational Research 313:2, pages 587-601.
Crossref
Xiaoxiao Shen, Na Li & Xiaoqing Xie. (2024) Multiserver time window allowance schedules for virtual visits with uncertain time-dependent no-shows and service times. Advanced Engineering Informatics 59, pages 102252.
Crossref
Ali K. Dogru, Sharif H. Melouk, İbrahim Çapar & Thomas J. Weida. (2023) Managing interruptions in appointment schedules via patient notification. Computers & Operations Research 159, pages 106352.
Crossref
Enayon Sunday Taiwo, Sergei Savin, Yuohua Chen (Frank) & Kwai‐Sang Chin. (2023) Patient‐controlled use of nonphysician providers: Appointment scheduling in mixed‐provider settings. Production and Operations Management 32:8, pages 2656-2673.
Crossref
Eleanor Shen, Na Li & Xiaoqing Xie. (2023) Multiserver Time Window Allowance Appointment Scheduling Problem for Coordinating Online and Offline Patients. SSRN Electronic Journal.
Crossref
Roland Braune, Walter J. Gutjahr & Petra Vogl. (2021) Stochastic radiotherapy appointment scheduling. Central European Journal of Operations Research 30:4, pages 1239-1277.
Crossref
T. Meersman & B. Maenhout. (2022) Multi-objective optimisation for constructing cyclic appointment schedules for elective and urgent patients. Annals of Operations Research 312:2, pages 909-948.
Crossref
Ali Ala & Feng Chen. (2022) Appointment Scheduling Problem in Complexity Systems of the Healthcare Services: A Comprehensive Review. Journal of Healthcare Engineering 2022, pages 1-16.
Crossref
Ahmad Alimohammadi, Nabiollah Mohammadi, Naser Hamidi & Homa Doroudi. (2021) Factors affecting the retention of specialist physicians in less developed provinces and deprived areas. Health Monitor Journal of the Iranian Institute for Health Sciences Research 20:5, pages 571-580.
Crossref
Afsoon Aeenparast, Faranak Farzadi & Ali Asghar Heari Mehrizi. (2021) Outpatient appointments in private practices in Tehran, Iran. Health Monitor Journal of the Iranian Institute for Health Sciences Research 20:4, pages 407-414.
Crossref
Mohsen Abdoli, Mohammadkarim Bahadori, Ramin Ravangard, Mansour Babaei & Mohammad Aminjarahi. (2021) Comparing 2 Appointment Scheduling Policies Using Discrete-Event Simulation. Quality Management in Health Care 30:2, pages 112-120.
Crossref
Na Li, Xiaorui Li, Canrong Zhang & Nan Kong. (2021) Integrated optimization of appointment allocation and access prioritization in patient-centred outpatient scheduling. Computers & Industrial Engineering 154, pages 107125.
Crossref
Eduardo Perez, Vivekanand Anandhan & Clara Novoa. (2020) A Simulation-Based Planning Methodology for Decreasing Patient Waiting Times in Pure Walk-In Clinics. International Journal of Information Systems in the Service Sector 12:3, pages 34-54.
Crossref
Shan Wang, Nan Liu & Guohua Wan. (2020) Managing Appointment-Based Services in the Presence of Walk-in Customers. Management Science 66:2, pages 667-686.
Crossref
Navid Izady. (2019) An integrated approach to demand and capacity planning in outpatient clinics. European Journal of Operational Research 279:2, pages 645-656.
Crossref
Tugba Cayirli, Pinar Dursun & Evrim D. Gunes. (2018) An integrated analysis of capacity allocation and patient scheduling in presence of seasonal walk-ins. Flexible Services and Manufacturing Journal 31:2, pages 524-561.
Crossref
Bowen Jiang, Jiafu Tang & Chongjun Yan. (2017) A comparison of fixed and variable capacity-addition policies for outpatient capacity allocation. Journal of Combinatorial Optimization 37:1, pages 150-182.
Crossref
Nardo J. Borgman, Ingrid M. H. Vliegen, Richard J. Boucherie & Erwin W. Hans. (2017) Appointment scheduling with unscheduled arrivals and reprioritization. Flexible Services and Manufacturing Journal 30:1-2, pages 30-53.
Crossref
Matthias Deceuninck, Dieter Fiems & Stijn De Vuyst. (2018) Outpatient scheduling with unpunctual patients and no-shows. European Journal of Operational Research 265:1, pages 195-207.
Crossref
Inas S. Khayal & Amro M. Farid. (2017) Designing Smart Cities for Citizen Health & Well-being. Designing Smart Cities for Citizen Health & Well-being.
Bowen Jiang, Jiafu Tang & Chongjun Yan. (2017) Outpatient capacity allocation considering adding capacity to match high patient demand. Journal of Systems Science and Systems Engineering 26:4, pages 487-516.
Crossref
Amir Ahmadi-Javid, Zahra Jalali & Kenneth J Klassen. (2017) Outpatient appointment systems in healthcare: A review of optimization studies. European Journal of Operational Research 258:1, pages 3-34.
Crossref
Inas S. Khayal & Amro M. Farid. (2017) The Need for Systems Tools in the Practice of Clinical Medicine. Systems Engineering 20:1, pages 3-20.
Crossref
Jing Wen, Na Geng & Xiaolan Xie. (2016) Appointment scheduling of diagnostic facilities subject to non-stationary emergency demand and waiting time targets. Appointment scheduling of diagnostic facilities subject to non-stationary emergency demand and waiting time targets.
Dujuan Wang, Chongjun Yan, Lina Wang, Di Lu & Linhan Ma. (2016) Optimization methods for joint capacity and appointment scheduling problem with walk-in patients. Optimization methods for joint capacity and appointment scheduling problem with walk-in patients.
Navid Izady. (2015) Appointment Capacity Planning in Specialty Clinics: A Queueing Approach. Operations Research 63:4, pages 916-930.
Crossref
Edgar Alfonso, Xiaolan Xie & Vincent Augusto. (2015) A simulation-optimization approach for capacity planning and appointment scheduling of blood donors based on mathematical programming representation of event dynamics. A simulation-optimization approach for capacity planning and appointment scheduling of blood donors based on mathematical programming representation of event dynamics.
Rowan Wang, Oualid Jouini & Saif Benjaafar. (2014) Service Systems with Finite and Heterogeneous Customer Arrivals. Manufacturing & Service Operations Management 16:3, pages 365-380.
Crossref
Xianfei Jin, Appa Iyer Sivakumar & Sing Yong Lim. (2013) A simulation based analysis on reducing patient waiting time for consultation in an outpatient eye clinic. A simulation based analysis on reducing patient waiting time for consultation in an outpatient eye clinic.
Paulien Koeleman & Ger Koole. (2012) Appointment scheduling using optimisation via simulation. Appointment scheduling using optimisation via simulation.
Enayon Sunday Taiwo, Sergei Savin, Frank Y. Chen & Kwai-Sang Chin. (2021) To Carve Out or Not: Managing the Routine and Same-day Appts for Outpatient Clinics. SSRN Electronic Journal.
Crossref
Enayon Sunday Taiwo, Sergei Savin, Frank Y. Chen & Kwai-Sang Chin. (2021) Patient-Controlled use of Non-Physician Providers: Appointment Scheduling in Mixed-Provider Settings. SSRN Electronic Journal.
Crossref
Feray Tunçalp, Evrim Gunes & Lerzan Ormeci. (2020) Modeling Strategic Walk-in Patients in Appointment Systems: Equilibrium Behavior and Capacity Allocation. SSRN Electronic Journal.
Crossref

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.