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International Journal of Healthcare Management Volume 13, 2020 - Issue sup1
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Articles

Assessing the quality of healthcare services: A SERVQUAL approach

Shalini Nath TripathiJaipuria Institute of Management, Lucknow, UP, IndiaCorrespondence[email protected]
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Masood H. SiddiquiJaipuria Institute of Management, Lucknow, UP, IndiaORCID Iconhttps://orcid.org/0000-0002-4049-9307
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Pages 133-144 | Received 11 Sep 2017, Accepted 12 Apr 2018, Published online: 29 Apr 2018

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Ivan Radević, Vlado Dimovski, Anđelko Lojpur & Simon Colnar. (2023) Quality of Healthcare Services in Focus: The Role of Knowledge Transfer, Hierarchical Organizational Structure and Trust. Knowledge Management Research & Practice 21:3, pages 525-536.
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G.V.S.S. Sharma, C.L.V.R.S.V. Prasad & M. Srinivasa Rao. (2021) Industrial engineering into healthcare – A comprehensive review. International Journal of Healthcare Management 14:4, pages 1288-1302.
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Articles from other publishers (11)

Antoaneta Petrova Stoyanova & Velichka Peeva Marinova. 2023. Handbook of Research on Quality and Competitiveness in the Healthcare Services Sector. Handbook of Research on Quality and Competitiveness in the Healthcare Services Sector 1 21 .
Mada Hamzi, Mada Mahdi, Ali Noshaily & Layla Mahdi. (2023) Evaluation of patient satisfaction with the virtual clinic in Jazan City: Saudi Arabia. International Journal of ADVANCED AND APPLIED SCIENCES 10:2, pages 84-89.
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Julie Preaux, Martí CasadesúsMerce Bernardo. (2023) A Conceptual Model to Evaluate Service Quality of Direct-to-Consumer Telemedicine Consultation from Patient Perspective. Telemedicine and e-Health 29:2, pages 156-171.
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Miguel Ortíz‐Barrios, Edward Gutiérrez‐Severiche, Dayana Cómbita‐Niño, Genett Jiménez‐Delgado, Alessio Ishizaka, Maria Barbati & Zulmeira Herrera‐Fontalvo. (2021) A multicriteria decision‐making framework for assessing the performance of gynecobstetrics departments: a case study. International Transactions in Operational Research 30:1, pages 328-368.
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Olivera Ivanov, Zoran Gojković, Nenad Simeunović, Danijela Gračanin, Aleksandra Milovančev, Dejan Ivanov, Marko Bojović, Miloš Bugarčić & Nikola Stojić. (2022) Healthcare Service Quality from the Point of Healthcare Providers’ Perception at the Time of COVID-19. Challenges 13:1, pages 26.
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Chieh-Yu Lin, Fu-Chiang Shih, Ming-Tao Chou & Yi-Hui Ho. (2021) Key Success Factors for Medical Service Quality of Early Treatment and Rehabilitation for Children in Taiwan. Sustainability 13:24, pages 14038.
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Vinaytosh Mishra & Mohita G. Sharma. (2021) Framework for Promotion of Medical Tourism: A Case of India. International Journal of Global Business and Competitiveness 16:S1, pages 103-111.
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Emil Lucian Crisan, Bogdan Florin Covaliu & Diana Maria Chis. (2021) A Systematic Literature Review of Quality Management Initiatives in Dental Clinics. International Journal of Environmental Research and Public Health 18:21, pages 11084.
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Nurperihan TOSUN & Sümeyye ARSLAN KURTULUŞ. (2020) Assestment of hospital service quality from the view of physician, patient and health managers. Cumhuriyet Medical Journal.
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Enock Mintah Ampaw, Junwu Chai, Biru Liang, Sang-Bing Tsai & Joseph Frempong. (2020) Assessment on health care service quality and patients’ satisfaction in Ghana. Kybernetes 49:12, pages 3047-3068.
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Shilpa Sharma, Simta SharmaNandini Patel. (2019) Decoding the Relationship of Service Operations Enablers in Healthcare Industry. Journal of Operations and Strategic Planning 2:2, pages 99-117.
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